Airbnb Phone Numbers and Emails

Toll-Free Number:

  • (855) 424-7262

Customer Service:

  • (415) 800-5959
  • +54 115 352 7888
  • +6 128 520 3333
  • +4 372 088 3800
  • +55 213 958 5800
  • +5 622 938 0777
  • +86 105 904 5310
  • +86 400 890 0309
    China (shared-cost)
  • +458 988 2000
  • +3 318 488 4000
  • +49 303 080 8380
  • +30 211 198 9888
  • +8 525 808 8888
    Hong Kong
  • +3 531 697 1831
  • +9 723 939 9977
  • +39 069 936 6533
  • +81 800 100 1008
  • +8 134 580 0999
  • +52 554 170 4333
  • +3 120 522 2333
  • +644 488 0888
    New Zealand
  • +472 161 1688
  • +511 708 9777
  • +4 822 307 2000
  • +35 130 880 3888
  • +1 787 919 0880
    Puerto Rico
  • +7 800 301 7104
  • +7 495 465 8090
  • +8 226 022 2499
    South Korea
  • +8 280 822 0230
    South Korea
  • +3 491 123 4567
  • +4 684 468 1234
  • +4 143 508 4900
  • +44 203 318 1111
    United Kingdom

Airbnb Payments/ Payment Services:

  • +86 400 889 7054
  • +3 522 6251

Airbnb Emails:

Emergency Requests
General Info
Investors/ Franchising
Jobs/ Career
Copyright Infringement Inquiries, DPO Inquires, Payment Services Inquiries UK, TOS Questions
Report Fake Emails
More phone numbers and emails Less phone numbers and emails

Airbnb Contact Information

Airbnb Website:

Airbnb Help Center:

Corporate Office Address:

Airbnb, Inc.
888 Brannan Street
San Francisco, California 94103
United States
Edit Business Info

Airbnb Rating Based on 896 Reviews

Rating details

more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of Airbnb Customer Service Calls

07:58 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Airbnb Customer Service?

Activation/ Cancellation Question:

  • “Cancel booking”
  • “Deactivate my acct”
  • “To uncancel reservation at Hydra”

Refund Question:

  • “Refund”
  • “Full refund due to natural disaster”
  • “Refund urgent”

Account Question:

  • “I lost my phone and my account is closed I need help”
  • “My account has been locked”
  • “Cannot login”

Request for Information Question:

  • “Request toreview my account”
  • “Unable to confirm my account”
  • “Review question”

Payments and Charges Question:

  • “Payment issue”
  • “Payment”
  • “Need to change the payment method”

Product/ Service Question:

  • “Booking issue”
  • “Didn't order Airbnb”
  • “I am trying to book a stay”

Staff Question:

  • “Customer service”
  • “I am wanting to provide my cleaning services”
  • “Mi s notificaciones de para alquilar mi anuncio está desactivado. Y quiero activarloYour customer service”

Return/ Replace Question:

  • “Change booking”
  • “Changing ownership of apartment”
  • “Money return”

Shipping and Delivery Question:

  • “I have not received my payment”
  • “I have not received my payout”
  • “I arrived at the rental. And nobody has any info. Can't contact the host”

Cards Question:

  • “I need to change my credit card for pay”
  • “Credit card delte”
  • “The credit card that I used for booking has recently close and I have a refund that will refunded on that card”

Website/ Application Question:

  • “My property not open till now in this site”
  • “Problems with website”
  • “Airbnb website error when trying to approve guest cancellation request.”

Employment Question:

  • “Becoming a host”
  • “To speak to someone call cam help me get paid”
  • “I wanna pay off my Airbnb and ask why they tried to refund me my first payment my bank stated to a card no longer good got a new card”

Other Question:

  • “Information”
  • “Hosting issue”
  • “Payouts”


Airbnb Terms of Service
Please read these Terms of Service ("Terms") carefully as they contain important information about The User's legal rights, remedies and obligations. By accessing or using the Airbnb Platform, The Client agree to comply with and be bound by these Terms. If The Customer's country of residence is the United States, this provision applies to all disputes with Airbnb. If The User's country of residence is outside of the United States, this provision applies to any action The Customer bring against Airbnb in the United States. It affects how disputes with Airbnb are resolved. By accepting these Terms, The Client of Airbnb agree to be bound by this arbitration clause and class action waiver. Please read it carefully. If The Client's country of residence or establishment is China, The User are contracting with Airbnb Internet (Beijing) Co., Ltd. ("Airbnb China") except where The Client book a Host Service (as defined below) or when The User of company services create a Listing located outside of China, in which case The Customer are contracting with Airbnb Ireland for that transaction.
To read more:
Airbnb Privacy Policy
The User's trust is important to Airbnb and Airbnb is committed to protecting the privacy and security of The Customer's personal information. The information that's shared with Website helps The Company to provide a great experience with Airbnb. have a dedicated privacy team that's committed to protecting all the personal information Website collect and help ensure that personal information is handled properly worldwide. This Privacy Policy describes how The Company collect, use, process, and disclose The User's personal information, in conjunction with The Client's access to and use of the Airbnb Platform and the Payment Services. This privacy policy describes Airbnb's' privacy practices for all websites, platforms and services that link to it. Please read the privacy policy on the applicable site. When this policy mentions "Airbnb," The Company"" or Airbnb's'" it refers to the Airbnb company that is responsible for The Client's information under this Privacy Policy (the "Data Controller").
To read more:
Top Airbnb Services

Apartment Rental, Customer Care, House Rental

Top Airbnb Products

Account, Website, Mobile Application

Airbnb Pros and Cons

Pros: Variety of homes and prices, Option of staying in a house, Variety of homes, Whole concept, Search filters

Cons: Poor customer service, Customer service attitude, Airbnb nonexistant customer service, Disinformation, Customer trust and safety issues no customer protection exists

Related Companies

HotelTonight, Airbnb UK, Urbandoor, Luxury Retreats, Aibiying


AirBnB was founded in August of 2008. The company is based in San Francisco, California. Airbnb is a kind of community marketplace which was created for listing, discovering, and booking unique accommodations around the world online or from a mobile phone. Whether one needs an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences they are looking for. AirBnB offers options at any price point, in more than 33,000 cities and 192 countries. Airbnb is an opportunity for people to monetize their extra space as well as to showcase it to an audience of millions.

Airbnb reviews and complaints

Airbnb is ranked 59 out of 410 in Travel category

Area Served

Canada, USA, Australia, Europe, Other, UK, Worldwide, Asia

Payment Methods

VISAAmerican ExpressPayPalMasterCard

Edit Description

Compare Airbnb To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

991 reviews
351 reviews
289 reviews
Write a review
Do you have something to say about Airbnb? What happened? What can we help you with?
Submit review Don't show this popup