Airbnb

All the customer service I called always trying to shirk responsibility and bargaining in various forms. This is not what Airbnb should be doing!

We drove twenty hours from Los Angeles to Portland for a happy trip, not to get hurt! I trusted Airbnb so much that I booked this damned house! Now, they are wasting my time again and again because I trusted Airbnb, trying not to give the right answer. Airbnb should return the full amount not just Constantly bargaining with guests.I have said it before, my friend was dissatisfied when she just entered, but considering that I booked it, they didnt want to embarrass me.

So, even though they called, they didn't say anything face to me. We endured various problems, but the bed actually broke and injured my husbands back. Up to now, airbnb haven't said a word about it or shown any concern! Airbnb just trying to play games and find every way to avoid responsibility!

The manager cant call because of the time, but the customer service can call me at eleven or twelve at night to bargain! The attitude towards guests is simply ridiculous! I said Let the highest person who really care about customer call me +190********! Let the person who work at USA call me.

Not Indonesia!

But until right now. Nobody cares!

I recently stayed in a host home, renting a room. I found out after I left that hidden cameras with voice recordings were on the entire time I was there.

The hosts even admitted this although it stated no surveillance devices were on the property. All my conversations, which had to do with very personal information, were recorded. This was in Florida, and Florida is a two-party consent state, so this is a felony. I contacted Airbnb and all they did was issue a 50% refund.

Airbnb has turned into Ghetto BnB. They never post any bad reviews or true reviews that can hurt the host because this is how they make their money. Stay away from Airbnb now.

Stay away from renting any Airbnb's; you risk having your privacy invaded. It's disturbing to know.

Hello! I recently created an account with Airbnb and made a reservation but needed to cancel it.

I opted to get credit instead of a refund so I could make a different reservation immediately because a refund would take a few days. However, there was some sort of technical difficulty and I was unable to make a new reservation. I contacted customer support about it and they closed my account due to a felony on my background record. So, since I can no longer book any reservation on Airbnb, I need a refund for the credit given since I will never be able to use it.

If this is not your department, could you please forward this issue to the correct place as I am unable to speak to a customer service representative to help me process this refund. Thanks!

On 2/29/2024, my wife and I booked an Airbnb property listed by Amadi, located in the DC area from 3/15 to 3/18. Upon arrival, we found the driveway covered in water and algae.

The door code provided did not work; therefore, each time we needed to enter, we had to buzz the host. Once inside, we found a filthy property and as evidence, took as many pictures as possible to present to Airbnb. It was so bad that my wife and I decided to stay at a Hilton, paying over $300 in the city center because of it, as the Airbnb-hosted property we were staying at was unacceptable, to put it lightly! Spider webs and cigarette ashes were in the bathroom, a sticky yellowish substance was on the kitchen drawers, items from the previous guest were left on the nightstand, dishes and a food strainer that had not been cleaned were put back in the cabinet, and an oily greasy substance was on the bedspread.

We had two bath towels, one ripped, the other with either a blood or *** stain, among other things, none of which were pictured in the host's listing. Yes, we fell into just another well-documented Airbnb trap with no way out, as the host's policy was 'Non-Refundable!' Fed up with the host's non-responsiveness and difficulty accessing the property, I contacted Airbnb customer support. Their response was, 'Contact the host!' I find this absurd as I got absolutely nowhere.

To list this property with the appearance of being 'Nice & Cozy' when it was filthy, and charge a $75 cleaning fee when it was anything but, is wrong. Therefore, I have involved the Missouri and California Attorney General's Offices!

If you ever have to stay in an AIRBNB find another alternative to one. I decided to stay in 3 different ones over the past 5 months after I sold my house because I am single with no family to stay with and have been looking for another house in the meantime in a better area then where I was living.

First AIRBNB full of bugs the first night. I mentioned something to the host, and she communicated to her daughter in Spanish. The text she sent meant for her was sent to me and when I translated it wasn't nice what she said about me. She did call an exterminator, but there were still bugs the whole time I stayed.

The window AC unit never did not cool the area where I stayed. It was miserable. I moved to another I had booked for 3 weeks. I ended up cancelling after one day.

The host were already offering me to stay permanently for $900 a month, and I wasn't looking for anything permanent. I hated the parking there. It was hot in the house and the host never asked if I needed anything. She seemed only concerned about the money that first day, so I moved on after staying a week.

Then the worst one of all actually where I am currently staying. They didn't list they had two dogs and a toddler that runs back and forth across the ceiling and bangs and beats and screams and cries day and night. The couple beats, bangs, stomps all day above me on the ceiling the same. I don't think they ever leave.

I sleep on their time if I'm lucky between midnight and about 6 am. They have stomped so much that they are not aware of the ceiling tiles above me falling apart. They have taken me for granted and no longer ask me if I need anything like toilet paper or paper towels, so I end up buying my own. The dryer was broken for a week and they took it apart before they got the part and left it unusable.

I'm fed up with this one for I have stayed at it the longest because I haven't found another one that's near this location. A safe part of town. I also hate the street parking because my car stays covered with sap, birds and dragonflies use for a toilet, neighbor blows grass all over it, and I'm afraid it might get hit in the street. I currently have a house under contract and hope and pray I can close on it in a few weeks because I am going insane and broke.

AIRBNB needs to be shut down permanently!

They stink and the hosts stink and only care how much money they get from you. You are only an ATM to them!!

Dear Airbnb Customer Support,I am writing to express my dissatisfaction with my recent rental experience in Halifax (Reservation Code HMMHMHZS4D. Location 21 Bald Eagle, Halifax NS).

Despite the property's prime location near downtown and its quiet neighborhood, I encountered several issues that severely impacted my stay.Upon arrival, I noticed that the property was neglected and did not match the pictures provided on the listing. Specifically:- The walls were damaged and filthy, in desperate need of fresh paint.- The steps and veranda leading to the front entrance were in a poor state, with a half-full bag of ice melt salt still present, which is unnecessary in June.- I had to clean all the light switches and door handles due to dirt and finger marks.- Many window coverings were either missing or broken.- The back porch, unlike the pictures, requires a good paint job.- The kitchen cabinets, shown as oak or walnut in the listing, were painted a bright royal blue color.- The kitchen table has been covered with contact paper (Mack tack) which is now peeling off.When I raised these concerns with the host, the response was dismissive and unsatisfactory: 'Thank you for your advice, because the guests will cause some damage to the house when they enjoy themselves, and because of the peak season, the orders are full, so the maintenance is not timely enough, please understand.' I find this response unacceptable.When I raised the issue again with the host, the reply was a breakdown of all the expenses incurred in running this business, i.e. taxes, water and electricity costs, etc.My request to the host for a partial refund has been denied. My reasons for a refund are that the property was not as advertised.

I paid for a well-maintained and clean home, but this is not what I received. The home listed on the Airbnb website is misleading and not as advertised. I felt very uncomfortable during my entire stay, and the fact that the house was filthy made a negative difference to my otherwise nice vacation.Upon request, I will provide you with pictures confirming that my complaint is justified.I have been a loyal Airbnb customer with several upcoming reservations, but this experience left me feeling that I paid far too much for what I received.

The misleading photos and the lack of proper maintenance and cleanliness are unacceptable.I would appreciate a partial refund to compensate for the discrepancies and inconveniences faced during my stay.Thank you for your attention to this matter. I look forward to your prompt response.Best regards,{{Redacted}}@***.com819-329-****

We found a location in Los Angeles that would be perfect for part of our family vacation. Upon arriving, we found the place to be unsafe, unsanitary, and unclean.

One of the doors to the townhome had a lock on the outside, preventing us from securing it, and there were no blinds on the bedroom door. The balcony rail was not attached and seemed like it could fall off. There was dirt, filth, and grease on the stove, food particles on table mats, hair in the drain, and grime throughout. I could not stay there for more than 15-25 minutes.

I immediately called Airbnb and submitted pictures of all these issues to verify my claims. I spent an hour on the phone in one session trying to resolve the issue, and it took them two days to offer me 'ONLY a PARTIAL REFUND.' Considering that this host misrepresented their home's condition online versus its reality and overlooked other safety measures, I feel that Airbnb did very little to remedy my situation as their guest. If I hadn't insisted on numerous customer service calls, I doubt I would have even received a partial refund. We lost time, a place to stay on our vacation, and money to a host who wrongly took a day's worth of funds from me.

The eye-opening aspect is that I have been rated as a super guest at every other Airbnb I have stayed at until now.

I feel very disappointed and taken advantage of for more than $300+, for a place I was never able to stay in due to the reasons mentioned above. Renters beware, Airbnb does very little to support you when things go wrong!

I have made several attempts to resolve an issue with a stay at a reservation. There were two issues.

One of the issues was resolved and the other has not been addressed. Each time I contact customer service the representatives get to the solved issue and see the resolution status and shut down on me without fully understanding the second issue. I have multiple responses of escalating the second issue by Airbnb staff, but I have never been contacted.

Is there a way to talk to a person capable of resolving the second issue? This concerns $1900.

I have booked 8 stays with Airbnb this year. I feel like I am a good customer.

I just want the opportunity to get someone understand what happened. If there is a disconnect on my side of the issue then there is no problem with me.

Please contact me to resolve this second issue.