Airbnb - Arrived to find an unmade and uncleaned room. Had to take a nearby hotel room. Owner said he would refund. DIDN"T happen.

418 of 558 Airbnb reviews

Owner, Charles Yeung (1 647 296 4721) Re: Cosy Nook, 210 Victoria Street (908), Toronto, ON M5B 2R3, Canada, admitted there was a problem and stated he would refund entire costs including fees. Copy of messages:

Hi Stephen, first i like to apologize for the unit not being cleaning when you arrived - i have a new home keeper and she is not very on time for her job. I am glad you found another accommodation

second - I will make the refund including the service charge. Can you tell me how much you paid?

Subject: My info for Cozy Nook & Charles


Charles Yeung

1 647 296 4721

Confirmation Code: MHYYQY

Receipt # 2058123845

Personal referral code spalmer83

VISA paid $156. ($110. + $29. cleaning + $17. airbnb = $156.)

This review is a subjective opinion of a user.
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More Review Details

Reason of review:
Poor customer service
Monetary loss:
Product or service
Sanitary Conditions
Review category
Hotels and Resorts
review #601636 by

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Mar 02, 2015 #952983 Mississauga, Ontario, Canada

it sounds like he offered a refund through Airbnb if he said he will give you the service charge back bc that's the only way he can give a refund is through Airbnb. I have had dumb guests that don't understand how the refund process work, so call Airbnb! Shame on you for being lazy if you haven't!

1 2 Reply
Get A Clue

Feb 28, 2015 #952078 , Curaçao

Only mental midgets use Airbnb and expect a hotel room. You are the problem. Fix yourself.

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