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I paid for a room last year, but the host cancelled so I got a hotel. A year later I found they DID NOT refund my money back on to my credit card, but they kept it as a COUPON and if I didn't use it, it was expiring in a week so I would have lost $148!!!!

I was forced to get a room with Airbnb so I could use my own money that they refused to credit. So I had to use them again after hours of waiting on the phone and tons of emails that only proved what a POOR BUSINESS MODEL AND ETHICS THEY HAVE!!!

As I was never going to use Airbnb, I would have lost this money and I wouldn't have even known.

No other company keeps your money if transactions are cancelled, not even through your fault.


They also recognize your browser and every time you look for a room, the price for the room is higher and higher!!

They also charge high fees BOTH FOR THE HOST AND FOR THE GUEST!!! they can't charge both!

Reason of review: Pricing issue.

Monetary Loss: $148.

Preferred solution: REGULATION BY THE FTC.

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Exactly what happened to me!

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