Show reviews that mention
host money service customer service refund reservation place customer account phone
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delete personal data

I would like to exersice my right to be forgotten, delete my personal information as my telephone number and all the data you have associate with the email address sergiogimben@***.com, thank you
View full review
ID
#2280586 Review #2280586 is a subjective opinion of poster.

Contact person not calling me

Airbnb - Contact person not calling me
Airbnb - Contact person not calling me
Airbnb - Contact person not calling me
Airbnb - Contact person not calling me
Airbnb - Contact person not calling me
Airbnb - Contact person not calling me
I paid full amount to rent apartment bust the person block me nobody call me or anything
View full review
ID
#2277695 Review #2277695 is a subjective opinion of poster.
Service
Airbnb Apartment Rental
Loss
$1623
Preferred solution
Full refund

Complaint about Hosting & Air b n b response time

2.0
Details
I booked a night with a host, got immediate confirm that it went through and the receipt for payment. 2 hours later, the host emails me to say shes not hosting due to Covid and yet my booking was automatically confirmed and she hadnt blocked off dates so that I couldnt book. I spent two evenings trying to get my refund and air b n b were slow to confirm what was happening with my case. It was a lot of unnecessary hassles. This host obviously didnt have a clue about what she was doing.

User's recommendation: Proceed with caution.

View full review
ID
#2276107 Review #2276107 is a subjective opinion of poster.
Location
Dublin, Leinster
Service
Airbnb Apartment Rental
Loss
$35
Preferred solution
Full refund

Refund from cancelation due to a death. My payout is still not working

I booked a place. I text her my mother died &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; to cancel. I canceled the place. Then I get notice of the trip & nothing went through? Now Im out 150 b/c owner said she cant refund me. Also Ive been waiting for a month for my payout

User's recommendation: Get the right # for Airbnb.

View full review
ID
#2275188 Review #2275188 is a subjective opinion of poster.
Location
Gurabo, Gurabo
Hello: Maybe you should monitor your hosts closer. I booked a unit for two weeks for my wife who had travelled back during the pandemic. This unit was booked in order to comply with the government rules on self isolation. The unit was paid for and I received...
View full review
ID
#2271474 Review #2271474 is a subjective opinion of poster.
Cons
  • Very misleading
Loss
$1800
Preferred solution
Full refund

They double booked

Took my money cant call air b&b the 844. Number doesnt work
View full review
ID
#2271014 Review #2271014 is a subjective opinion of poster.
Location
Toronto, Ontario

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

1.0
Details
Airbnb - Fraud I've been ignored over and over since the 28th of October
Update by user Nov 07

I'm still waiting to get this resolved. I want my money back. I write into airbnb chat thread everyday I'm adding to this message thread to speak to someone and everyone just lies to me over and over again

Original review posted by user Nov 07
I have been ignored over and over again since the 28th of...
View full review
ID
#2269830 Review #2269830 is a subjective opinion of poster.
Cons
  • Many problems with listing
  • Ignored
  • Uneducated staff
Loss
$2500
Preferred solution
Full refund

Can't book Casa Sack Ocean front , rincon Puerto rico

ests want to book 12 days in mid December in Casa Sack Oceanfront Appartement but can not find the listing on Airbnb Rincon , Puerto Rico
View full review
ID
#2266381 Review #2266381 is a subjective opinion of poster.
Service
Airbnb House Booking
Pros
  • Being a host
Cons
  • No response
  • Airbnb nonexistant customer service
Loss
$2880
Preferred solution
Let the company propose a solution

My reservation and my money

1.0
Details
NOBODY HELPED, absolutely disappointed , never againn

User's recommendation: no words,find another site.

View full review
ID
#2263154 Review #2263154 is a subjective opinion of poster.
Location
Sofia, Sofia-Capital

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2 de nov. de 2020 Mensagem de Airbnb Support Airbnb Support11:48 Hi Jefferson Thanks for reaching out My name is Alexandra and I am your Support Ambassador here at Airbnb I hope this message finds you well. So sorry to see you have not yet received the payments. I was...
View full review
ID
#2263109 Review #2263109 is a subjective opinion of poster.
Loss
$500
Preferred solution
Deliver product or service ordered

Total Lack of Support

1.0
Details
Have been trying to long in to my account at Airbnb for around 2 Months but their Support Service is totally incompetent and has refused to contact me or find a solution to the problem Regards, Tim packard

User's recommendation: Use Boolking.com or any other relevant service since Airbnb is A TOTAL DISASTER AND DOES NOT GIVE A *** ABOUT ITS cUSTOMERS.

View full review
ID
#2252981 Review #2252981 is a subjective opinion of poster.
Location
Takaka, Tasman

Cannot make reservations

1.0
Details
Poor backup. No help at all- Could not make the reservation-Ken
View full review
ID
#2252484 Review #2252484 is a subjective opinion of poster.
Location
Encinitas, California

Change reservation

Needed to change locations and dates. Contacted my host and they told me a spot was available as well as the dates but she cant change it. It has to be done through you. I have tried everything to talk with someone to help me with this. I realize you are very busy but it seems the only thing Im able to actually do is cancel my reservation which means no refund. We dont want to cancel we just wish to switch one day to another and one spot to another. All this can be done according to our host but I cant get through to anyone on your end.
View full review
ID
#2252224 Review #2252224 is a subjective opinion of poster.
Location
San Diego, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have been scammed by airbnb user Geanina Garagau Florentina

1.0
Details
I have been scammed by airbnb user Geanina Garagau Florentina
Garagau Geanina Florentina nascuta pe 22 ianuarie 1994 din Pitesti Bucuresti, angajata a Zaheen Telecom, mi-a dat teapa si m-a inselat cu 2500 euro prin Airbnb. Banii au fost transmisi si confirmati au intrat in contul ei personal pe numele ei Garagau Geanina Florentina din banca Raiffeisen Bank sucursala Bucuresti, si apoi Garagau Geanina Florentina si -a schimbat numarul de telefon. Mai are inca un cont fals pe numele Dragu Oana. Momentan este cautata in mai multe orase din tara pentru ca a inselat mai multi oameni

User's recommendation: Garagau Geanina Florentina angajata a Zaheen Telecom este o fraudatoare si o mincinoasa profesionista.

View full review
ID
#2250569 Review #2250569 is a subjective opinion of poster.
Loss
$2500
Preferred solution
Full refund

Guest made Reservations did not pay But the dates are blocked

1.0
Details
Guest Made reservations this morning The guest didnt pay. But the dates are blocked.
View full review
ID
#2248967 Review #2248967 is a subjective opinion of poster.
Preferred solution
Open the blocking for the guest that didn’t pay so other guest can book