When I first opened an account with AirBnb, I was under the impression that they would treat their customers fairly. However, as I had an issue with my second renter, my opinion of this company changed dramatically.
Having had a few damages to my property by the guest, I submitted a claim to the company requesting a refund only to hear a resounding no. They claimed the damage was due to "wear and tear" when it wasn't. Not only did the guests damage my property, they also left the door unlocked and the alarm system disarmed when they left.
I will start looking for an alternate service. A company that makes arbitrary decisions, despite all evidence, is not to be trusted.
Product or Service Mentioned: Airbnb Customer Care.
Reason of review: Poor customer service.
I didn't like: Unfair.