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We booked 5 nights ($4200) at a home in NYC https://www.airbnb.com/rooms/20775593 for a vacation over 2 months in the future. Within 1 hour of booking, we realized we had made a mistake (house only had 1 restroom and we were a family of 7). I immediately contacted the...
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1.0
I didn't like
  • Ability to help with a bad home owner
#1102567
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I made a reservation for property in Rome N.Y. I was planning on staying 23 days. Prior to check in I went to visit the property and the host who lives on the property. There was a list of problems I immediately noticed. The outside of the air B n B was so run down and...
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1.0
I liked
  • Nada
#1065547
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Airbnb's futile arguments and unfairness towards customers
Airbnb's futile arguments and unfairness towards customers
Airbnb's futile arguments and unfairness towards customers
Airbnb's futile arguments and unfairness towards customers
Airbnb's futile arguments and unfairness towards customers
Le 21 avril dernier, nous avons rserv la chambre des matres chez Alex, Hollywood. Lannonce disait : All amenities included. APARTMENT FEATURES: - you get your own master bedroom with a private bathroom, closet, balcony - Sleeps 3 (third person can choose to sleep on...
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1.0
#1063731
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Booked one night on 3/9 for 4/30. Arrived at 5:00 P M as host said to arrive. No host. 6 story building. No way to tell which door bell to push as host didn't give last name. Neighbor called her and host said she'd be there soon. WE Didn't wait Came back at 9:00. No...
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3.3
#1057553
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Airbnb - Stanger shows up at my home and we are not hosts nor guests
Airbnb - Stanger shows up at my home and we are not hosts nor guests
Airbnb - Stanger shows up at my home and we are not hosts nor guests
Airbnb - Stanger shows up at my home and we are not hosts nor guests
I had a stranger who showed up at my home a week ago Friday claiming she had booked my home for the night. After a lengthy discussion with the "guest". She showed me the reservation number and listing. The pictures, description, ect was clearly not our property also...
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1.0
I didn't like
  • Wont remove a frauduent listing
#1055384
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I've been an Airbnb host for a few years with no hassles whatsoever. However, things are very different now!! Guests for 2 weeks in my home from May 14 to May 28 (for which payment was received) booked an extra week through Airbnb which was accepted. In an email to me...
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I didn't like
  • Poor response to crisis situation
  • Do not answer questions
#1055009
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It is outrageous that customers have no choice in choosing to pay in the currency of the country in which they are booking and are slapped with a 3% currency conversion charge on top of a currency exchange rate that is less favorable than what their own credit card...
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1.0
I didn't like
  • Forced currency plus conversion fee without consent
#1052144
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There is ZERO accountability within the ranks at Airbnb's customer service dept. They are allowed to be rude to you, hang up on you, not give their identity when asked, there is never a manager or they won't give you one when asked because they know full well they will...
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2.1
I liked
  • Concept
I didn't like
  • Customer service
#972444
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AirB&B hosts can cancel ANY reservation at ANY time. That means that they can cancel your reservation as you are in your rental car coming from the airport and expecting to arrive at your RESERVED accommodations. ANY reservation - ANY time. When my Christmas-time...
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Anonymous
Anonymous

I just had a same problem recently. When I arrived in Japan, I received a message from the Kyoto airbnb person (that I rented from) saying that my 2 nights have to be cancel...

Anonymous
Anonymous

Just happened to me as well. Absolute rubbish. this dude cancelled mine and everyone else's bookings 2 days before my flight. Because the booking was over super-peak period an...

3.3
I liked
  • Choice
  • Variety
  • Pictures
I didn't like
  • Host
  • Customer service
  • Cancellation policy
#744734
Reply to reviews
Twice this week my tenant listed the unit he rents from me on Airbnb. I have made multiple phone calls to Airbnb's "customer experience" flacks and to get someone in the corporate office to address the issue with me, take the ads down, and permanently bar any listings...
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Anonymous
gazelle

airbnb have no customer service, they are useless and grabbing personal ID's and passport data from unknowing public

I didn't like
  • Disinformation
  • Inability to escalate problems
  • Illegal activity
#711608
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