filters
State:
Show
City:
Show
Product:
Show
Airbnb gave me a coupon as a refund for a rental that did not end well. But they have refused to Apply it to a rental I have scheduled.
Read more
1.3
#1312764
Reply to reviews
Hi, Lat year I booked a stay in Rome for my family dor a week. I noticed that the host did not answer any of my contacts so I reached airbnb and they only verified the situation the same day I was supposed to spend the first night. I travelled to Italy without a place...
Read more
1.0
I didn't like
  • Not solution oriented
  • Many problems in rental not sorted out until last day
  • Lack of integrity
#1293216
Reply to reviews
Airbnb payment page works incorrectly. It was clearly stated that payment will be processed in USD, however invoice says that you've billed me in GBP instead of USD and 3% conversion fee was included. So in this case I have double conversion on my card USD -> GBP ->...
Read more
Anonymous
LH

How did you get them to give you the refund? The call center contact I reached says they have no ability to refund.I had the same issue (different currency).Thanks in advance...

#1035077
Reply to reviews
This is my second time with Airbnb, first time was great. This time the couple traveling with us aren't sure they can make it because of family issues. So instead of waiting until the end of June I canceled to give the host time to rent it again. Which I don't believe...
Read more
Anonymous
Anonymous

If you don't like their clearly stated terms, then don't use them.

Anonymous
Robert

I just payed (Feb 2017) forty two dollars in cancellation fees, and twelve dollars because the host didn't contact m back. What a joke!

3.4
I liked
  • Property offers
I didn't like
  • Extreme service fees
#1004404
Reply to reviews
First, I am a 67 year old retired construction professional, clean and a gentleman. I don't drink, drug, or smoke, and am married to a clean and professional woman, of the same clean habits. We arrived to our LA reservation, 2548 Mayflower, Arcadia, CA, 91006. where...
Read more
4.6
I liked
  • I liked the way the site works except for problems
I didn't like
  • Could not trust host to respect privacy of room
  • Host did not answer contact attempts
  • Horrid bathroom condition
#1003389
Reply to reviews
We made a reservation on airbnb for a place to stay in Key West. We have had very good experiences with airbnb elsewhere, but this time the place did not live up to standards. In the end, we did not stay there but cancelled the stay. The cancellation policy was 5 days...
Read more
Anonymous
Anonymous

What was wrong with the property?

themaster
themaster

to garner airbnb's attention it's my understanding you have to embarrass them.. and I guess twitter is one way to do that?

3.5
I liked
  • Being able to choose a room in a house rather than a hotel room
I didn't like
  • Not being able to review a property which did not meet standards
#994800
Reply to reviews
Terrible Experience with AirBnB
We recently booked, and got confirmation back from AirBnB about a place we were planning to stay in Dunedin, Florida. The $1,606 in fees were immediately charged to our debit card. A few days later, we got a weird 2 word message from the host. It simply read "not...
Read more
1.3
I liked
  • Nada
I didn't like
  • How they handle consumer confidence
  • Never again
#985421
Reply to reviews
Airbnb - Room Booking Review
Airbnb - Room Booking Review
Airbnb - Room Booking Review
Airbnb - Room Booking Review
Airbnb - Room Booking Review
Airbnb - Room Booking Review
Airbnb - Room Booking Review
Airbnb - Room Booking Review
Airbnb - Room Booking Review
Very disappointed by airbnb's customer service in helping find a resolution for the cancellation of a recent booking. Although I provided strong rationale for booking cancellation including misrepresentation of property on site, serious safety issues and overall lack...
Read more
Anonymous
Anonymous

All you have to do is report to the IRS there names Brian Chesky Joe Gebbia Laurence Tosi Nathan Blecharczvk. Tell them ahead of time that you will be sending information abou...

2.2
I liked
  • Customer service nightmare
I didn't like
  • Airbnb unwilling to resolve issue
#978379
Reply to reviews
Starting Monday morning, 8/15, I was looking at a room through airbnb. I contacted the person through their system. The room was available. I went through the process of requesting the room, then (attempting) booking the room. I wasn't happy about the requirement of...
Read more
1.3
I didn't like
  • Charging when no room confirmed
  • Refund policy
  • Worst customer service ever
#901737
Reply to reviews
Customer service needs attention. Poorly training on website issues, excessive wait times, poor access to supervisors, return call policy or practice, poor customer service skills. I thought customer service was how companies built loyalty and distinguished themselves....
Read more
2.8
George Town, Cayman Islands
#871034
Reply to reviews