I recently had to cancel a booking in Beijing, through ill health.
I contacted Airbnb in Dublin and they guided me through the necessary steps to cancel the reservation and within a matter of hours they had not only authorised payment in full for the apartment but showed extreme kindness and understanding by also refunding their service fee because of the exceptional circumstance.
This is the first time I have dealt with Airbnb but I am most impressed with their customer service department ...... courteous, very efficient and sympathetic. My thanks to Clara and Sean in particular!
I would have no hesitation in using Airbnb in the future.
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