I have used airbnb a total of 5 times in the past and everything was smooth. However, during my most recent booking, I had the option to instant book a house in Boston, MA, which I did and provided my payment information for reservation.
At first, i receive an email confirmation from airbnb stating to view my itinerary. A few minutes later, I receive another email saying that my reservation has been cancelled and my account has been disabled without providing me any reason as to why that happened. Upon emailing airbnb, I was told that I must submit full address, bank statements and other personal information which I didn't feel comfortable as they should already have all my information because I have booked previous with the same payment information. To make matters worse, they do not even have a number listed for airbnb to contact for issues to resolve.
I had to google a number which put me on hold for 30 minutes before finally answering and telling me that they are unable to help me and that another department will be calling me back at a later time but do not when but will try to make it a priority. It has been more than 6 hours and I still received no call back from them.
I WILL NO LONGER USE AIRBNB. I am shifting my business to Home Away and I hope that they provide me with better customer service than AIRBNB.
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $700. palaali81 is overall dissatisfied with Airbnb. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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