Very unhappy with a decision airbnb made regarding a refund that they gave a guest who cancelled.When I tried to appeal the decision and talk with someone in charge, I was told that there is no appeal process and no one to talk with.
I have never heard of a major company without a complaint/customer service department. My plan is to stop hosting and I suggest others think twice before getting involved with this company. One has no say over decisions about your own rentals. The decisions are arbitrary and not discussed with you beforehand.
When I called to discuss, the person was rude and not helpful.I will try other sites to host where there might be better customer service.
This person wrote the review because of poor customer service at Airbnb. Reviewer claimed that he or she lost $900 and wants Airbnb to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.
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