Contact Information

You can contact the customer service representative of Airbnb calling Airbnb's helpline phone numbers.

Toll-Free Number:

  • (855) 424-7262 USA

Airbnb Payments/ Payment Services:

  • (855) 424-7262 USA
  • +86 400 889 7054 China
  • +3 522 6251 Luxembourg

Customer Service:

  • (415) 800-5959 USA
  • +54 115 352 7888 Argentina
  • +6 128 520 3333 Australia
  • +4 372 088 3800 Austria
  • +55 213 958 5800 Brazil
  • +5 622 938 0777 Chile
  • +86 105 904 5310 China
  • +86 400 890 0309 China (shared-cost)
  • +458 988 2000 Denmark
  • +3 318 488 4000 France
  • +49 303 080 8380 Germany
  • +30 211 198 9888 Greece
  • +8 525 808 8888 Hong Kong
  • +3 531 697 1831 Ireland
  • +9 723 939 9977 Israel
  • +39 069 936 6533 Italy
  • +81 800 100 1008 Japan
  • +8 134 580 0999 Japan
  • +52 554 170 4333 Mexico
  • +3 120 522 2333 Netherlands
  • +644 488 0888 New Zealand
  • +472 161 1688 Norway
  • +511 708 9777 Peru
  • +4 822 307 2000 Poland
  • +35 130 880 3888 Portugal
  • +1 787 919 0880 Puerto Rico
  • +7 800 301 7104 Russia
  • +7 495 465 8090 Russia
  • +8 226 022 2499 South Korea
  • +8 280 822 0230 South Korea
  • +3 491 123 4567 Spain
  • +4 684 468 1234 Sweden
  • +4 143 508 4900 Switzerland
  • +44 203 318 1111 United Kingdom
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Currently you can call only US numbers.

Airbnb Website:

Airbnb Online Chat:

Airbnb Emails:

  • Emergency Requests
  • General Info
  • Legal Copyright Infringement Inquiries
  • Legal DPO Inquires
  • Legal Payment Services Inquiries UK
  • Legal TOS Questions
  • Media Opt-out
  • Report Fake Emails

Corporate Office Address:

Airbnb, Inc.
888 Brannan Street
San Francisco, California 94103
United States

Help in Social Networks:

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Airbnb Rating Based on 711 Reviews

Rating details

1.6
more details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of Airbnb Customer Service Calls

2.2K TOTAL
CALLS
07:41 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Airbnb Customer Service?

Refund Question:

  • “Refund urgent”
  • “Guest refund”
  • “I need a full refund for my booking cancellation”

Activation/ Cancellation Question:

  • “Unit sold - have to cancel some bookings asap”
  • “A wrong cancellation”
  • “Cancellation fee refund”

Request for Information Question:

  • “J'ai fait 1 payement et j'arrive pas a voir le code de confirmation” , Review # 2301274
  • “Super host question”
  • “Ask how to change a reservation”

Payments and Charges Question:

  • “Payment methods”
  • “Payment issue”
  • “Disputing charges”

Account Question:

  • “Log in”
  • “I cannot access my account”
  • “Remove blocked dates off my calendar”

Product/ Service Question:

  • “Can't make a reservation ...phone # problems”
  • “I am a host and i need to update my email addrrss.my phone crashed and i can't retrieve my old email”
  • “Proof of insurance for hosting”

Staff Question:

  • “Customer host service”
  • “Inquiring if you can recommend a service agency that can facilitate all the permits & license requirements to list my home with airbnb”
  • “Costumer services”

Shipping and Delivery Question:

  • “I have not received my payment” , Review # 2236908
  • “I have not received my refund”
  • “I have not received my payment still after two months”

Return/ Replace Question:

  • “Change booking”
  • “Changing dates”
  • “Wrong reservation for today”

Cards Question:

  • “Someone used my credit card online from airbnb .pls i need refund”
  • “Declined card” , Review # 2290364
  • “Trying to add a new card”

Website/ Application Question:

  • “Site is down”
  • “Website sucks”
  • “Fault on site”

Employment Question:

  • “An amount has been debited from my card to AIRBNB without my knowledge”
  • “Need some info for rights of a guest in Spain if the guest looses hus job”
  • “W2”

Other Question:

  • “Complent” , Review # 2301839
  • “Viewing of two properties”
  • “Problem with the rental house”

About

Airbnb Terms of Service
Please read these Terms of Service ("Terms") carefully as they contain important information about The User's legal rights, remedies and obligations. By accessing or using the Airbnb Platform, The Client agree to comply with and be bound by these Terms. If The Customer's country of residence is the United States, this provision applies to all disputes with Airbnb. If The User's country of residence is outside of the United States, this provision applies to any action The Customer bring against Airbnb in the United States. It affects how disputes with Airbnb are resolved. By accepting these Terms, The Client of Airbnb agree to be bound by this arbitration clause and class action waiver. Please read it carefully. If The Client's country of residence or establishment is China, The User are contracting with Airbnb Internet (Beijing) Co., Ltd. ("Airbnb China") except where The Client book a Host Service (as defined below) or when The User of company services create a Listing located outside of China, in which case The Customer are contracting with Airbnb Ireland for that transaction.
To read more: https://www.airbnb.com/terms
Airbnb Privacy Policy
The User's trust is important to Airbnb and Airbnb is committed to protecting the privacy and security of The Customer's personal information. The information that's shared with Website helps The Company to provide a great experience with Airbnb. www.airbnb.com have a dedicated privacy team that's committed to protecting all the personal information Website collect and help ensure that personal information is handled properly worldwide. This Privacy Policy describes how The Company collect, use, process, and disclose The User's personal information, in conjunction with The Client's access to and use of the Airbnb Platform and the Payment Services. This privacy policy describes Airbnb's' privacy practices for all websites, platforms and services that link to it. Please read the privacy policy on the applicable site. When this policy mentions "Airbnb," The Company" www.airbnb.com" or Airbnb's'" it refers to the Airbnb company that is responsible for The Client's information under this Privacy Policy (the "Data Controller").
To read more: https://www.airbnb.com/terms/privacy_policy
Top Airbnb Services

Apartment Rental, Customer Care, House Rental

Top Airbnb Products

Account, Website, Mobile Application

Airbnb Pros and Cons

Pros: Variety of homes and prices, Variety of homes, Option of staying in a house, Nada, Whole concept

Cons: Poor customer service, Customer service attitude, Airbnb nonexistant customer service, Disinformation, Customer trust and safety issues no customer protection exists

Related Companies

HotelTonight, Airbnb UK, Luxury Retreats, Urbandoor, Aibiying

Summary

AirBnB was founded in August of 2008. The company is based in San Francisco, California. Airbnb is a kind of community marketplace which was created for listing, discovering, and booking unique accommodations around the world online or from a mobile phone. Whether one needs an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences they are looking for. AirBnB offers options at any price point, in more than 33,000 cities and 192 countries. Airbnb is an opportunity for people to monetize their extra space as well as to showcase it to an audience of millions.

Airbnb reviews and complaints

Airbnb is ranked 44 out of 320 in Travel category

Area Served

Canada, USA, Australia, Europe, Other, UK, Worldwide

Payment Methods

VISAAmerican ExpressPayPalMasterCard

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