Airbnb - Arrived to find an unmade and uncleaned room. Had to take a nearby hotel room. Owner said he would refund. DIDN"T happen.
Owner, Charles Yeung (1 647 296 4721) Re: Cosy Nook, 210 Victoria Street (908), Toronto, ON M5B 2R3, Canada, admitted there was a problem and stated he would refund entire costs including fees. Copy of messages:
Hi Stephen, first i like to apologize for the unit not being cleaning when you arrived - i have a new home keeper and she is not very on time for her job. I am glad you found another accommodation
second - I will make the refund including the service charge. Can you tell me how much you paid?
Subject: My info for Cozy Nook & Charles
1 647 296 4721
Confirmation Code: MHYYQY
Receipt # 2058123845
Personal referral code spalmer83
VISA paid $156. ($110. + $29. cleaning + $17. airbnb = $156.)
More Review Details
- Reason of review:
- Poor customer service
- Monetary loss:
- Product or service
- Sanitary Conditions
- Review category
- Hotels and Resorts
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