Airbnb with Bed Bugs
Location was in Paso Robles, not Sunland.
Rented an entire house from Airbnb for the weekend. There were 8 of us who made the drive to stay in the house for the weekend.
Within 15 minutes of arriving in the house I found the beds were infested with bed bugs. While Airbnb issued a refund after 4 days, it in no way made up fir the lost food that was prepared for the weekend that was to be thrown away once we finally found hotel rooms. We contacted Airbnb when we discovered the bed bugs and they took a long time to respond. Once they did they told us to call another number.
The other number told us they could not help. Poor customer service and horrible quality accommodations.
Think twice before booking with Airbnb!! The home in question us 5325 Buena Vista Drive Paso Robles, CA.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Compensation for additional expense incurred as a result of moving 8 people to a hotel on the day of checking and having to throw away all of the food I prepared and brought for the weekend. .
Location: Sunland, California
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