Trip canceled by AirBNB because of hosts behavior and still not reimbursed

On September 16th, I placed a booking request on AirBnb for a Loft in Soho for 17 nights (3342 Euro), just after, the host post some new photos asking me to call a phone, it was obviously a fraud, AirBnb cancel immediately the booking and the host account.They sent me an email to inform that the booking has been canceled.

Few hours later, I've been surprised to receive an email saying that the request was accepted by the host and the 3342 Euros debited by AirBNB.Since when I'm trying to get this amount refund, I've tried many ways to get it refund but AirBNB is saying that it cannot be refund because the maximum refundable amount has been already done or the refund can take up to 30 days !

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Insurance Quality

  • What I liked
    • Apartments we used through airbnb
  • What I disliked
    • Refund policy or the lack thereof

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Airbnb Cancellation Policy
Review category
Travel Agencies
review #723257 by

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