We booked 5 nights ($4200) at a home in NYC https://www.airbnb.com/rooms/20775593 for a vacation over 2 months in the future. Within 1 hour of booking, we realized we had made a mistake (house only had 1 restroom and we were a family of 7).
I immediately contacted the owner and Airbnb. After numerous emails and phone calls, they still kept over $1000. Robert is a bad person who does not care about anyone. Do not rent this home.
Further, Airbnb can and will do nothing to help you. Be very careful when you make a reservation as the recipient will not have any compassion or care about you.
Product or Service Mentioned: Airbnb House Rental.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $1100.
Preferred solution: Full refund.
I didn't like: Ability to help with a bad home owner.