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We originally rented what was described as a waterfront cottage on airbnb that was said to be off the beaten path but close enough to the tourist attractions and beaches and restaurants in Destin Florida. Well we get there and the cottage is literally on a highway...it is old and a 45 minute drive to anywhere in Destin.

It wasnt waterfront and the dock described in the airbnb website was completely destroyed. Not only all of that bit the cottage itself was on a very small plot of land with like 7 other sheds they ran power to and called a home to rent. Not only all of that...we walked into the dilapidated cottage and the smell of mold and mildew slapped us in the face. Well my son has asthma and severe allergies and for him to stay in a place with mold would literally kill him.

WE HAVE SPOKEN TO 25 AIRBNB REPS MOST OF WHICH I BARLEY SPEAK ENGLISH, AND ALL THEY DO IS GIVE ME A NICE SPIEL ABOUT HOW SORRY THEY ARE AND HOW THEY WILL FIX IT. THEY DONT THEY JUST TRANSFER ME TO ANOTHER CS THAT SAYS AND DOESNT THE SAMETHING...NOTHING!!!!

I have emailed every airbnb executive within response I've even gone to facebook messenger and contacted the California state Attorney General and NOTHING FROM AIRBNB!!!! DAY 2 AND NO HELP AND ME AND MY CHILDREN HAVE NO PLACE TO STAY AND WE ARE 10HRS FROM HOME

User's recommendation: AIRBNB SUCKS ***.

Monetary Loss: $12000.

Preferred solution: Full refund.

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