New York, New York
0 comments
Not resolved

I had a host accept my request and I was soon charged.I reached out to the host during the morning of the stay to setup timing etc and the host acted confused, stating they were not in the state and could not help.

Related: Airbnb's nonexistent customer "service"

After 3 hours of back and forth with AirBNB (difficult finding a phone number to call) I was told they had to reach out to the host. After another hour or so, I was sent an email that it was cancelled. It is now 5:15 PM day of with no place to go since 12:00. AirBNB than tried to set me up with other accommodations that I had to pay for, all of which where not parity nor could even host me.

Bottom line, the customer service is poor and the repeated failures have created s significant issue for me, ultimately ending in a high hotel bill of which required me to drive 30 mins plus to reach.

I didn't like: Poor customer service, Left homeless, Poor service, Could not contact.

Review #835237 is a subjective opinion of a user.

1.5
Staff
Exchange, Refund and Cancellation Policy
Customer service
Insurance Quality
Price Affordability
Discounts and Special Offers
Additional Fees
Website
Number of Destinations
Value for money
Product or Service Quality
PRODUCT OR SERVICE Airbnb Customer Care
Reason of Review / Monetary Loss Poor customer service / $250
Preferred solution Let the company propose a solution

Had an Experience with Airbnb?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Airbnb - Apartment not prepared for guests Airbnb "This is an ongoing story, no help from the hosts, Alex and Julie who treated our complaints as a joke, and no help from airbnb who have made it very..." Read more Airbnb House Rental Review Airbnb "I purchased accommodation through this host - https://www.airbnb.com.au/users/show/68137871?eluid=0&euid=00848bda-4b47-6356-919c-b77f10d2c099 for a property called Diandera Dirrah at 12 Outlook Drive, Apollo Bay, VIC 3233, Australia, from the 27th of December to the..." Read more Airbnb refuses to allow use of damage deposit... what's the point? Airbnb "We recently had a guest stay in our no-smoking condo that very clearly smoked on the premises. There was a dirty water bottle filled with cigarette butts sitting on the..." Read more Terrible Experience with AirBnB Airbnb "We recently booked, and got confirmation back from AirBnB about a place we were planning to stay in Dunedin, Florida. The $1,606 in fees were immediately charged to our debit..." Read more Living spaces is a fraud company Living Spaces "We purchased our furniture on 8/6/16 and purchased VIP Care for 147.00 told us seam separation would be covered - we call for our first claim in March 2017 because..." Read more Threads King - THESE BASTARDS CLAIM A 100% SATISFACTION GUARANTEE...BULL. Threads King "This company is THE WORST....run, don't walk from their website. I ordered a bra, they sent me a size A; I'm a D. It took an EXTREMELY LONG time- about..." Read more Dhgate - Seller Zoom174 - Order NO:335643019 - I never received my package :( it is more than 90 days and now I can not raise a dispute) Dhgate - Seller Zoom174 "Order NO:335643019 - I never received my package!! Now, it is more than 90 days and now I can not raise a dispute) and I tried to contact the seller..." Read more Amtrak - Horrible customer service and dangerous employee behavior Amtrak "In an attempt to go on what started as a simple family trip from Chicago to St Louis round trip , I was treated horribly and had a nightmare of..." Read more