Airbnb - Apartment not prepared for guests
This is an ongoing story, no help from the hosts, Alex and Julie who treated our complaints as a joke, and no help from airbnb who have made it very difficult to make contact. We arrived at the apartment in Montreal's Plateau neighbourhood in a snow storm.
The apartment was obviously not ready to receive guests - no wardrobe space (closets full of Alex and Julie's clothes, no provision for our clothing), no drawer space in the dressers, again full of Alex and Julie's personal belongings, no space for our effects in the bathroom - shelves and cabinet full of the toiletries, including toothbrush, razor, etc. belonging to the hosts. No allowance at all was made to receive guests. After everything we had heard about airbnb we wondered if we were even supposed to be in the apartment.
We took photos of the bathroom, the wardrobes, the filthy oven in the kitchen and posted them on the Internet. We contacted Alex and Julie about the problems with the apartment and our complaints were treated as a joke.
We left the apartment early the next morning, leaving the keys in the mailbox. Airbnb has thanked us for our feedback!
Reason of review: Poor customer service.
Monetary Loss: $1700.
Preferred solution: Full refund.
Airbnb Cons: Total lack of quality control.
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