Review about Airbnb Apartment Rental from Montevideo, Montevideo

Update added by user Oct 29, 2015

AirBNB has issued a full refund.Thanks for your help.

There are good deals that can be found on AirBNB. However, I recommend two precautions. First, book only those properties with a flexible refund policy. Second, do not book for a period greater than 28 days.

I made these two mistakes and had to fight for a refund even though the property was clearly misrepresented.In the end, AirBNB came through with a refund and I commend them for that.

Original review posted by user Oct 28, 2015

I rented a home from Joaquin Perez in La Floresta Uruguay through AirBNB.The home was completely misrepresented (compare attached photos with those in the online listing).

A rear window was missing and garbage was on the floor - it is clear that a break in had occurred. A bed matress was exposed to the elements. AirBNB answered an initial email and sent a second email - both unhelpful. They have not followed up in three datys despite a further email (with documentation photos) from me.

The host has refused to authorize a refund.BEWARE of this listing and AirBNBs customer service - absolutely brutal.

This review is a subjective opinion of a user.
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Number of Destinations
Insurance Quality
Customer service
Discounts and Special Offers
Price Affordability
Exchange, Refund and Cancellation Policy
Product or Service Quality
Additional Fees

Reason of review:
Not as described
Product or service
Airbnb Apartment Rental
Review category
Travel Agencies
review #724868 by

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