I tried to send a question to an AirBnB host before making a reservation. The web site would not let me proceed with any question or reservation without posting a photo.
I do not post photos of myself, for privacy, and the company should offer an opt-out or an option to skip posting a photo. I could not get help either.
So, I was unable to ask question or make any reservation, which is the business that AirBnb is supposed to be in. AirBnB was easy and pleasant when it started, but now it seems to have become one of those companies where you never encounter a human being or a telephone number.