Airbnb

I tried booking a rental through Airbnb but had to give up. Ridiculously technical process, i.e., 'write a note to the property manager, tell us about yourself, what is your favorite color, download a personal photo, QR code, etc.' I booked through Booking.com and it was fast, simple, and easy. Myron Peebles

I am submitting this complaint to report both a theft that occurred during my Airbnb stay and Airbnb’s complete failure to respond appropriately.

During my stay at a property listed on Airbnb, my laptop was taken under circumstances that led me to believe it was not an accident or simple loss. After reporting the incident, the situation escalated into what I experienced as intimidation, pressure, and conduct I consider to be extortion by the host. All related communication took place through Airbnb’s messaging system and is documented.

I reported this matter to Airbnb immediately and provided the available evidence. Over the past four weeks, Airbnb has not resolved the issue, has not provided a clear outcome, and has not taken meaningful action to address the host’s conduct. Communication has been inconsistent, case managers have changed, and my attempts to obtain resolution have led to repeated delays rather than answers.

My concern extends beyond the loss of my property. Airbnb has been fully aware of the seriousness of these allegations and has allowed the situation to remain unresolved while the host continues to operate on the platform. From my perspective, this reflects a failure to protect guests, enforce platform standards, and respond appropriately to reports involving alleged theft, coercive behavior, and guest safety concerns.

I am requesting a review of Airbnb’s handling of this case, including whether their response procedures, host oversight, and escalation processes were followed appropriately.

Laurie Marks

I am very disappointed in Airbnb for shutting my account down because my husband tried to set a vacation for him and me. He got an email back saying he has past drug convictions, which was once in 2017.

He has changed his whole life around, and Airbnb not only shut his reservations down but mine as well. I have never been in trouble or had a bad past with renting any place on vacation! Be judgmental some more!

One very upset family here. I will never recommend Airbnb to anyone, and in fact, I will exploit them for this degrading experience.

Its been over a month now going back and forth about my payout with Airbnb they made me change bank account to resolve the matter 3 times and still havent gotten paid. I need assistance urgently.Airbnb is not as it used to be. Hosts are being ridiculed at this staged and it seems nothing can be done to resolve payment issues.

It was an unpleasant experience to request additional cleaning and to address the damages. The treats, warnings, rudeness, and false accusations are shocking for a company of this caliber.

The top managers, Beth and Timothy, should be seriously retrained or dismissed.

In the meantime, I have frozen my website due to the repairs and the unfortunate unprofessional behavior of your company. Sincerely

It was a poor hassle to request extra cleaning and damages . The treats ,warning , rudeness and false accusations it is shocking for this kind of company .

The top manager Beth and Timothy should be really retrained or dismissed.

Well I am freezing my site due to repair and due to unfortunate unprofessional stuff of yours . Sincerely

Hi dear,

I own 50% of a house that my ex-spouse, Leila Nori, is renting out through your app at their address 821* ***b St in Langley. Am I entitled to half of the rental income?

Have you requested proof of ownership from them? What should I do in this situation?

Nothing

I dont understand why you have not paid to me the money my guests have paid to you for more than two months ago

Been trying to complete my reservation and I'm not used to this. I'm new at this, and for some reason, they said my account has expired.

I did because I keep changing and looking for places, but I didn't know I'm adding stuff to my reservation without paying. I don't know; I'm not sure what happened.

Booked a reservation 8 months ago, cancelled just prior to travelling. Know other people in the same complex and they stated the host got more money and cancelled me.

Air b and b wanted to give me a 35.00 credit towards another booking. They do not care about their customers.

Never again with air b and b.

The worst customer service on the planet. If you talk to 4 different people you'll will be told 4 different things. They do not care and they do not uphold their policies.

Trying to find a good opportunity as a reservation manager night auditor or front office manager if you have any vacancy please inform me how can I join your property I do My doing my best in your property when I joined I hope we get it any opportunity

Your call people are not understandable. Have to keep asking them to repeat themselves.

Your company most likely does not pay them enough from another country.

Thank God the people I am staying with a great hosts. It is not there problem it is yours.