Latest review first
Pissed Consumer Interviews ?
Could not use my preloaded travel card (Which I had organised pre-trip to pay for my accomodation) because of the cards origin. Was looking to book in the uk so listing was in GBP, my card was loaded with GBP, didn't think this would be a problem. But every time I tried to pay the amount was being converted back to AUD and so would be charged in AUD (Slugging me with a 6% conversion fee back to AUD from GBP). After three days of being shunted backwards and forwards between people, being told it was a system glitch or that I would receive a call back 5 times and hearing nothing, being told I needed to download a whole new browser or emptying my cache , or wait 24 hours and start again, not only did I miss out on one of the properties I was trying to book, but they finally decided to tell me it could not be done. I could not use my pre loaded travel card to purchase accomodation overseas, because It would always revert back to AUD. Pretty useless for a travel site, I suppose they must really enjoy charging conversion fees. Thanks a lot airbnb, you've literally ruined my holiday.
Place was filthy, had ants everywhere, and was unhealthy to remain there. We contacted Airbnb and were given the run around. We had a 30 day stay booked in South Padre Island, 4908 Gulf Blvd, and had to leave 20 days early due to conditions. We notified Airbnb and sent...Read more
Airbnb obviously doesn't screen the places they advertise for basic amenities, cleanliness, or any other basic need. In addition, the website is a nightmare to use while overseas traveling and when you have a problem you end up getting excuses and the run-around from...Read more
I didn't like
- Website problems and terrible customer support
I made a reservation using a $1500 gift card credit I had. Airbnb, without my consent or any notification, reversed the gift card transaction and charged my credit card. When I contacted them to resolve, they advised the inability to use gift card funds is a known...Read more
I have spent the last two weeks in email and phone calls with AirBNB,. We rented a unit in Denver at 800 Pennsylvania (Unit 1401) The unit was not the same one pictured in the listing (clearly the same building but a different floor plan), and had numerous health and...Read more
We booked an air bnb for 3 weeks while we look for a place to rent in the area. 5 days out from our reservation, air bnb cancelled our reservation, terminated our account and said they were “not obligated to give an explanation.” This is discrimination if I’ve ever...Read more
Airbnb - Overcharged for extendeding stay.
In the final week of my trip I added 2 days to my 5 week stay. Originally there was a 20% discount applied but discount was removed when the alteration was made. There is a $930 overcharge.
Saturday 20th October I made a booking for a place in Chiang Mai Thailand. the friend I was going to meet there in CM for unfortunate circumstances could not join me, so I decided to cancel my accommodation. Practically, out of a total of $ 894 I was going to get $...Read more
Airbnb - Needs to be cleaned
I booked a 2 week stay at an airbnb in Lawndale. When I arrived I noticed some concerns: the bathroom was filthy - hair on the floor and in the tub, toothpaste and spit in the sink, microwave completely dirty like something had exploded inside, no bowls in the...Read more
- Attempt to mitigate the situation
I didn't like
- Lack of efficiency in customer service
- Deceptive listing and false claim
- Unjust decisions
There is no way to email them; you just get sent through an endless loop of their so-called "Help Center" where NO help is provided. It is impossible to get through on the phone. When you finally do, you'll be sorry you did, as you get to someone in a room with many...Read more
I didn't like
- Glitches with system
- Customer support
We contacted them, after we contacted the Host to resolve some issues about our stay in the apt. We had some complaints and the Host did not care. This is the story. We arrived to the apt and checked everything just to make sure everything was on place as the...Read more
I didn't like
- Host and company responses
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