I booked housing on Airbnb from Massachusetts to stay in Santa Barbara CA between March 7 and March 13. I went to the property on March 7 and could not stay there because I had a strong allergic reaction to the cat whose litterbox was in a closet left open in the small one-story condo.
The cat had the run of the place, and it was loaded with tchotchkes and dust-catching stuff. The place was extremely small, and I immediately was aware of eyes burning and congestion building.
The owner said "tough luck," when I had to leave and refused to even consider a refund. I filed a dispute for resolution with Airbnb and never heard back from them despite repeated calls.
Product or Service Mentioned: Airbnb Room Booking.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $480.
Preferred solution: Let the company propose a solution.
I liked: Many previous rentals.
I didn't like: Never before had such an unreasonable host, Getting a problem fixed, Unreasonable host and no recourse to fix problem.