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I issued a refund to the guest according to airbnb website instructions. It was more than the airbnb amount.

Airbnb gave the guest the amount they calculated as the refund I owed as well as the amount that I refunded. Trying to resolve this is a nightmare. I called and was disconnected or hung up on twice and even though I gave my phone number for the second call, they never called back. I did finally get an email several days later saying that I had made a mistake, not them.

When responding to that, my email was kicked back saying the ticket was closed. I have never worked with a company so intent on avoiding customer service.

Product or Service Mentioned: Airbnb Customer Care.

Reason of review: Problems with payment.

Monetary Loss: $529.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from May 23, 2017.
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