I researched Airbnb for a holiday in Airlie Beach and found the perfect place! Great pictures and sounded perfect for our group of 3 couples.
I used their instant booking option, selected available dates and paid with my credit card. I received confirmation and booked my non refundable air fares! 3-4 days later I received an emails cancelling the booking. Totally pissed!
No reason. Unable to contact airbnb. Can't find a phone number on their site. They should not allow hosts to offer an instant booking option and confirm if they can then cancel with no reason.
I believe my refund for the booking will eventually come through but unless I find somewhere else for the same dates I will lose my air fares.
Totally unprofessional. Host should be removed or at very least have the ins.tant booking option removed from them!
Review about: Airbnb Room Booking.
Reason of review: Booking cancellation.
Preferred solution: Let the company propose a solution.
I didn't like: No response, Time wasted, Booking cancellation.