Host Cancelled Day of, AirBNB Set Me Up with Additional Failures

I had a host accept my request and I was soon charged.I reached out to the host during the morning of the stay to setup timing etc and the host acted confused, stating they were not in the state and could not help.

After 3 hours of back and forth with AirBNB (difficult finding a phone number to call) I was told they had to reach out to the host. After another hour or so, I was sent an email that it was cancelled. It is now 5:15 PM day of with no place to go since 12:00. AirBNB than tried to set me up with other accommodations that I had to pay for, all of which where not parity nor could even host me.

Bottom line, the customer service is poor and the repeated failures have created s significant issue for me, ultimately ending in a high hotel bill of which required me to drive 30 mins plus to reach.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Price Affordability
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Value for money
Additional Fees
Product or Service Quality
Insurance Quality
Customer service
Number of Destinations

  • What I liked
      No items
  • What I disliked
    • Poor customer service
    • Left homeless
    • Poor service
    • Could not contact

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Review category
Travel Agencies
review #835237

Author wants to be contacted by the company. Learn more

Had an experience with Airbnb? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Airbnb. However, many companies do monitor reviews on our site.

You were reading a complaint about Airbnb.
Filing a new complaint about