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I contacted this BS company about a reservation my daughter made in Europe. She is traveling and I have not heard from her in 6 days.

I had all the information they requested, including name, phone numbers & reservation code. Even the credit card used to make the reservation. All I wanted was a city. Then they told me they would not help me because I was not listed as a contact point.

They would not even tell me who was, including her mother. This company's policy is ridiculous. Parents beware of these people. I understand they need to be secure, but if I provided them with all the information, why not just help me.

They told me to contact the police. Well, how can I if I don't know where she is?

Reason of review: Poor customer service.

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Guest

What is your problem? How can you not be aware that sending your daughter into a strangers home in another country is a stupid move.

Everyone should go back to using hotels that are more reliable and safer. Your fault for using an internet company with no face.

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