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Pissed Consumer Interviews ?

Could not use my preloaded travel card (Which I had organised pre-trip to pay for my accomodation) because of the cards origin. Was looking to book in the uk so listing was in GBP, my card was loaded with GBP, didn't think this would be a problem. But every time I tried to pay the amount was being converted back to AUD and so would be charged in AUD (Slugging me with a 6% conversion fee back to AUD from GBP). After three days of being shunted backwards and forwards between people, being told it was a system glitch or that I would receive a call back 5 times and hearing nothing, being told I needed to download a whole new browser or emptying my cache , or wait 24 hours and start again, not only did I miss out on one of the properties I was trying to book, but they finally decided to tell me it could not be done. I could not use my pre loaded travel card to purchase accomodation overseas, because It would always revert back to AUD. Pretty useless for a travel site, I suppose they must really enjoy charging conversion fees. Thanks a lot airbnb, you've literally ruined my holiday.
My experience with airbnb's was in Poland in November 2018 where I stayed in 4 different airbnb's--2 in Warsaw and 2 in Krakow. My goal was to find "nice" places on a low budget. I have several complaints listed below: 1. Airbnb won't give you the exact address of a...
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Company wrote 0 private or public responses to the review from Dec 08.
#1418315
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Case A) The Wedding @ Hustyns Luxury Hotel, Near Wadebridge, Cornwall We endured: - lies about the venue we booked (not enclosed spaces, not safe for dogs to be off leads) - falsely getting us to pay more (they asked us to book the fourth bell tent in the glamp site in...
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Company wrote 0 private or public responses to the review from Dec 04.
4.0
I liked
  • Variety of homes
  • People i met
  • Cost
I didn't like
  • No customer protection
  • Ability to help with a bad home owner
  • Time wasted
#1414671
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I have rented my house out on Airbnb from the 25th of November till the 25th of December 2018. On the 26th of November Airbnb confirmed that the funds will be transferred to my bank on the 29th of November 2018. Today is the 4th of December and I have not received any...
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Company wrote 0 private or public responses to the review from Dec 04.
#1414533
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I read that Air BNB is obeying the BDS boycott of parts of Israel that are in the west bank. To give in to a boycott of this nature is beneath contempt. It is done to avoid losing business from other boycotters. Well, they have lost my business forever. Any Company...
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Company wrote 0 private or public responses to the review from Nov 21.
1.0
#1405358
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Do NOT use Airbnb ever!
Do NOT use Airbnb ever!
Do NOT use Airbnb ever!
Do NOT use Airbnb ever!
Do NOT use Airbnb ever!
Place was filthy, had ants everywhere, and was unhealthy to remain there. We contacted Airbnb and were given the run around. We had a 30 day stay booked in South Padre Island, 4908 Gulf Blvd, and had to leave 20 days early due to conditions. We notified Airbnb and sent...
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Company wrote 0 private or public responses to the review from Nov 14.
#1400302
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Airbnb obviously doesn't screen the places they advertise for basic amenities, cleanliness, or any other basic need. In addition, the website is a nightmare to use while overseas traveling and when you have a problem you end up getting excuses and the run-around from...
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Company wrote 0 private or public responses to the review from Nov 11.
1.1
I didn't like
  • Website problems and terrible customer support
#1398056
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I made a reservation using a $1500 gift card credit I had. Airbnb, without my consent or any notification, reversed the gift card transaction and charged my credit card. When I contacted them to resolve, they advised the inability to use gift card funds is a known...
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Company wrote 0 private or public responses to the review from Nov 07.
1.0
#1395565
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I have spent the last two weeks in email and phone calls with AirBNB,. We rented a unit in Denver at 800 Pennsylvania (Unit 1401) The unit was not the same one pictured in the listing (clearly the same building but a different floor plan), and had numerous health and...
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Company wrote 0 public responses to the review from Nov 06.
#1395009
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Airbnb - The worst customer service I’ve ever seen

We booked an air bnb for 3 weeks while we look for a place to rent in the area. 5 days out from our reservation, air bnb cancelled our reservation, terminated our account and said they were “not obligated to give an explanation.” This is discrimination if I’ve ever seen it. We are loyal, paying customers that provided full payment without issue. No bad history with the company until now but wow. If this is how they treat customers, I want literally nothing to do with it.
Company wrote 0 public responses to the review from Nov 02.
1.7
Details
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
#1393027
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Airbnb - Overcharged for extendeding stay.

In the final week of my trip I added 2 days to my 5 week stay. Originally there was a 20% discount applied but discount was removed when the alteration was made. There is a $930 overcharge.
Company wrote 0 private or public responses to the review from Oct 22.
2.4
Details
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
#1386582
Reply to reviews