4.0
Details
Customer service
Discounts and Special Offers
Price Affordability
Website
0 comments

I recently had to cancel a booking in Beijing, through ill health.

I contacted Airbnb in Dublin and they guided me through the necessary steps to cancel the reservation and within a matter of hours they had not only authorised payment in full for the apartment but showed extreme kindness and understanding by also refunding their service fee because of the exceptional circumstance.

This is the first time I have dealt with Airbnb but I am most impressed with their customer service department ...... courteous, very efficient and sympathetic. My thanks to Clara and Sean in particular!

I would have no hesitation in using Airbnb in the future.

Reason of review: Good customer service.

I liked: Variety of homes and prices, Customer service support, Website options, Website ease of use, Search filters.

Review #588184 is a subjective opinion of

Private message
Helpful? Yes 1 No 4
Report
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

Airbnb Products and Services

Similar to Airbnb

Airbnb Most Helpful Reviews

More

You May Also Like

Airbnb - Apartment sold as whole house in quiet neighbourhood. Could not be further from the description
Airbnb
"I would like to take time to comment about this rental in detail. The house is on the Leyton tube station and the walk from the tube station is not..." Read more
Airbnb - Blood on sheets
Airbnb
"Airbnb- a company that believes you are supposed to just deal with the fact you paid 381 dollars to find blood on your sheets that's NOT yours... and have your..." Read more
Airbnb - I LOST $480 ON A RENTAL THAT NEVER TOOK PLACE
Airbnb
"I booked housing on Airbnb from Massachusetts to stay in Santa Barbara CA between March 7 and March 13. I went to the property on March 7 and could not..." Read more
Airbnb - Air BNB sucks
Airbnb
"Airbnb...I booked a place in Miami that listed free breakfast, beer, oceanview, and 3 bedroom.When I arrived there was..." Read more
My First Converse Nightmare
Converse
"My First Converse Nightmare..." Read more
Don't use Tradesy.
Tradesy
"I purchased a piece of luggage from EEG Closet on Tradesy and boy was I fooled... The luggage description said that it was gently used and had two scuff marks...." Read more
FREIGHT SHIPMENT - FEDEX SUB-CONTRACTS
Fedex
"Package was sent from shipper using FEDEX... Package was shipped on 8 Sep - Package was deemed undeliverable because of damage in shipment on 26 Sep - Package was shipped..." Read more
Aol didn't make Aol Gold desktop
Aol
"“The reason Aol Gold sucks the big one is because Aol didn't make it… You say Gold is the problem….”..." Read more