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Pissed Consumer Interviews ?

Could not use my preloaded travel card (Which I had organised pre-trip to pay for my accomodation) because of the cards origin. Was looking to book in the uk so listing was in GBP, my card was loaded with GBP, didn't think this would be a problem. But every time I tried to pay the amount was being converted back to AUD and so would be charged in AUD (Slugging me with a 6% conversion fee back to AUD from GBP). After three days of being shunted backwards and forwards between people, being told it was a system glitch or that I would receive a call back 5 times and hearing nothing, being told I needed to download a whole new browser or emptying my cache , or wait 24 hours and start again, not only did I miss out on one of the properties I was trying to book, but they finally decided to tell me it could not be done. I could not use my pre loaded travel card to purchase accomodation overseas, because It would always revert back to AUD. Pretty useless for a travel site, I suppose they must really enjoy charging conversion fees. Thanks a lot airbnb, you've literally ruined my holiday.
Most Helpful
NEVER book with anyone with a strict cancellation policy. Total SCAM. I cancelled a reservation 30 minutes after booking and lost HALF of the total fee (~$500). No service by the host was rendered, no harm was done to the host (as if anyone else would reserve the same...
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Anonymous
Lynn

Did it ever occur to you to check out the neighborhood before you booked? Airbnb supplies a circle of a map that is within 1/2 mile of the place you were going to book. Also, ...

Anonymous
Charles

You don't understand scams. If you hadn't cancelled there would have been no problem. If you had read the listings terms you would have had no problem. If you had researched t...

#497064
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Airbnb - Cancelled without explanation or refund

I made a reservation for two weeks and paid for it. Three days in, it was cancelled without explanation and not refunded. I have emailed and phoned for days. I will make one last attempt tomorrow then I am just going to change my card number so they can't steal anymore money from me. I am going to hometogo from now on.
#1514532
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Questionable Airbnb contract
Questionable Airbnb contract
I recently entered into a contract with Airbnb to rent a condo in Cozumel for a long stay, three months. The contract has, as many vacationers have found, different penalties for short and long stays. My Host did not inform me of very important information since I gave...
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2.4
I didn't like
  • Airbnb contract is overly biased in favor of airbnb
#1513795
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Airbnb - What a JOKE!

I tried to make a reservation for tonight; they made me jump through a hundred hoops (I'm not tech savvy) and then told me it would be 24 HOURS before anyone got back to me! Called and they asked for a reservation number... THEY DIDN"T GIVE ME ONE YET! Never again! I'm probably out $129!
#1510904
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Air BnB will rip you off!! We lost over $500.00 to them. We were very unhappy at a condo in Cancun and left calling Air BnB to request our money back. They sided with the host and we never saw a penny back. Next time stay at a hotel or Flip Key. Don't plan on using Air...
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Anonymous
Anonymous

A Complaint against Airbnb and its handling of my Grievances I am one of those so-called guests who booked a horrible condo in the Waikiki area using Airbnb and shafted. After...

#1507578
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I booked an Airbnb in Madrid, Spain months in advance. When I first got there I thought it was okay. Slightly smaller than I thought it'd be and it had some grime around the edges of the walls, but I didn't have any immediate concerns. But after spending the night, we...
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1.0
I didn't like
  • Lack of refund
  • Business ethics
#1504335
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Airbnb - Cancellation

We had to cancel the rental due to military changes so let the host know right away, the next morning in fact, assuming it was the fair thing to do for the host giving them more than enough time to rent unit again, almost 4 months in fact. Policy is, now we found out, if we would of waited until the first 7 days of the 14 days before arrival we would of got full refund instead of less the 50% by letting them know almost four months before arrival, what's up with that?
1.0
Details
Exchange, Refund and Cancellation Policy
#1503796
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I rented a loft for $750+ USA dollars with itinerary from March to August. I was unhappy the twenty-three days staying there so I requested to the host and Airbnb to shorten my stay. My request was accepted immediately and a updated receipt was sent to my email. The...
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1.9
#1503101
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1. 21 hours of travel time to make it to our destination. 2. requested early check in, 2 hours early and were approved 3. Arrive and house not cleaned, come back 3 hours after requested early check in but 1 hour after the check in time on listing and home still not...
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1.0
I didn't like
  • Everything about airbnb customer service
#1499607
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Airbnb - Their I.T. is pathetic

I received about a dozen messages from the property owner. Because Airbnb "did not recognise" the I-pad that I was using, I was unable to respond to the messages. The owner was becoming so distraught that I had to research her telephone number and call her. Now that I have returned home, and am using the laptop through which I made all reservations, Airbnb still "does not recognise", and despite repeated attempts to change passwords, I have been unable to review the properties I have used.
#1492659
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Contact Airbnb Customer Service

Mailing Address:
Airbnb, Inc.,
888 Brannan Street, 4th Floor,
San Francisco, CA 94103
United States
Phone:
(415) 800-5959
All Airbnb Contacts

Airbnb Products and Services Reviews

I would like to complain about my 'vacation' rental. i rented a condo near MGM. It was in a complex of apartments/condos. The buildings were stucco with wood trim. The paint was missing on the trim, some of the shingles were missing and they had bars on the doors and...
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1.0
I liked
  • It seemed good at first
I didn't like
  • Customer trust and safety issues no customer protection exists
#1486601
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