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Owner, Charles Yeung (1 647 296 4721) Re: Cosy Nook, 210 Victoria Street (908), Toronto, ON M5B 2R3, Canada, admitted there was a problem and stated he would refund entire costs including fees. Copy of messages:

Hi Stephen, first i like to apologize for the unit not being cleaning when you arrived - i have a new home keeper and she is not very on time for her job. I am glad you found another accommodation

second - I will make the refund including the service charge. Can you tell me how much you paid?

Subject: My info for Cozy Nook & Charles

------------------------------------

Charles Yeung

1 647 296 4721

Confirmation Code: MHYYQY

Receipt # 2058123845

Personal referral code spalmer83

VISA paid $156. ($110. + $29. cleaning + $17. airbnb = $156.)

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of airbnb sanitary conditions and associated monetary loss in the amount of $156. Airbnb needs to read this review and look into the issue (if any) according to poster's claims.

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Anonymous
Mississauga, Ontario, Canada #952983

it sounds like he offered a refund through Airbnb if he said he will give you the service charge back bc that's the only way he can give a refund is through Airbnb.I have had dumb guests that don't understand how the refund process work, so call Airbnb!

Shame on you for being lazy if you haven't!

Anonymous
, Curaçao #952078

Only mental midgets use Airbnb and expect a hotel room. You are the problem. Fix yourself.

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