I have 3 properties that generate over 96k annually. I manage all 3 using VRBO/Homeaway, TA, booking.com and Airbnb.
I just canceled my account with Airbnb. As a vacation home owner that has been around I can tell you Airbnb is a joke. I challenge to to find a customer service number, email, or chat on the airbnb website.
HA! You can't! You have to dig on the web to find a care number.
If you can't support your hosts, please do us a favor and shut down!
Airbnb as a company also runs verification checks on hosts via 3rd party company called First Advantage. If this joke of a 3rd party verifier can not a . host, they automatically shut down the host site with no warning.
Product or Service Mentioned: Airbnb Customer Care.
Reason of review: Poor customer service.
I didn't like: Unprofessional practices, Airbnb services, Illegal activity, Customer service attitude.