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Pissed Consumer Interviews ?

Could not use my preloaded travel card (Which I had organised pre-trip to pay for my accomodation) because of the cards origin. Was looking to book in the uk so listing was in GBP, my card was loaded with GBP, didn't think this would be a problem. But every time I tried to pay the amount was being converted back to AUD and so would be charged in AUD (Slugging me with a 6% conversion fee back to AUD from GBP). After three days of being shunted backwards and forwards between people, being told it was a system glitch or that I would receive a call back 5 times and hearing nothing, being told I needed to download a whole new browser or emptying my cache , or wait 24 hours and start again, not only did I miss out on one of the properties I was trying to book, but they finally decided to tell me it could not be done. I could not use my pre loaded travel card to purchase accomodation overseas, because It would always revert back to AUD. Pretty useless for a travel site, I suppose they must really enjoy charging conversion fees. Thanks a lot airbnb, you've literally ruined my holiday.
NEVER book with anyone with a strict cancellation policy. Total SCAM. I cancelled a reservation 30 minutes after booking and lost HALF of the total fee (~$500). No service by the host was rendered, no harm was done to the host (as if anyone else would reserve the same...
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Anonymous
Lynn

Did it ever occur to you to check out the neighborhood before you booked? Airbnb supplies a circle of a map that is within 1/2 mile of the place you were going to book. Also, ...

Anonymous
Charles

You don't understand scams. If you hadn't cancelled there would have been no problem. If you had read the listings terms you would have had no problem. If you had researched t...

#497064
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Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Unsanitary conditions Mould growing up the wall outside the shower with pictures. Shower unsanitary can’t be used Ceiling of the shower peeling coming down This place hasn’t been cleaned in ages Grease in the oven door would need a scraper to remove it. Can’t walk on...
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2.0
#1272238
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Airbnb - Needs to be cleaned
Airbnb - Needs to be cleaned
Airbnb - Needs to be cleaned
Airbnb - Needs to be cleaned
Airbnb - Needs to be cleaned
Airbnb - Needs to be cleaned
I booked a 2 week stay at an airbnb in Lawndale. When I arrived I noticed some concerns: the bathroom was filthy - hair on the floor and in the tub, toothpaste and spit in the sink, microwave completely dirty like something had exploded inside, no bowls in the...
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1.3
I liked
  • Attempt to mitigate the situation
I didn't like
  • Indifference to my complaint
  • Lack of efficiency in customer service
  • Deceptive listing and false claim
#1383928
Reply to reviews
Airbnb Advertises Falsely - Profit before Honesty
Airbnb Advertises Falsely - Profit before Honesty
Airbnb Advertises Falsely - Profit before Honesty
Airbnb Advertises Falsely - Profit before Honesty
I recently experienced a truly unpleasant encounter with Airbnb that has left me & my partner totally guttered & disappointed at the way Airbnb Management has handled our complaint. They have given me no other alternative than to take to social media on all platforms...
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GrandAfricanCivet
GrandAfricanCivet

Thank you! Someone suggested Airbnb for a trip I am going to take. After reading how they do not only fail to take care of those who use them, they also protect those who are ...

1.0
I didn't like
  • No way of knowing what you will get
  • Disinformation
  • I did not like
#1306409
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Airbnb - Accidentally cancelled
Airbnb - Accidentally cancelled
Airbnb - Accidentally cancelled
Airbnb - Accidentally cancelled
Airbnb - Accidentally cancelled
Airbnb - Accidentally cancelled
I made a reservation to travel to France with my entire family for months in advance. Two weeks before were supposed to go I get a message from Airbnb saying my reservations been canceled. I was told I would get $200 for the inconvenience. On short notice during peak...
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2.5
#1272307
Reply to reviews
AIRBNB STRIPPED MY RIGHTS TO REVIEW ON MY HORRIBLE HOST FERNANDA & FAMILY SUAREZ
AIRBNB STRIPPED MY RIGHTS TO REVIEW ON MY HORRIBLE HOST FERNANDA & FAMILY SUAREZ
Our Unsafe Experience with Fernanda & Family in ‘Modern 5-star Apartment’ in Camden If you are planning to stay with Fernanda & Family via AirBnB, please read this till the end. AirBnB was initially very supportive and processed my full refund BUT denied me the...
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#1353536
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To Whom it may Concern, I hope you can help me. I had an incredibly horrific experience staying in a house I rented through AirBnB. That experience is detailed in the attached document, and at this link, which is for a Facebook page I felt compelled to put up...
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Anonymous
Gracy

Wow what a nightmare story! I know this post is a year old but I couldn't help saying something to both the woman who made a very bad choice renting this place & to the severa...

Anonymous
Anonymous

That was quite an entertaining "story" - however, you never did state what was "life threatening" about your situatiion... Obviously you willingly chose to rent this dump, and...

1.0
#951563
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Airbnb - When in Tallahassee...
Airbnb - When in Tallahassee...
Airbnb - When in Tallahassee...
Airbnb - When in Tallahassee...
Airbnb - When in Tallahassee...
Airbnb - When in Tallahassee...
Never, ever stay with "SUPERHOST" Jonathon Kill*mann! Once you gain entry (if you arent tripped by the garden hose semi coiled up and tossed across the walk), your nostrils fill with the warm scent of cat urine and rose scented candles. I guess one was to cover the...
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1.7
#1266828
Reply to reviews
Another Airbnb debacle-:Mediator" Rafael does not know the meaning of the word mediate or what the "Guest Refund Policy" says. Replay of incompetent Kevin T.
Another Airbnb debacle-:Mediator" Rafael does not know the meaning of the word mediate or what the "Guest Refund Policy" says. Replay of incompetent Kevin T.
Another Airbnb debacle-:Mediator" Rafael does not know the meaning of the word mediate or what the "Guest Refund Policy" says. Replay of incompetent Kevin T.
Another Airbnb debacle-:Mediator" Rafael does not know the meaning of the word mediate or what the "Guest Refund Policy" says. Replay of incompetent Kevin T.
Another Airbnb debacle-:Mediator" Rafael does not know the meaning of the word mediate or what the "Guest Refund Policy" says. Replay of incompetent Kevin T.
Another Airbnb debacle-:Mediator" Rafael does not know the meaning of the word mediate or what the "Guest Refund Policy" says. Replay of incompetent Kevin T.
Another Airbnb debacle-:Mediator" Rafael does not know the meaning of the word mediate or what the "Guest Refund Policy" says. Replay of incompetent Kevin T.
Another Airbnb debacle-:Mediator" Rafael does not know the meaning of the word mediate or what the "Guest Refund Policy" says. Replay of incompetent Kevin T.
I called Airbnb to let them know that I had a signed contract with Ms. Ponga which superseded theirs and any dispute was to be handled my the American Arbitration Association. I have never called to notify them of this before, but I knew this guest was trouble. My big...
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art63
art63

How can I edit my review. I think I submitted the same photo 2x.

1.7
I liked
  • Some people that work there have tried to do the right thing
  • Some of the people i have met
I didn't like
  • Lack of morals
  • Incompetent
  • Staff lies
#989579
Reply to reviews
I booked an Airbnb months in advance in Florida. I am a student who was interning, and I needed a place to stay without breaking the bank and I found the perfect place. A few days before I was set to start my internship, my host cancelled on me. Unfortunately, because...
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Anonymous
Gracy

Good for you!

Anonymous
Lisa

Sounds terrible. We had this happen to us about 3 weeks ago.

1.2
I liked
  • Property offers
I didn't like
  • Incompetent
  • Airbnb case mangers
  • Lack of efficiency in customer service
#1271468
Reply to reviews