I issued a refund to the guest according to airbnb website instructions. It was more than the airbnb amount.
Airbnb gave the guest the amount they calculated as the refund I owed as well as the amount that I refunded. Trying to resolve this is a nightmare. I called and was disconnected or hung up on twice and even though I gave my phone number for the second call, they never called back. I did finally get an email several days later saying that I had made a mistake, not them.
When responding to that, my email was kicked back saying the ticket was closed. I have never worked with a company so intent on avoiding customer service.
Review about: Airbnb Customer Care.
Reason of review: Problems with payment.
Monetary Loss: $529.
Preferred solution: Full refund.