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Airbnb - Air BNB sucks
Airbnb - Air BNB sucks
Airbnb - Air BNB sucks
Airbnb - Air BNB sucks
Airbnb - Air BNB sucks
Airbnb - Air BNB sucks
I booked a place in Miami that listed free breakfast, beer, oceanview, and 3 bedroom. When I arrived there was a half empty case of eggs, milk, cookies, etc. There was 2 boxes of beer and liquor bottles with less than shot in the freezer. The linens were wet in the...
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Anonymous
Donnie Miller

Agreed. Airbnb and especially Airbnb customer service sucks.

1.0
#1102558
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Airbnb - I didn’t receive the payouts from the upcoming reservations.  It’s ILLEGAL!!!
Let’s start it all over because I think Airbnb don’t have any idea about the absurdness of what’s happening. Airbnb said that: “Airbnb really appreciates what I’ve been doing to our guests as one of our most valued Superhosts”. Let’s see if these are just empty words...
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1.0
I liked
  • But turned out to be an absolute nightmare
I didn't like
  • Lack of liabiity
#940486
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AirBnB Non Payment

AirBnB Non Payment I had a guest for 2 days and Airbnb did not pay, they claim Airbnb's host payment did not materialize and now they have been "looking" at the issue, for a week, a case manager "Brad" is supposedly solving the problem with no results and no feedback on what is exactly going on. Called today and the person I spoke to threatened to hang up on me I was not satisfied with her answer, again, "someone is already looking into this case" and has no idea about status. I asked and told her that I wish to speak to her supervisor, answer "there is no supervisor" Bottom line: I told the people I spoke with that this issue is not my problem. They approved the host, their fees are collected lightingly fast and the mind boggling avalanche of data flow to your email, SMS, Airbnb App, as well as any other contact they have registered on you. Works with terrifying efficiency. I am not the one to go after my non-paying host, this is an issue that definitely it’s up to Airbnb (subliminally suggesting for me to contact Host for payment) thus definitely not for me to solve HB
2.8
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Website
I liked
  • Apartments we used through airbnb
  • Variety of accommodation
I didn't like
  • How they handle consumer confidence
  • Lack of notification of a problem
#949918
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Airbnb - Tiny Orlando room advertised for 5, no refund given and really horrible service
Airbnb - Tiny Orlando room advertised for 5, no refund given and really horrible service
We are not satisfied with the 200 USD coupon offered by your firm for the following reasons - 1) We had remitted 480 USD while booking this private room with the total trust that when we convey and book for 4 adults, the room shall be sufficient to accommodate 5 adults...
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Anonymous
Anonymous

hahah you cant pray when dogs do?? really, if you seen a picture of the room, even without the air beds, you should have been able to figure out that the room was going to be...

2.0
I didn't like
  • Nobody cares
#856995
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Airbnb - House Rental Review from Hollywood, Florida

I looked over the listing for Stevens Point wisconsin. Because I was traveling a lone I wanted to stay with a couple for safety reasons. The picture showed a man and woman. When I got there there was 2 men that stayed there. The bathroom was clearly dirty. I took pictures. I have an anxiety disorder and was not able to stay thete. I call Airbnb. They said the could try to switch to another. I would have to pay and be reimbursed in 10-15 days. I was told they would give me 100.00 for a hotel. I would have to pay and again I would be reimbursed in 10-15 days. The third option was to sleep at McDonalds or the salvation army. I was thousands of miles away from home. I had to stay for a week . They were leaving me stranded. I had no money to stay any where else. I had to find help from a friend. They left me stranded.
#909590
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I recently had my first and last experience with Airbnb. I had flown into New York after a long flight from Spain with my husband and was looking forward to meeting my daughters for their birthdays. When we arrived at the apt it was situated next to a *** video...
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#857098
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if you are thinking of opening up your home to a group for two or three days for a few bucks....think twice or three times. Here is my experience. I did have several one week rentals that were very good people and they respected my home. I had one that damaged...
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I didn't like
  • How they handle consumer confidence
#856725
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I finally finished setting up my HOST settings for my property, uploaded pictures, etc. The next day I try to login to finish my Host settings, my account was locked. This was 6 weeks ago, I have been calling 3 times a week and each time the rep says they will report...
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I didn't like
  • Customer service attitude
#872751
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There is no quality control. Our rented house was full of ants, and the host did not correct it. When I reported this to Airbnb, my complaint was "lost" in their system, the contact email did not work, and then they accused me of canceling the complaint. They...
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#843136
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Contact Airbnb Customer Service

Mailing Address:
Airbnb, Inc.,
888 Brannan Street, 4th Floor,
San Francisco, CA 94103
United States
Phone:
(415) 800-5959
All Airbnb Contacts

Airbnb Products and Services Reviews

Aventura, Florida 33180 To AirBNB We are the owners of Property located at 3610 Yacht Club Dr Apt 615 Aventura,Fl 33180. (Porstview at the Waterways) Our tenants Mrs Adriana Schoonover and husband are illegally renting a shared room and/or whole apartment without our...
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Anonymous
Anonymous

This is the husband and the alleged activity was done without my knowledge nor consent. I had previously moved out pending divorce long before any activities had supposedly t...

#781127
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