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New Reviewer

New to hosting and too many errors, no return calls

from the set up of our acct I had troubles. Air set it up without confirmation on several things. When I called to review, each time, I have to verify my acct on email and by cell. I have rentals in a month with no information. Filed a complaint with the Better Business Bureau and they took the initial complaint, but there are SO many issues/problems with Air, they closed the caseNOtDOedO

User's recommendation: DO NOT USE AIRBNB.

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ID
#2552079 Review #2552079 is a subjective opinion of poster.
Product
Airbnb Account
Cons
  • Entire airbnb platform
Preferred solution
a person that speaks good english, (i cant udnerstand accents) to call and go over my acct

Account locked

My account has been locked 30 days and I cant make another purchase this needs to be resolved quickly

User's recommendation: Stay on your account can lock anytime.

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ID
#2547075 Review #2547075 is a subjective opinion of poster.
New Reviewer

Complaint

Airbnb listed # (855) 424-**** comes up as Nobby Apartments. Did they change their #? what is the new #?

User's recommendation: wait for 3 hours before you can get airbnb support chat. If lucky.

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ID
#2545374 Review #2545374 is a subjective opinion of poster.
Service
Airbnb Room Booking
Pros
  • Got booking from my posting yesterday
Preferred solution
help me fix my typo on my listing. There is no edit button for me to fix my typo myself.
New Reviewer

No explanation for canceling my trip and not giving refund

This company is a joke. Canceled my trip two days before we go for Mothers Day and now wont give refund for over a week and a half and when trying to soeak to someone, they cant give me any answers! Airbnb is a joke. The worse costumer service I have ever had. Do yourself a favor and book through bookings.com or a website like that. Atleast they care about their customers

User's recommendation: Do not use them!

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ID
#2538877 Review #2538877 is a subjective opinion of poster.
Loss
$210
Preferred solution
Full refund
New Reviewer

Diactivated my account for no reason

So my account was dieactivated for no reason, 7 booked reservation cancelled, loss of income, more importantly left my clients stranded. Please forward my concerned to a case load senior manager that can accually call me with these concerns, and can give me feed back why this is happened. I got a Email my clients were checking in with in 2 days was under suspicious review, I thought it was a scam then my account was diactivated. Ive gotten no help calling the customer help. Number. Im a single dad who built and personally own 3 listing in San Diego.... please open a case so I can Appeal and get my account back. I average 4.8 5 stars on my reviews and Im a great host
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ID
#2538172 Review #2538172 is a subjective opinion of poster.
New Reviewer

Horrible, promotes domestic violence

I ended up staying with a host who stalked me and tried to kill me and Airbnb threatened to terminate my account. WTF?

User's recommendation: Stay away.

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ID
#2533046 Review #2533046 is a subjective opinion of poster.
Loss
$400
Preferred solution
Price reduction

Nedd Refund ASAP

Reservation made by accident. Dates filled in automatically. HMFWNP4C58 I need the whole amount $79.88 back, so I can make another reservation. We have a lockdown here, because of COVID. I need that money back or a coupon ASAP, or I will be homeless!

User's recommendation: AIRBNB needs app recoded.

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ID
#2532118 Review #2532118 is a subjective opinion of poster.
Location
Suva, Central Department

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Money deducted from my account

Airbnb - Money deducted from my account
I booked a place in untied king im leeds but they could not verify my card but my money was taken from my account
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ID
#2530017 Review #2530017 is a subjective opinion of poster.
Loss
$384
Preferred solution
Full refund
New Reviewer

My guest is staying more days and want to rebook

My guest is wanting to stay more days please can you call him to rebook, name is Cameron Olson at Deluxe basement suite. Host phone number is +178********
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ID
#2528836 Review #2528836 is a subjective opinion of poster.
Location
Edmonton, Alberta
New Reviewer

Contacting AirBnBNo longer exist phone number is 858-243-**** please call me Sue Maxwell

I no longer have The email I opened with 4 years ago I've updated phone number and payment but cannot reach customer service to put in new email
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ID
#2528424 Review #2528424 is a subjective opinion of poster.
Service
Airbnb Property Rental
Preferred solution
Customer service to call me & straighten out account

Very unhappy about minimum Refund for no stay at all

Uncomfortable, not close to see lake from any point outside house. Informed host John not staying and want to cancel reservation. Called customer services bas experience with them we did not stay at all and they only want to refund 30 something dollar from 182 as we dis not use any service or needed and thing cleaned at all but they did not even care. We had to pay lots if money for two places now would not use air bnb again if this us how they treat clients. So u happy a out the why they treated us.

User's recommendation: No recommendation.

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1 comment
#2007673

But your booking.. Blocked them from allowing others to stay. You're lucky to get anything back.

ID
#2526005 Review #2526005 is a subjective opinion of poster.
Location
Auckland, Auckland

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No communication

Blocked out of making a booking after I had a venue reserved This is occurring in Ireland and Ive been blocked out for a day
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ID
#2524848 Review #2524848 is a subjective opinion of poster.
Service
Airbnb Apartment Rental
Preferred solution
Deliver product or service ordered
New Reviewer

Change res to another

The customer booked one room with four people and I dont understand how it came up with the amount. Also need to change the booking to two different listings with two people each
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ID
#2524211 Review #2524211 is a subjective opinion of poster.
Location
Stevenson, Washington
New Reviewer

Need assistant with my account

We are missing Payment from Air bnb for a reservation that is active now. Also, my husbands listing got diactivated.
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ID
#2523375 Review #2523375 is a subjective opinion of poster.
Location
Melbourne Beach, Florida

Refund booking

That company is a scam they kept my money and there were no property and we want out refund back don't trust them

User's recommendation: Airbnb is a scam don't trust them.

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ID
#2521708 Review #2521708 is a subjective opinion of poster.
Location
Balham, England