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I researched Airbnb for a holiday in Airlie Beach and found the perfect place!Great pictures and sounded perfect for our group of 3 couples.

I used their instant booking option, selected available dates and paid with my credit card. I received confirmation and booked my non refundable air fares! 3-4 days later I received an emails cancelling the booking. Totally pissed!

No reason. Unable to contact airbnb. Can't find a phone number on their site. They should not allow hosts to offer an instant booking option and confirm if they can then cancel with no reason.

I believe my refund for the booking will eventually come through but unless I find somewhere else for the same dates I will lose my air fares.

Totally unprofessional.Host should be removed or at very least have the ins.tant booking option removed from them!

Review about: Airbnb Room Booking.

Reason of review: Booking cancellation.

Preferred solution: Let the company propose a solution.

I didn't like: No response, Time wasted, Booking cancellation.

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Anonymous
#1358767

Hi Kim, I'm sorry to hear of this experience. Have you contacted Airbnb's support center for assistance in finding a new listing or an alternative accommodation?

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