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Pissed Consumer Interviews ?

Could not use my preloaded travel card (Which I had organised pre-trip to pay for my accomodation) because of the cards origin. Was looking to book in the uk so listing was in GBP, my card was loaded with GBP, didn't think this would be a problem. But every time I tried to pay the amount was being converted back to AUD and so would be charged in AUD (Slugging me with a 6% conversion fee back to AUD from GBP). After three days of being shunted backwards and forwards between people, being told it was a system glitch or that I would receive a call back 5 times and hearing nothing, being told I needed to download a whole new browser or emptying my cache , or wait 24 hours and start again, not only did I miss out on one of the properties I was trying to book, but they finally decided to tell me it could not be done. I could not use my pre loaded travel card to purchase accomodation overseas, because It would always revert back to AUD. Pretty useless for a travel site, I suppose they must really enjoy charging conversion fees. Thanks a lot airbnb, you've literally ruined my holiday.
NEVER book with anyone with a strict cancellation policy. Total SCAM. I cancelled a reservation 30 minutes after booking and lost HALF of the total fee (~$500). No service by the host was rendered, no harm was done to the host (as if anyone else would reserve the same...
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Anonymous
Lynn

Did it ever occur to you to check out the neighborhood before you booked? Airbnb supplies a circle of a map that is within 1/2 mile of the place you were going to book. Also, ...

Anonymous
Charles

You don't understand scams. If you hadn't cancelled there would have been no problem. If you had read the listings terms you would have had no problem. If you had researched t...

#497064
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Featured
Airbnb - Needs to be cleaned
Airbnb - Needs to be cleaned
Airbnb - Needs to be cleaned
Airbnb - Needs to be cleaned
Airbnb - Needs to be cleaned
Airbnb - Needs to be cleaned
I booked a 2 week stay at an airbnb in Lawndale. When I arrived I noticed some concerns: the bathroom was filthy - hair on the floor and in the tub, toothpaste and spit in the sink, microwave completely dirty like something had exploded inside, no bowls in the...
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1.3
I liked
  • Attempt to mitigate the situation
I didn't like
  • Unjust decisions
  • Indifference to my complaint
  • Lack of efficiency in customer service
#1383928
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Featured
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Unsanitary conditions Mould growing up the wall outside the shower with pictures. Shower unsanitary can’t be used Ceiling of the shower peeling coming down This place hasn’t been cleaned in ages Grease in the oven door would need a scraper to remove it. Can’t walk on...
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2.0
#1272238
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Featured
Airbnb Advertises Falsely - Profit before Honesty
Airbnb Advertises Falsely - Profit before Honesty
Airbnb Advertises Falsely - Profit before Honesty
Airbnb Advertises Falsely - Profit before Honesty
I recently experienced a truly unpleasant encounter with Airbnb that has left me & my partner totally guttered & disappointed at the way Airbnb Management has handled our complaint. They have given me no other alternative than to take to social media on all platforms...
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GrandAfricanCivet
GrandAfricanCivet

Thank you! Someone suggested Airbnb for a trip I am going to take. After reading how they do not only fail to take care of those who use them, they also protect those who are ...

1.0
I didn't like
  • Disinformation
  • No way of knowing what you will get
  • I did not like
#1306409
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Questionable Airbnb contract
Questionable Airbnb contract
I recently entered into a contract with Airbnb to rent a condo in Cozumel for a long stay, three months. The contract has, as many vacationers have found, different penalties for short and long stays. My Host did not inform me of very important information since I gave...
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2.4
I didn't like
  • Airbnb contract is overly biased in favor of airbnb
#1513795
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Airbnb - Accidentally cancelled
Airbnb - Accidentally cancelled
Airbnb - Accidentally cancelled
Airbnb - Accidentally cancelled
Airbnb - Accidentally cancelled
Airbnb - Accidentally cancelled
I made a reservation to travel to France with my entire family for months in advance. Two weeks before were supposed to go I get a message from Airbnb saying my reservations been canceled. I was told I would get $200 for the inconvenience. On short notice during peak...
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2.5
#1272307
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Unauthorized withdrawal from airbnb
Unauthorized withdrawal from airbnb
Rental of a condominium in Cozumel. After a few days, it was apparent this condo was not what I had been led to believe. It was not set up for a long term rental as the fridge was good for a few days not for long term living of three months. The monthly rental was...
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1.2
I didn't like
  • Customer service worstwill never use airbnb again
  • Inability to fix reservation issues
#1479434
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Case A) The Wedding @ Hustyns Luxury Hotel, Near Wadebridge, Cornwall We endured: - lies about the venue we booked (not enclosed spaces, not safe for dogs to be off leads) - falsely getting us to pay more (they asked us to book the fourth bell tent in the glamp site in...
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4.0
I liked
  • Variety of homes
  • People i met
  • Cost
I didn't like
  • Lack of background checks on hosts
  • Ability to help with a bad home owner
  • Poor response to crisis situation
#1414671
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1. 21 hours of travel time to make it to our destination. 2. requested early check in, 2 hours early and were approved 3. Arrive and house not cleaned, come back 3 hours after requested early check in but 1 hour after the check in time on listing and home still not...
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1.0
I didn't like
  • Everything about airbnb customer service
#1499607
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Contact Airbnb Customer Service

Mailing Address:
Airbnb, Inc.,
888 Brannan Street, 4th Floor,
San Francisco, CA 94103
United States
Phone:
(415) 800-5959
All Airbnb Contacts

Airbnb Products and Services Reviews

Airbnb - Cancellation

We had to cancel the rental due to military changes so let the host know right away, the next morning in fact, assuming it was the fair thing to do for the host giving them more than enough time to rent unit again, almost 4 months in fact. Policy is, now we found out, if we would of waited until the first 7 days of the 14 days before arrival we would of got full refund instead of less the 50% by letting them know almost four months before arrival, what's up with that?
1.0
Details
Exchange, Refund and Cancellation Policy
#1503796
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