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Top Question
#66512

How can I Change my email address to: stephensolomon39@***.com.

My old email address is no longer working for me

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Answer:
by #2002278

To change your email address you should:
  • Log in your Airbnb account.
  • Click Edit next to Email address.
  • Input your new email address.
  • Click Save and confirm the password.
  • Check your new email address and click the confirmation link.

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Question:
#66134

When will the refund be issued?Air bnb suspended my account for a criminal record of from six years ago, I was told i would be refunded the full amount of my reservation. I want to know when I will be refunded, how long does it take.

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Answer:
by #2000463

According to the Airbnb help section, if your account is suspended, any upcoming pending or accepted reservations you have as either a host or guest can be canceled, and you may not be entitled to any compensation for the reservations that were canceled as a result of your suspension.
To get more information about your account as well as how to receive a refund, please contact the Airbnb customer care team via the support form at airbnb.com/help/contact_us.

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Question:
#61796

Can you take my property off the air bnb rental market plz.

I don’t want guests at the moment so take my property off the rent I market

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Answer:
by #1984184

According to the Airbnb help section, to temporarily unlist your property, you should follow these steps:
  • go to Your listings on airbnb.com and select the listing;
  • choose the listing you want to update by clicking on the listing name or clicking the three dots icon;
  • click Edit;
  • on the listing page, scroll down to Listing status and click Edit;
  • on the Listing status page, click on Change Status and choose Unlist from the dropdown menu;
  • follow the instructions on your screen to temporarily unlist your property.

You should be able to reactivate your listing at any time from the Manage Listings page.

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Question:

How can I get refund.

How can I get refund because today speech of the president of South Africa we facing second wave of Corona virus & moved to level 3 I booked @kareebloom for the 31st of December 2020 please advise if I will b able to to refunded

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Answer:
by #1976145

According to Airbnb Support, if you’re not eligible and you cancel, your refund is determined by your host’s cancellation policy, and the company will show your refund amount before you confirm the cancellation. In this case, host payouts and guest refunds are released according to the host cancellation policy you agreed to when you booked.

When a reservation is canceled, Airbnb releases any payout due to the host and any refund due to the guest according to the host’s cancellation policy. For that reason, reservations that were canceled before coverage was announced or extended will not be reconsidered.
For further assistance please contact Airbnb Customer Service at (855) 424-7262.

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Question:
#52499

i was given an email adress by airbnb Airbnb.com/help. Nope tried sending email regarding refund but doesn't go???

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Answer:
by #1927704

According to the Airbnb help section, a request to make a refund should be submitted in the Airbnb account at airbnb.com.
To get more information about the Airbnb refund policy, please contact the Airbnb customer care team via the company's social networks or via the support form on the Pissed Consumer website.

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Question:
#52449

Why does No I only have one review when I have had at least four.

Why does it say on my listing that I only have one review when I have had at least four. Where are the other reviews l got and why have they disappeared off the website and on my app under my listing ?

You can only see and read one review??? Thank you Edwina

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Answer:
by #1927705

According to the comments posted at community.withairbnb.com, once you've done a review for your guest you should then be able to see a review that they've left for you. If only one of you does a review, that review should only be visible 14 days after the visit, when the review window closes.

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Question:
#51412

I need to remove my listing from airbnb its no longer available.

I have requests to rent my property but am unable to access my account to remove it ?

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Answer:
by #1927289

According to the Airbnb help section, to permanently deactivate your listing you should follow these steps:
  • go to your listings on airbnb.com and select the listing;
  • choose the listing you want to update by clicking on the listing name or clicking the three dots icon;
  • click Edit;
  • on the listing page, scroll down to Listing status and click Edit;
  • on the Listing status page, click on Change Status and choose Deactivate from the dropdown menu;
  • follow the instructions to deactivate your listing.

If you do not have access to your Airbnb account, you can reset your password at airbnb.com/forgot_password.
If you still cannot access your account, please contact the Airbnb customer care team:
  • via the company's social networks;

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Question:
#51000

Which one is my airbnb property or verification number???I just posted my property and I have a difficulties manage it. The help center it's not enough, I need to speak with someone. I called Airbnb and they are asking for my verification number???????

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Answer:
by #1924785

According to the Airbnb help section, to get the verification number you should follow these steps:
  • go to Profile on airbnb.com;
  • next to Phone Number, click Add a phone number;
  • select your country, and the correct country code should be inserted automatically;
  • enter your area code and phone number;
  • click Verify via SMS or Verify via Call;
  • you should receive a 4-digit code via text message (SMS) or an automated phone call;
  • enter your code;
  • click Verify.

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Question:
#50642

How can i get my security deposit back?My security deposit has been hold by the Airbnb. I cannot use that money, and how can get It back?

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Answer:
by #1924786

According to the Airbnb help section, a couple of days before your stay begins, an authorization hold for the security deposit amount should be placed on your payment method. You won’t be charged, but you won’t be able to access these funds until the hold is released. As long as no property damage occurs during your stay, Airbnb should initiate a release of the hold placed on your card 14 days after your checkout, or before the next guest checks in. Your bank may take 3-12 business days to process the release of funds.

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Question:
#50276

Deactivation.

My account was removed. I wish to knnow why

0 symbols (min 100)
Answer:
by #1927290

As stated at airbnb.com, Airbnb may deactivate your account:
  • due to your response rate or acceptance rate;
  • during a review of Airbnb accounts.

To get more information about your account as well as to reactivate your account, please contact the Airbnb support via the support form at airbnb.com.

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