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Exchange, Refund and Cancellation Policy

In Phucket, Thailand, me and 2 of my girlfriends had an unknown person attempt to enter our room at 3:30 am and they were only prevented from entering due to the chain lock on the door. While checking out the next morning a staff member entered the room without even knocking at 8 am when check out wasn't even until 11.

Additionally the room was dusty and we spotted a roach. AirBNB refuses to refund my money because we have no documentation. Yet by their own word the host never even responded to deny the claim at all.

I will never trust them again especially if they are not at all concerned with the customers safety. The same listing is still posted for others to be taken advantage of.

Product or Service Mentioned: Airbnb Room Booking.

Reason of review: Bad quality.

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expecting 5 Star top notch accomodations in a third-world country

I say lower your expectations


will you use Airbnb again in the future?

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