Not resolved
Customer service

Update by user Jun 22, 2017

IF Airbnb had taken this site down when I asked I would not be in a volatile situation with my ex. I now have to have the police escort me to the home because my ex refuses to cancel the reservation he has booked for this weekend and there will be people in the house using my things when I go there to move out. It's ridiculous.

Original review posted by user Jun 21, 2017

My ex husband and I were going through a divorce and during that time he was renting our vacation home on AIRBNB. I notified them to let them know that they should remove the listing asap since my belongings were still in the house and strangers were using my things without my permission.

I even sent them a copy of the divorce papers proving that the items in the home were in dispute and they did absolutely NOTHING!!

It did not matter to them that I was part owner in the home or that my privacy was being violated. I think their lack of concern was down right disgusting!

Product or Service Mentioned: Airbnb House Rental.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Company wrote 0 private or public responses to the review from Jun 21, 2017.
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