Airbnb Phone Numbers and Emails

Toll-Free Number:

  • (844) 234-2500
    United States
Send Message

Customer Service:

  • (855) 424-7262
    Sweden
  • (415) 800-5959
    United States
  • +6 128 520 3333
    Australia
  • +3 531 697 1831
    Ireland
  • +644 488 0888
    New Zealand
  • +44 203 318 1111
    United Kingdom

Airbnb Emails:

Customer Service
Android App, IT Security Representative
Investors/ Franchising
Jobs/ Career
Reasonable Accommodation
Legal
DMCA Inquiries, TOS Questions
Media
Opt-out of Marketing Emails, Press Inquiries
report.phishing@airbnb.com
Report Fake Emails
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Airbnb Customer Service?

Most Popular Number:

(844) 234-2500
United States
Total calls: 47 Issues resolved: 3 Last call: Mar 19, 2024

What Is Airbnb Customer Service Number?

The fastest way to fix your customer service issues is to get a rep on the phone. Unfortunately, the Airbnb contacts page doesn’t provide a dedicated customer service phone number. However, you may get one by asking the Airbnb customer service team on Facebook.

The Airbnb customer service number for the USA is +1-415-800-5959. Feel free to let them know about your concern, so they can help accordingly. Please note, that your call will go more smoothly if you get ready before picking up the phone. Be clear and concise. Prepare your account details and other relevant information that may require.

How Do I Contact Airbnb Customer Service Directly?

In addition to calling the Airbnb phone number, you may consider a text chat. It could be more effective than a phone call. You don’t need to hang up waiting for an answer from the Airbnb support rep. The company doesn’t offer the live chat popping up on their website. But, you can always chat with the customer service on social media.

Airbnb has accounts on Facebook and Twitter. With text chat, you may gather your thoughts and describe your issue clearly. The Airbnb customer service chats on Facebook and Twitter reveal that the company provides rapid responses to users’ inquiries.

How Do I Get Airbnb Support Through the Website?

To access help through the Airbnb website, you should log in to your account with your email address, Google, or Facebook account. From the list of account-specific issues, choose one that best relates to your problem. If it isn’t in the list, select the Something else option. You will be provided with three options to contact the Airbnb customer support team: a phone call, an email inquiry, and a text chat. Click one to get further assistance.

Please note that you can look through the Airbnb self-help section to see if there is an easy answer. There is also a wide range of FAQs on the Airbnb Contact Us page that can be helpful.

PissedConsumer Club

Contact Information

Airbnb Website:

Airbnb Help Center:

Corporate Office Address:

Airbnb, Inc.
888 Brannan St.
San Francisco, California 94103
United States

Airbnb Customer Service Reviews

1.4 / 5
Bad
Jane G Sbi
Complain

Sarahs Way in Coos Bay has been removed unfairly and with terrible customer service. No understanding of the circumstances on Sarahs side.

No release of tax information for filing. What kind of business are you?

Read full review
Guest-5632680
No dressers for clothing limited silverwar & dishes like for 3 people, stained mattress, no ice cube tray or maker, no drying dishcloths. No dish rack, no bowls, no can opener, no spatulas, + more
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Who rents a place with all the items missing above stained mattress no kitchen equipped to do anything had to eat salad out of a pot that was all scratched up Place was terrible, but never recommend this to anybody Nor would I recommend Airbnb terrible customer service, cannot get a human on phone all emails bounced back

Read full review
Guest-5526754
I need help booking my Airbnb in the Dominican republic
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Very very terrible. I would love to sue your company.

I dont wanna talk about this anymore. I just done with this Airbnb.

You dont want to compensate me everything that happened to me was not my fault it was the company files do you understand me my bank told me theres no hold on my car. My car is released put out for *** for deduction David fuse define of the issue I stayed on the phone last night for five hours from 12 PM to 12 AM to 4:30 AM in the morning or 5 AM maybe thats on hide off so do a customer like that

Read full review
Zeida P Mpg
Host issue

I am a superhost at airbnb for 10 years. I have contacted airbnb to resolve an issue with a customer who left my house unsatisfied and airbnb to this date has not resolved it.

I have been waiting for two weeks now.

Yesterday I spoke to a rep who promised to resolve it in an hour and 24 hours later I have still not heard back from them. Totally not acceptable !!

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How Good is Airbnb's Customer Service?

Kenya Nxh
Kenya Nxh
Feels Disappointed | Mar 08, 2024

Have not compensated for the food that went bad because the owners didn't pay the power bill

Read full quote
Aspynn Gdx
Aspynn Gdx
Feels Disappointed | Mar 07, 2024

Could not access my account. It is tied to old fb that could not be accessed. Going to Vrbo and CozyCozy

Read full quote
Rithika Hdf
Rithika Hdf
Feels Neutral | Mar 04, 2024

Off shore ignorance and lack of understanding of Airbnb policy.

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Claritza Xja
Claritza Xja
Feels Satisfied | Feb 20, 2024

I've always liked using Airbnb to rent places. They're professional and reliable.

Read full quote
Jalal Bmp
Jalal Bmp
Feels Satisfied | Feb 18, 2024

Although I was bounced around from Airbnb customer service in California, Washington, Australia and Belgium we finally got back to CA

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Arline Z
Arline Z
Feels Disappointed | Feb 17, 2024

I received half my money back and wanted a full refund.

Read full quote

Summary of Airbnb Customer Service Calls

11.8K TOTAL
CALLS
09:52 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Airbnb?

Account Question:

  • “Account blocked”
  • “Account/ payment”
  • “Account deleted by airbnb”

Request for Information Question:

  • “Need to speak To representative”
  • “Assistance”
  • “I am A Host and I have a question”

Activation/ Cancellation Question:

  • “Reservations canceled”
  • “Want to cancel payments to ebay order”
  • “Host wants to cancel reservation”

Refund Question:

  • “Refund”
  • “Refund simce12/19/2023”
  • “Refund status”

Payments and Charges Question:

  • “Payment information”
  • “Change of debit card as no payment received”
  • “Fraudulent activity”

Product/ Service Question:

  • “No hot water no wife no towels no blankets I can't even shower it's broken”
  • “Damaged property”
  • “Cannot access emails via my inbox”

Return/ Replace Question:

  • “Host cannot change date”
  • “Need to change my email”
  • “Wrong reservation for today”

Staff Question:

  • “Service blocked”
  • “Customer service mobility”
  • “Own my cleaning service looking for work”

Cards Question:

  • “Problem with gift card”
  • “Card not verified”
  • “ABNB not accepting my card”

Shipping and Delivery Question:

  • “Not get the book confirmation”
  • “Did not receive new payout for 22-26”
  • “Lost item”

Website/ Application Question:

  • “Listings not appearing on website”
  • “Cant txt at all at airbnb site”
  • “I have an issue with my website”

Employment Question:

  • “I need a copy of my 1099 for taxes 2023”
  • “Interested in becoming a host”
  • “Job Related matter , I Interested This Job”

Other Question:

  • “Bloquearon mi cuenta”
  • “Lost address”
  • “My property cannot published on airbnb”

About

Related Companies

Airbnb UK, HotelTonight, Urbandoor, Luxury Retreats, Aibiying

Summary

AirBnB was founded in August of 2008. The company is based in San Francisco, California. Airbnb is a kind of community marketplace which was created for listing, discovering, and booking unique accommodations around the world online or from a mobile phone. Whether one needs an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences they are looking for. AirBnB offers options at any price point, in more than 33,000 cities and 192 countries. Airbnb is an opportunity for people to monetize their extra space as well as to showcase it to an audience of millions.

Airbnb reviews and complaints

Airbnb is ranked 92 out of 874 in Travel category

Area Served

Canada, USA, Australia, Europe, Other, UK, Worldwide, Asia

Payment Methods

VISAAmerican ExpressPayPalMasterCardDiscover

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