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Resolved
Airbnb gave me a coupon as a refund for a rental that did not end well. But they have refused to Apply it to a rental I have scheduled.
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1.3
#1312764
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Resolved
Hi, Lat year I booked a stay in Rome for my family dor a week. I noticed that the host did not answer any of my contacts so I reached airbnb and they only verified the situation the same day I was supposed to spend the first night. I travelled to Italy without a place...
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1.0
I didn't like
  • Lack of integrity
  • Lack of interest to solve issue
  • Many problems in rental not sorted out until last day
#1293216
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Resolved
Airbnb payment page works incorrectly. It was clearly stated that payment will be processed in USD, however invoice says that you've billed me in GBP instead of USD and 3% conversion fee was included. So in this case I have double conversion on my card USD -> GBP ->...
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Anonymous
LH

How did you get them to give you the refund? The call center contact I reached says they have no ability to refund.I had the same issue (different currency).Thanks in advance...

#1035077
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Resolved
This is my second time with Airbnb, first time was great. This time the couple traveling with us aren't sure they can make it because of family issues. So instead of waiting until the end of June I canceled to give the host time to rent it again. Which I don't believe...
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Anonymous
Anonymous

If you don't like their clearly stated terms, then don't use them.

Anonymous
Robert

I just payed (Feb 2017) forty two dollars in cancellation fees, and twelve dollars because the host didn't contact m back. What a joke!

3.4
I liked
  • Property offers
I didn't like
  • Extreme service fees
#1004404
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Resolved
First, I am a 67 year old retired construction professional, clean and a gentleman. I don't drink, drug, or smoke, and am married to a clean and professional woman, of the same clean habits. We arrived to our LA reservation, 2548 Mayflower, Arcadia, CA, 91006. where...
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4.6
I liked
  • I liked the way the site works except for problems
I didn't like
  • Horrid bathroom condition
  • Host did not answer contact attempts
  • Could not trust host to respect privacy of room
#1003389
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Resolved
We made a reservation on airbnb for a place to stay in Key West. We have had very good experiences with airbnb elsewhere, but this time the place did not live up to standards. In the end, we did not stay there but cancelled the stay. The cancellation policy was 5 days...
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Anonymous
Anonymous

What was wrong with the property?

themaster
themaster

to garner airbnb's attention it's my understanding you have to embarrass them.. and I guess twitter is one way to do that?

3.5
I liked
  • Being able to choose a room in a house rather than a hotel room
I didn't like
  • Not being able to review a property which did not meet standards
#994800
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Resolved
Terrible Experience with AirBnB
We recently booked, and got confirmation back from AirBnB about a place we were planning to stay in Dunedin, Florida. The $1,606 in fees were immediately charged to our debit card. A few days later, we got a weird 2 word message from the host. It simply read "not...
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1.3
I liked
  • Nada
I didn't like
  • How they handle consumer confidence
  • Never again
#985421
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Resolved
Airbnb - Room Booking Review
Airbnb - Room Booking Review
Airbnb - Room Booking Review
Airbnb - Room Booking Review
Airbnb - Room Booking Review
Airbnb - Room Booking Review
Airbnb - Room Booking Review
Airbnb - Room Booking Review
Airbnb - Room Booking Review
Very disappointed by airbnb's customer service in helping find a resolution for the cancellation of a recent booking. Although I provided strong rationale for booking cancellation including misrepresentation of property on site, serious safety issues and overall lack...
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Anonymous
Ryan25

Eww, that is disgusting.

Anonymous
Anonymous

All you have to do is report to the IRS there names Brian Chesky Joe Gebbia Laurence Tosi Nathan Blecharczvk. Tell them ahead of time that you will be sending information abou...

2.2
I liked
  • Customer service nightmare
I didn't like
  • Airbnb unwilling to resolve issue
#978379
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Resolved
Starting Monday morning, 8/15, I was looking at a room through airbnb. I contacted the person through their system. The room was available. I went through the process of requesting the room, then (attempting) booking the room. I wasn't happy about the requirement of...
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1.3
I didn't like
  • Furnishing drivers license
  • Worst customer service ever
  • Refund policy
#901737
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Contact Airbnb

Mailing Address:
Airbnb, Inc.,
888 Brannan Street, 4th Floor,
San Francisco, CA 94103
United States
Phone:
(415) 800-5959
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Resolved
Customer service needs attention. Poorly training on website issues, excessive wait times, poor access to supervisors, return call policy or practice, poor customer service skills. I thought customer service was how companies built loyalty and distinguished themselves....
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2.8
George Town, Cayman Islands
#871034
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