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host money service customer service refund reservation place customer account phone
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Assistance

The phone is outdated. It redirect to other means of communication.
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ID
#2247133 Review #2247133 is a subjective opinion of poster.
Location
Moscow, Moscow

My guest who was to check out today over slept so he want to stay another day p

Guest overslept and when checking room guest want to pay for extra days

User's recommendation: I need to get payment for today guest did not leave.

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ID
#2246667 Review #2246667 is a subjective opinion of poster.
Location
Rockaway Park, New York

Can't make a payment for a new reservation

1.0
Details
No help at all to me
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ID
#2246462 Review #2246462 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Have booking need to chat re booking

1.0
Details
I need to find out why I'm unable to speak to customer representative regarding my reservation
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ID
#2245055 Review #2245055 is a subjective opinion of poster.
Location
Lakeland, Florida

All of my trips in less than a week were suddenly cancelled

1.0
Details
All of my trips were cancelled and we leave in less than a week! this is absolutely unbelievable
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ID
#2244553 Review #2244553 is a subjective opinion of poster.
Location
Omaha, Nebraska

Host non payment

4.8
Details
I got to speak to a real person only because of your service. My problem is hopefully fixed!! Never would have happened communicating via txtbot! How can that possibly be cost effective??? I was in tears trying to sort an issue that was not going to be fix d by being sent links to helpful advice. Thank you so mich for your service. I feel human again! Regards Karen

User's recommendation: Don’t loose the phone number.

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ID
#2243983 Review #2243983 is a subjective opinion of poster.
Location
Auckland, Auckland
Service
Airbnb Customer Care
1.8
Details
My rental was canceled. I had already put down my deposit and everything was confirmed so I sent out invitations to 7 friends to celebrate my wifes birthday and graduating nursing school. I made spa/dinner reservations and had museum tickets. All of this was ruined...
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ID
#2241306 Review #2241306 is a subjective opinion of poster.
Service
Airbnb Property Booking
Cons
  • Airbnb is unfair to the guest and does not follow its policy
Loss
$175
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Hello, This is part of a letter I received from the City of Chicago. I see there is a registration fee, but it shows that I am in compliance with registration. Does Airbnb handle the $125 fee? Am I in compliance with the city's laws at this this time? Also, do I...
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ID
#2238634 Review #2238634 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
I need answers about Chicago Ordinance
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Invalid suspended

Airbnb - Invalid suspended
Airbnb - Invalid suspended
I made a reservation with a host I got email that host mark and Lindsey Cooper was not legitimate and then company suspended my account saying I was affiliated with them. Really dont know them just was trying to show my son a good time for his birthday.

User's recommendation: Really treat your with respect and don’t suspend there account for nothing they had to do with.

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ID
#2237118 Review #2237118 is a subjective opinion of poster.
Location
Riverside, California

I have not received my payment

1.0
Details
was never able to actually speak or chat to anyone problem not rwsolved very frustrating
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ID
#2236908 Review #2236908 is a subjective opinion of poster.
Location
Tijuana, Baja California

Not receiving back my refund over a month and a week

1.0
Details
We payed on the 2nd of September 2020 booking for the 26th saturday to 28th monday 2020 ONE day before Saturday 26th which was the friday we received bad news that were unable to come because of renovations so our weekend was canceled they gave us options of receiving a refund of waiting till the next weekend we said no problem we will wait after waiting a whole other week it was the same *** it was said that he canceled our booking and sent back the money on the 3rd saturday this was uncalled for they canceled on us twice for what ?????? Its now the 16th of october and we havent recieve our refund as yet i will like this matter for be addressed asap.
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ID
#2231571 Review #2231571 is a subjective opinion of poster.
Location
St John's, Parish Of Saint John

Fraud

5.0
Details
Somebody hacked into my account and Im afraid that they were going to cancel my Airbnb and its for my nieces wedding so Im very nervous about that so I left a message with one of your wonderful guest services women to not cancel that appointment or Airbnb because Im still going but they are trying to just you know take obviously they taking everything for me so far or at least try to and Im not gonna let them take this thank you guys God bless you
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ID
#2228567 Review #2228567 is a subjective opinion of poster.
Location
Sacramento, California
Product
Airbnb Account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to cancel a booking

Hi I need to cancel a booking and have tried various ways with you at Air b n b to do this, so far without success. My booking code is HMMPQ2EDXX, it seems I have 2 accounts with you, 1 is under my name "Dougie Jeffries", the other is under my old business "CraigerneHouse".....problem seems I have to cancel the booking via my old account BUT I have no access to the email account for the old business. I dont know why this booking shows and connects to my account Dougie Jeffries but I need to now know how to cancel this booking...? Please advise asap Many thanks Dougie Jeffries
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ID
#2222719 Review #2222719 is a subjective opinion of poster.
Service
Airbnb Apartment Rental
Preferred solution
Let the company propose a solution

Got email asking to leave review

5.0
Details
I didnt realised I called using this sites number?! I had an issue hosting a guest as they were moving overseas but had no idea where they were going after my place. Airbnb advisor was great, cancelled booking without penalty and was kind and patient.
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ID
#2220311 Review #2220311 is a subjective opinion of poster.
Location
Royal Tunbridge Wells, England
Service
Airbnb Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad experience

My house is being fumigated so I tried to book a near by place with Airbnb for 10/29-10/31 for the duration of the fumigation of my home. It was hard to find an available private in law suit or guest house that allowed pets, Airbnb kept rejecting my booking many times due to the stupid reasons, Im local and Im renting during Halloween weekend which increase the change of unauthorized Party. I was going rent Thursday to Saturday am, How would I party on the weekday? This is my first time using Airbnb and would be the last time as well. Im giving Airbnb no star
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ID
#2219911 Review #2219911 is a subjective opinion of poster.
Location
Milpitas, California
Preferred solution
Fix your tech support and your screening criterias