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Pissed Consumer Interviews ?

Could not use my preloaded travel card (Which I had organised pre-trip to pay for my accomodation) because of the cards origin. Was looking to book in the uk so listing was in GBP, my card was loaded with GBP, didn't think this would be a problem. But every time I tried to pay the amount was being converted back to AUD and so would be charged in AUD (Slugging me with a 6% conversion fee back to AUD from GBP). After three days of being shunted backwards and forwards between people, being told it was a system glitch or that I would receive a call back 5 times and hearing nothing, being told I needed to download a whole new browser or emptying my cache , or wait 24 hours and start again, not only did I miss out on one of the properties I was trying to book, but they finally decided to tell me it could not be done. I could not use my pre loaded travel card to purchase accomodation overseas, because It would always revert back to AUD. Pretty useless for a travel site, I suppose they must really enjoy charging conversion fees. Thanks a lot airbnb, you've literally ruined my holiday.
NEVER book with anyone with a strict cancellation policy. Total SCAM. I cancelled a reservation 30 minutes after booking and lost HALF of the total fee (~$500). No service by the host was rendered, no harm was done to the host (as if anyone else would reserve the same...
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Anonymous
Lynn

Did it ever occur to you to check out the neighborhood before you booked? Airbnb supplies a circle of a map that is within 1/2 mile of the place you were going to book. Also, ...

Anonymous
Charles

You don't understand scams. If you hadn't cancelled there would have been no problem. If you had read the listings terms you would have had no problem. If you had researched t...

#497064
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Featured
Airbnb - Needs to be cleaned
Airbnb - Needs to be cleaned
Airbnb - Needs to be cleaned
Airbnb - Needs to be cleaned
Airbnb - Needs to be cleaned
Airbnb - Needs to be cleaned
I booked a 2 week stay at an airbnb in Lawndale. When I arrived I noticed some concerns: the bathroom was filthy - hair on the floor and in the tub, toothpaste and spit in the sink, microwave completely dirty like something had exploded inside, no bowls in the...
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1.3
I liked
  • Attempt to mitigate the situation
I didn't like
  • Lack of efficiency in customer service
  • Deceptive listing and false claim
  • Unjust decisions
#1383928
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Featured
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Airbnb - Unsanitary conditions
Unsanitary conditions Mould growing up the wall outside the shower with pictures. Shower unsanitary can’t be used Ceiling of the shower peeling coming down This place hasn’t been cleaned in ages Grease in the oven door would need a scraper to remove it. Can’t walk on...
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2.0
#1272238
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Featured
Airbnb Advertises Falsely - Profit before Honesty
Airbnb Advertises Falsely - Profit before Honesty
Airbnb Advertises Falsely - Profit before Honesty
Airbnb Advertises Falsely - Profit before Honesty
I recently experienced a truly unpleasant encounter with Airbnb that has left me & my partner totally guttered & disappointed at the way Airbnb Management has handled our complaint. They have given me no other alternative than to take to social media on all platforms...
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GrandAfricanCivet
GrandAfricanCivet

Thank you! Someone suggested Airbnb for a trip I am going to take. After reading how they do not only fail to take care of those who use them, they also protect those who are ...

1.0
I didn't like
  • Disinformation
  • Total misrepresentation by host
  • I did not like
#1306409
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Do NOT use Airbnb ever!
Do NOT use Airbnb ever!
Do NOT use Airbnb ever!
Do NOT use Airbnb ever!
Do NOT use Airbnb ever!
Place was filthy, had ants everywhere, and was unhealthy to remain there. We contacted Airbnb and were given the run around. We had a 30 day stay booked in South Padre Island, 4908 Gulf Blvd, and had to leave 20 days early due to conditions. We notified Airbnb and sent...
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#1400302
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Airbnb - Accidentally cancelled
Airbnb - Accidentally cancelled
Airbnb - Accidentally cancelled
Airbnb - Accidentally cancelled
Airbnb - Accidentally cancelled
Airbnb - Accidentally cancelled
I made a reservation to travel to France with my entire family for months in advance. Two weeks before were supposed to go I get a message from Airbnb saying my reservations been canceled. I was told I would get $200 for the inconvenience. On short notice during peak...
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2.5
#1272307
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Airbnb - When in Tallahassee...
Airbnb - When in Tallahassee...
Airbnb - When in Tallahassee...
Airbnb - When in Tallahassee...
Airbnb - When in Tallahassee...
Airbnb - When in Tallahassee...
Never, ever stay with "SUPERHOST" Jonathon Kill*mann! Once you gain entry (if you arent tripped by the garden hose semi coiled up and tossed across the walk), your nostrils fill with the warm scent of cat urine and rose scented candles. I guess one was to cover the...
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Anonymous
Amygirl64

My sister and I stayed there for 1 night and neither of us could sleep! We were paralyzed with fear and the smell was atrocious! We were refunded the remainder of our stay as ...

1.7
#1266828
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AIRBNB STRIPPED MY RIGHTS TO REVIEW ON MY HORRIBLE HOST FERNANDA & FAMILY SUAREZ
AIRBNB STRIPPED MY RIGHTS TO REVIEW ON MY HORRIBLE HOST FERNANDA & FAMILY SUAREZ
Our Unsafe Experience with Fernanda & Family in ‘Modern 5-star Apartment’ in Camden If you are planning to stay with Fernanda & Family via AirBnB, please read this till the end. AirBnB was initially very supportive and processed my full refund BUT denied me the...
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#1353536
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To Whom it may Concern, I hope you can help me. I had an incredibly horrific experience staying in a house I rented through AirBnB. That experience is detailed in the attached document, and at this link, which is for a Facebook page I felt compelled to put up...
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Anonymous
Gracy

Wow what a nightmare story! I know this post is a year old but I couldn't help saying something to both the woman who made a very bad choice renting this place & to the severa...

Anonymous
Anonymous

That was quite an entertaining "story" - however, you never did state what was "life threatening" about your situatiion... Obviously you willingly chose to rent this dump, and...

1.0
#951563
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Contact Airbnb

Mailing Address:
Airbnb, Inc.,
888 Brannan Street, 4th Floor,
San Francisco, CA 94103
United States
Phone:
(415) 800-5959
More
My experience with airbnb's was in Poland in November 2018 where I stayed in 4 different airbnb's--2 in Warsaw and 2 in Krakow. My goal was to find "nice" places on a low budget. I have several complaints listed below: 1. Airbnb won't give you the exact address of a...
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#1418315
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