New York, New York
100% full Not resolved

On September 16th, I placed a booking request on AirBnb for a Loft in Soho for 17 nights (3342 Euro), just after, the host post some new photos asking me to call a phone, it was obviously a fraud, AirBnb cancel immediately the booking and the host account.They sent me an email to inform that the booking has been canceled.

Few hours later, I've been surprised to receive an email saying that the request was accepted by the host and the 3342 Euros debited by AirBNB.Since when I'm trying to get this amount refund, I've tried many ways to get it refund but AirBNB is saying that it cannot be refund because the maximum refundable amount has been already done or the refund can take up to 30 days !

Review about: Airbnb Cancellation Policy.

I liked: Apartments we used through airbnb.

I didn't like: Refund policy or the lack thereof.

Review #723257 is a subjective opinion of a user.

Insurance Quality
Product or Service Quality
Reason of Review / Monetary Loss Poor customer service / $3650
Preferred solution Full refund

Had an Experience with Airbnb?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

Airbnb - BEWARE: Useless for international bookings Airbnb "...Thanks a lot airbnb, you've literally ruined my holiday..." Read more Airbnb - VANCOUVER BC - ALMA ST BETWEEN 11TH & 12TH AVE Airbnb "Photos are deceiving. Kitchen disgustingly dirty. Look at the photos. Dirty dishes in the sink and on the counter. Dirty counters and fridge. Food splatter in..." Read more Airbnb Cancellation Policy -- Fraud Alert Airbnb " AIRBNB SCAM WARNING. Do not use airbnb. If you do, do not use the instant booking feature on airbnb, do not book with hosts who have a "strict cancellation" policy,..." Read more Airbnb House Rental Review Airbnb "I purchased accommodation through this host - for a property called Diandera Dirrah at 12 Outlook Drive, Apollo Bay, VIC 3233, Australia, from the 27th of December to the..." Read more Case Boss - My Items has not yet arrived from 16th May 2017 Case Boss "I'am here expressing my frustration as I was being informed that the Item will be shipped from 2-4 weeks time. But from 16th May until now, the Items has not..." Read more Case Boss - Case-Boss seems like a fraudulent company Case Boss "I purchased a case for my iphone 7 in many months ago, but have not received the item yet. Every time I try and contact Case-Boss they send the same..." Read more Child Protective Services - I need help Child Protective Services "I have three wrondful boys. They are in foster care,and have veen for about 18 months now. While they have been in CPS custody, two of my boys were in..." Read more Everbuying - Great website to buy the latest gadgets Everbuying "I have already ordered multiple items from the website (mostly electronics) and so far I didn't have any issues. Everything was as described. Shipment was fast and the support department..." Read more