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Lack of Custimer Support

Airbnb - Lack of Custimer Support
Airbnb - Lack of Custimer Support
I attempted to update my account with my new phone number and was asked to authenticate my account by receiving a code that was sent to my old number. I have zero access to my account, zero ability to respond to requests to book, the only support that I can get is through email which requires me to authenticate my account via an old number. Five attempts over four hours and Im told that there is NO work-around. Ive lost $1000s of income and all the current reservations, well, I have no way to communicate with them. Airbnb cancelled the reservation that I had booked this weekend be

User's recommendation: BEWARE.

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ID
#2588182 Review #2588182 is a subjective opinion of poster.
Loss
$900
Preferred solution
Access to my account, refund of cancellation fee, reimbursement for lost income
New Reviewer

Dates selected unavailable

Made reservations, now I am told dates are unavailable. I would like a total refund including fees....
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ID
#2588013 Review #2588013 is a subjective opinion of poster.
Service
Airbnb Property Booking
Pros
  • Lovely homes instead of impersonal hotel
Cons
  • Very misleading
Preferred solution
Full refund
New Reviewer

Fraudulent activity

Someone stole my credit card information and use my information to book a Airbnb and I want it cancelled and my money refunded

User's recommendation: Live cam customer service everyone is not computer savvy.

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ID
#2585654 Review #2585654 is a subjective opinion of poster.
Loss
$804
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Booking incorrect

Are they FAQUED me square in the chops there are not answering my call ..............,,,,,,,,,,,,,,,..,,
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ID
#2583718 Review #2583718 is a subjective opinion of poster.
Location
Boston, Massachusetts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Booking

I book a room in Miami payed 544 get a plain ticket and a rental car now somehow the room isnt available this is fubar
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ID
#2583703 Review #2583703 is a subjective opinion of poster.
Pros
  • Promises on their website that all properties are vetted
Cons
  • Lack of communication and no refund issued
Loss
$544
Preferred solution
Let the company propose a solution

Payments stpped

No payments because could not fill in information. Now receiving messages but inbox is empty. 10 people in 14 days called but nothing worked. Now payments go again but inbox stays empty

User's recommendation: Keep on calling.

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ID
#2579942 Review #2579942 is a subjective opinion of poster.
Location
Bruges, Flanders
New Reviewer

My Airbnb account is subspended

Hi there, My Airbnb account is been suspended, maybe due to the long COVID period, without booking for long and I didnt check the account regularly as before... How could I re-open the account pls ? Now in summer, Italy having tourists coming back slowly. Best regards, Heyan 0039 36****2039
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ID
#2579832 Review #2579832 is a subjective opinion of poster.
Service
Airbnb Apartment Rental
Pros
  • I liked the way the site works except for problems
Cons
  • Many problems in rental not sorted out until last day
Preferred solution
My Airbnb account is suspended
New Reviewer

Refund urgent

Airbnb - Refund urgent
Someone use my account without my knowledge, an email came in and I called and canceled right away. Have been expecting a refund since more than one week today. Can you help me please?

User's recommendation: All is good.

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ID
#2575984 Review #2575984 is a subjective opinion of poster.
Pros
  • Wide choice of vacation rentals
Cons
  • Nobody answers to me
Loss
$325
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Warning

Original review updated by user May 27, 2021
We cancelled our Maui trip 6 weeks in advance do to all the extra Covid testing and hoops the government put out for visitors to make it far too stressful and all the deposits were refunded without a problem except for our Airbnb. They continued to write me heartwarming apologies but no refund. Patronizing us. The owner simply kept saying prove its due to Covid. Why else would we be canceling! Even United had a system in place to give us travel vouchers. Vrbo was excellent about the situation as was the car rental. Last year Airbnb withheld money when everything shut down and we should have learned our lesson then. Buyer beware! beware. sit last year

User's recommendation: NEVER USE AIRBNB.

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ID
#2573976 Review #2573976 is a subjective opinion of poster.
Location
Foley, Alabama
New Reviewer

Listing an apartment

I would love to post my apartment on your site. I have questions how to set up the key for the guest if I do not live in the same state. Also have a couple more questions if someone could kindly contact me. 646.234.1456 or gaylewollman@***.com Infinite thanks... Warmly, Gayle Wollman
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ID
#2573002 Review #2573002 is a subjective opinion of poster.
Service
Airbnb Property Booking
Pros
  • Rented a few properties & were honest people
Preferred solution
To post my apt on your site.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Airbnb - Kortsnuitige dieren lijden, maak er geen reclame mee
Airbnb - Kortsnuitige dieren lijden, maak er geen reclame mee
Airbnb - Kortsnuitige dieren lijden, maak er geen reclame mee
Airbnb - Kortsnuitige dieren lijden, maak er geen reclame mee
Airbnb - Kortsnuitige dieren lijden, maak er geen reclame mee
Goedemiddag, Ik mail jullie even naar aanleiding van een melding die we kregen via onze website. We kregen een foto binnen van jullie website, met een mopshondje erop. Kortsnuitige honden zijn op dit moment erg populair, je ziet ze werkelijk overal. Niet alleen op...
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ID
#2572192 Review #2572192 is a subjective opinion of poster.
Preferred solution
Change the pugs picture (dogs welcome page) for a healthier dog.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I have used Airbnb at least a half a dozen times, and with no problems but this trip was almost destroyed for not verifying with a Govt. ID, that I didn't even know about, because I hadn't checked my email. My Father, my 2 sons, (one of which flies 700 miles) my...
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ID
#2559377 Review #2559377 is a subjective opinion of poster.
Service
Airbnb Vacation Package Booking
Pros
  • Most places are very nice places
Cons
  • No customer service
  • No communication
Preferred solution
Apology
New Reviewer

Account issues

I recently added another rental o. Airbnb and the nightly pricing keeps changing its affecting guest reservations and i am losing guests because of it

User's recommendation: Dont join.

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ID
#2556891 Review #2556891 is a subjective opinion of poster.
Loss
$5000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Hi Airbnb, Our relationship has been very good but recently has become strained because my calendar linking software is not working. I have 4 listings with my home at 17752 e powers dr centennial, co 80015. 1) Beautiful 2 story house in Centennial,co 2)Straight shot to...
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ID
#2556102 Review #2556102 is a subjective opinion of poster.
Loss
$100
Preferred solution
Let the company propose a solution
Can you please assist as I booked and paid for this booking above. The description does not match the exterior of the building. I visited and there where neighbors dancing in the garden. Breaking Covid rules, no masks and drinking alcohol, smoking outside. . My son is...
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ID
#2555847 Review #2555847 is a subjective opinion of poster.
Location
Madrid, Madrid