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In Phucket, Thailand, me and 2 of my girlfriends had an unknown person attempt to enter our room at 3:30 am and they were only prevented from entering due to the chain lock on the door. While checking out the next morning a staff member entered the room without even...
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1.0
#1142923
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Host misleads listing - uses AirBnB policy to keep your money.
Host misleads listing - uses AirBnB policy to keep your money.
Host misleads listing - uses AirBnB policy to keep your money.
Host misleads listing - uses AirBnB policy to keep your money.
https://www.airbnb.com/rooms/11314824 https://www.airbnb.com/rooms/12128101 Eastern Market Studio: Food/Music Detroit Summary: Listing: https://www.airbnb.com/rooms/11314824 Host: Kyle || Manager: Martha - Unit images are enhanced, PhotoShopped or REALLY old - NOT...
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1.1
#1139273
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one hour before 3 families could check-in we were told place had bed bugs. one family already in florida, one family in travel, one ready to leave for florida in 1/2 hour. place only offered that we can book another airbnb. no help or compensation. we had to scramble...
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#1138367
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Airbnb - Air bnb SUCKS

Airbnb
#1144469
1.5
Details
They deleted my account and wont give me any reason as to why. I am an honest person, have never cheated my guests out of money and had good reviews. I hope they get shut down because like my title says, they SUCK!!!!$
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Airbnb - Not good at all

Airbnb
#1132915
2.1
Details
Make a reservation in Cartagena Colombia, when arrived at the place was not as advertised, request a refund to go to another place still watting for Airbnb to resolve the problem.
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Airbnb - Poor customer service

Airbnb
#1087221
The poor customer service agents and no escalation team so that the customer care agents and speak and do what ever they want.
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Airbnb - Not good

Airbnb
#1084900
The apartment that I payed for has nothing to do with what I fot It is dark,dirty,no AC..Plus the owner asked for more money,saying the price on the airbnb is not correct.I mailed them 2 days ago asking for resolution,and no answer still.
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Reserved a place, two days later we had to cancel our trip, because of the strict refund policy we only receive a portion of money. Host stated that if he could recoup costs with another booking he would refund more of our money. Well that was a lie. What angers me is...
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2.2
#1129942
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Stayed at the Studio in Old Dunsborough on Toddy Place. The owners were disgusting. Rude and arrogant. Certainly won't be staying at this accommodation again. Had their family staying in the main house with them. Way too many people on the property!!! They even popped...
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#1129084
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After a complaint by a guest Airbnb tried to call me at midnight. Since I didn't answer the phone at that time they decided not to hear me and canceled the reservation immediately. After a complaint by a guest Airbnb tried to call me at midnight. Since I didn't answer...
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2.6
I didn't like
  • Unjust decisions
#1125966
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I booked a condo for a trip and was confirmed. I received an email to send my photo, which I did, and was still cancelled a day after the confirmation. To complete my profile, I'm mandated to be on Facebook, Google accounts or linkedin, all of which I will not join. So...
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2.1
I didn't like
  • Being told a reservation is confirmed only to be retracted
#1124128
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We booked a house in Southern California 50 days in advance for 3 days. My father felt that he could not make the journey as he is elderly. So we cancelled it 2 days later. We then found out that we would only receive 50% of our money back. Apparently Tingzhi, the...
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1.0
I didn't like
  • Total disappointment for holiday rental
  • Cancellation policy
#1121222
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The Honeybee suite in olympia off Puget...FIRST OFF ITS FULL OF MOLD THE MAIN HOUSE HAS MOLD ALL ON THE OUTIDE OF IT..AND THE SUITE INSIDE MOLD ..IT NOTHING MORE THAN A70 YEAR OLD GARAGE THATS BEEN HORRIBLY REDONE.. THE HOST ARE TERRIBLE VERY UNHOSPITABLE..GO THROUGH...
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2.0
#1119086
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Contact Airbnb

Mailing Address:
Airbnb, Inc.
99 Rhode Island St Fl 2 888 Brannan St.
San Francisco, CA 94103
Phone:
(415) 800-5959
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Airbnb admitted to me the guest who gave me a poor review left an inaccurate review based on my description. There solution to harming my rating? Shrug. I’ll now be looking into competitors. There one customer service rep was judge and jury and came to the wrong...
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3.9
#1115237
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