State: Massachusetts City: Boston Clear all filters (5 of 842 reviews match)
filters
State:
City:
Product:
Show

Airbnb Customer Care Review

Well. They took money from me the tax department and now I'm told by customer service it could be months before I get my money. It's stolen money as far as I'm concerned. Next year no Airbnb the poor people at customer service are provided with limited info they won't let you talk to a supervisor. Next step. A letter from my attorney
1.0
Details
Customer service
#889085
Reply to reviews
Show

Airbnb Property Listing Review

Airbnb withheld my payment as a host - it's been 5 days - they took the guests payment but withheld it from me
1.5
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Website
#826666
Reply to reviews
Show
I'm exhausted and beat up from trying to deal with Airbnb. I've spent about 20 hours trying to get this resolved. I recently was married and was given 20+ airbnb gift certificates towards a honeymoon. Yipee! Over $4,000 towards a vacation. Sounds awesome right?...
Read more
Anonymous
Anonymous

Ha ha good thinking saying you were raped - I can't stand their service - or no service - it is ridiculous! Renting out part of your house or going to stay at a stranger's hou...

#706415
Reply to reviews
The host had made two offers. I accepted the wrong one (the more expensive one). So the host told me to cancel and accept the correct one. This was all within one hour. Then I get a huge cancellation fee that shows up on my credit card!!!! Ok I'll clear this up and...
Read more
#502805
Reply to reviews
I tried to send a question to an AirBnB host before making a reservation. The web site would not let me proceed with any question or reservation without posting a photo. I do not post photos of myself, for privacy, and the company should offer an opt-out or an option...
Read more
Anonymous
Little J

I require an online photo and offer one of myself. While you cannot see all the bad things a person might have to offer from a photo, you can, however, see if the information ...

Anonymous
Mike L.

To Anonymous from Boston. I am an airbnb host. The way it works on airbnb is the host gets to determine how much information about themselves a guest has to include on his o...

#351970
Reply to reviews

Contact Airbnb Customer Service

Mailing Address:
Airbnb, Inc.,
888 Brannan Street, 4th Floor,
San Francisco, CA 94103
United States
Phone:
(415) 800-5959
All Airbnb Contacts

Airbnb Products and Services Reviews