Airbnb Phone Numbers and Emails

Toll-Free Number:

  • (855) 424-7262
    USA

Airbnb Payments/ Payment Services:

  • (855) 424-7262
    USA
  • +86 400 889 7054
    China
  • +3 522 6251
    Luxembourg

Customer Service:

  • (415) 800-5959
    USA
  • +54 115 352 7888
    Argentina
  • +6 128 520 3333
    Australia
  • +4 372 088 3800
    Austria
  • +55 213 958 5800
    Brazil
  • +5 622 938 0777
    Chile
  • +86 105 904 5310
    China
  • +86 400 890 0309
    China (shared-cost)
  • +458 988 2000
    Denmark
  • +3 318 488 4000
    France
  • +49 303 080 8380
    Germany
  • +30 211 198 9888
    Greece
  • +8 525 808 8888
    Hong Kong
  • +3 531 697 1831
    Ireland
  • +9 723 939 9977
    Israel
  • +39 069 936 6533
    Italy
  • +81 800 100 1008
    Japan
  • +8 134 580 0999
    Japan
  • +52 554 170 4333
    Mexico
  • +3 120 522 2333
    Netherlands
  • +644 488 0888
    New Zealand
  • +472 161 1688
    Norway
  • +511 708 9777
    Peru
  • +4 822 307 2000
    Poland
  • +35 130 880 3888
    Portugal
  • +1 787 919 0880
    Puerto Rico
  • +7 800 301 7104
    Russia
  • +7 495 465 8090
    Russia
  • +8 226 022 2499
    South Korea
  • +8 280 822 0230
    South Korea
  • +3 491 123 4567
    Spain
  • +4 684 468 1234
    Sweden
  • +4 143 508 4900
    Switzerland
  • +44 203 318 1111
    United Kingdom

Airbnb Emails:

Emergency Requests
General Info
Investors/ Franchising
Jobs/ Career
Legal
Copyright Infringement Inquiries, DPO Inquires, Payment Services Inquiries UK, TOS Questions
Media
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Airbnb Contact Information

Airbnb Website:

Airbnb Online Chat:

Corporate Office Address:

Airbnb, Inc.
888 Brannan Street
San Francisco, California 94103
United States
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Airbnb Rating Based on 767 Reviews

Rating details

1.6
more details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of Airbnb Customer Service Calls

3.3K TOTAL
CALLS
07:01 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Airbnb Customer Service?

Refund Question:

  • “Refund issued to ccards that have changed numbers”
  • “Refund”
  • “Refund issue my refund has been reversed I never got to stay at the establishment because the owners didn't confirm the booking until 5min before check in time”

Activation/ Cancellation Question:

  • “Covid19 cancelations”
  • “Cancellation due to covid-19 and am on oxygen”
  • “Cancellation”

Request for Information Question:

  • “Host has not confirmed booking reservationn for the next day”
  • “Questions about my Airbnb”
  • “How do I add guest?”

Payments and Charges Question:

  • “Guest wants 3 -4 payments from July 1 to September 6.”
  • “Wrong deposit debited”
  • “Payment canceled”

Account Question:

  • “Cant login”
  • “Not able to login”
  • “Account”

Product/ Service Question:

  • “People were able to book at a time we had blocked out”
  • “Want list of insurance companies to cover Airbnb”
  • “I am trying to book a stay”

Staff Question:

  • “Service fee refund due to Covid”
  • “Customer host service”
  • “Room not clean, host not responding and being rude and abusive”

Return/ Replace Question:

  • “Money return”
  • “Change booking”
  • “Trying to change a three month reservation. Need someone to contact me ASAP”

Shipping and Delivery Question:

  • “Have not got a confirmation on the Condo re-reserved but they did remove money from my account”
  • “Paid advance £2600. But didn't get any confirmation”
  • “I have not received deposit”

Cards Question:

  • “Delete default credit card”
  • “Trying to use Airbnb gift cards for payment, but unable to verify amount on cards.”
  • “Some one trying to book with my debt card”

Website/ Application Question:

  • “I want to book for today but the site booked it for tomorrow”
  • “My property not open till now in this site”
  • “A host is using your site to get ppl to rent his house. I would like to report him.”

Employment Question:

  • “I wanna pay off my Airbnb and ask why they tried to refund me my first payment my bank stated to a card no longer good got a new card”
  • “Need some info for rights of a guest in Spain if the guest looses hus job”
  • “W2”

Other Question:

  • “Query regarding uae”
  • “House rental”
  • “Reservations problem”

About

Airbnb Terms of Service
Please read these Terms of Service ("Terms") carefully as they contain important information about The User's legal rights, remedies and obligations. By accessing or using the Airbnb Platform, The Client agree to comply with and be bound by these Terms. If The Customer's country of residence is the United States, this provision applies to all disputes with Airbnb. If The User's country of residence is outside of the United States, this provision applies to any action The Customer bring against Airbnb in the United States. It affects how disputes with Airbnb are resolved. By accepting these Terms, The Client of Airbnb agree to be bound by this arbitration clause and class action waiver. Please read it carefully. If The Client's country of residence or establishment is China, The User are contracting with Airbnb Internet (Beijing) Co., Ltd. ("Airbnb China") except where The Client book a Host Service (as defined below) or when The User of company services create a Listing located outside of China, in which case The Customer are contracting with Airbnb Ireland for that transaction.
To read more: https://www.airbnb.com/terms
Airbnb Privacy Policy
The User's trust is important to Airbnb and Airbnb is committed to protecting the privacy and security of The Customer's personal information. The information that's shared with Website helps The Company to provide a great experience with Airbnb. www.airbnb.com have a dedicated privacy team that's committed to protecting all the personal information Website collect and help ensure that personal information is handled properly worldwide. This Privacy Policy describes how The Company collect, use, process, and disclose The User's personal information, in conjunction with The Client's access to and use of the Airbnb Platform and the Payment Services. This privacy policy describes Airbnb's' privacy practices for all websites, platforms and services that link to it. Please read the privacy policy on the applicable site. When this policy mentions "Airbnb," The Company" www.airbnb.com" or Airbnb's'" it refers to the Airbnb company that is responsible for The Client's information under this Privacy Policy (the "Data Controller").
To read more: https://www.airbnb.com/terms/privacy_policy
Top Airbnb Services

Apartment Rental, Customer Care, House Rental

Top Airbnb Products

Account, Website, Mobile Application

Airbnb Pros and Cons

Pros: Variety of homes and prices, Option of staying in a house, Variety of homes, Whole concept, Search filters

Cons: Poor customer service, Customer service and attitude, Airbnb nonexistant customer service, Disinformation, Customer trust and safety issues no customer protection exists

Related Companies

HotelTonight, Airbnb UK, Luxury Retreats, Urbandoor, Aibiying

Summary

AirBnB was founded in August of 2008. The company is based in San Francisco, California. Airbnb is a kind of community marketplace which was created for listing, discovering, and booking unique accommodations around the world online or from a mobile phone. Whether one needs an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences they are looking for. AirBnB offers options at any price point, in more than 33,000 cities and 192 countries. Airbnb is an opportunity for people to monetize their extra space as well as to showcase it to an audience of millions.

Airbnb reviews and complaints

Airbnb is ranked 46 out of 399 in Travel category

Area Served

Canada, USA, Australia, Europe, Other, UK, Worldwide, Asia

Payment Methods

VISAAmerican ExpressPayPalMasterCard

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