179 views
New Reviewer
0 comments
Updated by user Aug 24, 2016

Location was in Paso Robles, not Sunland.

Original review posted by user Aug 24, 2016

Rented an entire house from Airbnb for the weekend. There were 8 of us who made the drive to stay in the house for the weekend.

Within 15 minutes of arriving in the house I found the beds were infested with bed bugs. While Airbnb issued a refund after 4 days, it in no way made up fir the lost food that was prepared for the weekend that was to be thrown away once we finally found hotel rooms. We contacted Airbnb when we discovered the bed bugs and they took a long time to respond. Once they did they told us to call another number.

The other number told us they could not help. Poor customer service and horrible quality accommodations.

Think twice before booking with Airbnb!! The home in question us 5325 Buena Vista Drive Paso Robles, CA.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Compensation for additional expense incurred as a result of moving 8 people to a hotel on the day of checking and having to throw away all of the food I prepared and brought for the weekend. .

Location: Sunland, California

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Airbnb Reviews

  1. 754 reviews
  2. 231 reviews
  3. 104 reviews
  4. 47 reviews
  5. 61 reviews
Airbnb reviews