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3.3

Yes, I have tried to contact them! I have a "list" of reps I have talked with: Christine, Diane, Kanal, Brandon, Elijah, Matricous...they ALL say the same thing that nothing can be done except thru their Trust and Safety Department and that they will call me back (it's been three days) and they've escalated my problem to URGENT and they will call me back, over and over and over and over!!!!!

I have been with airbnb for 3 or 4 years, used them, cannot get a booking unless I can send A PERFECTLY CLEAR AND READABLE COPY OF MY DRIVER'S LICENSE and my hand shakes, all the pictures are blurry and I keep losing possible bookings because of this! There needs to be a website: airbnbSUCKS!!! I've sent feedback and now I'm finding that there are a number of websites noting airbnb's pathetic customer service. All I can do is wait, and wait, and wait.

I'm going back to VRBO! Angry Angry Angry Angry

Airbnb Pros: Places i have been able to book.

Airbnb Cons: Poor service, Fake customer service.

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