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1.4

Saw pics on airbnb for Hassan's (house) in Camden. Arrived there, and it was in a dreadful area.

Hasan and his friend ran to meeet us, with wet towels. Walked into the house, and it was DISGUSTING. Totally fase advertising. The bed linen was SOAKING wet, the two bedrooms were revolting, the supposed 'VERANDAH' was the roof top.

No sitting area, just a horrible kitchen. When I asked where the television was, as advertised, I was told there was not one. When I queried the wet bed linen, Hasan, told me that if I was not going to stay, "THEN GET OUT OF MY HOUSE!", which we did. When I asked for a refund, I was told to contact airbnb.

Do not deal with a lady called JOANA at Airbnb, as she does not have a clue what to do. Hasan was a theatening, horrible man, and I felt totally threatenend and unsafe. He is right next door to a take away, on a dirty street, and while we were waiting for a taxi, his friends from the take away, were hanging around us. It was THE most frightening and dreadful experience.

I think airbnb should be exposed, as it is a money grabbing, clearly unlawful company.

I will never use the again. Hasan, you are a liar, and I hope somebody who has some kind of Justice asssociations, reports you.

Reason of review: poor customer service, and not as described.

Monetary Loss: $750.

Preferred solution: Full refund.

Airbnb Cons: Completely inept customer service, Completely inept customer service and false advertising, Whole experience.

Location: London, England

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