Product: Airbnb Website Clear all filters (26 of 26 reviews match)
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Airbnb payment page works incorrectly. It was clearly stated that payment will be processed in USD, however invoice says that you've billed me in GBP instead of USD and 3% conversion fee was included. So in this case I have double conversion on my card USD -> GBP ->...
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Anonymous
LH

How did you get them to give you the refund? The call center contact I reached says they have no ability to refund.I had the same issue (different currency).Thanks in advance...

Product
Airbnb Website
#1035077
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Airbnb Website Review

AirBnB website glitch costs me $350
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Website
Product
Airbnb Website
#1003118
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I recently decided to check airbnb accommodations in Scottsdale Arizona. I didn't want to book accommodations. I was trying to ascertain vacancy information at two locations. Dominating each page of details was a red button labelled REQUEST TO BOOK and under it a...
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2.4
Product
Airbnb Website
I liked
  • Variety of accommodation
I didn't like
  • Website was misleading and ambiguous
#999232
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Only the background information shows on the AirBnb site without clicking the review. I wanted to edit my review but Airbnb assumes they own my review and will not allow me to edit it. In addition, Airbnb does not post the star rating with the review so a potential...
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Anonymous
Anonymous

Scam? AirBnB policy on reviews is specifically explained on their site.Reviews cannot be altered once submitted for good reason.

1.0
Product
Airbnb Website
I didn't like
  • See previous
#967651
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I tried to book for a place on there website after the first host declined my request the second one when i booked it did not receive any confirmation so I tried again still nothing so I contacted them on on the day Friday the 2nd dec 2016 they assured me that no money...
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1.9
Product
Airbnb Website
#967110
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I had the most horrible experience with Airbnb this week. I saw a cute apartment in New York at a reasonable rate and decided to book it on Airbnb. I registered and their page were compromised.i was almost instantly contacted by the "host" wholly my information from...
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Product
Airbnb Website
#928154
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I just signed up as a host with airbnb and I am seeing the management of this company has made so much money that they only see us, the general public as the sheep people. Their arrogant customer service philosophy teaches their call center operators to tell the...
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1.0
Product
Airbnb Website
#901371
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My sister and I were looking at places to look up to spend a week in NY.We had set a date but one minute after requesting and having the place confirmed we had to change the date and cancel then re request. The part that leaves me incredibly disatisfied is that one...
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2.5
Product
Airbnb Website
#843061
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I have used Airbnb a number of times and the experience has been good. The problem now is trying to get a rental in London and finding that 3 different hosts came back with--"Sorry the unit isn't available, I haven't updated the calendar, or "this unit is no longer...
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4.6
Product
Airbnb Website
I liked
  • Rentals i did get
I didn't like
  • Lack of accuracy of calendar
#836197
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Airbnb Website Review

Very poor customer service, took 6 calls to fix my issue with the Airbnb platform. Each rep told me the issue would be fixed with a few hours, in actuality it took 3 days. In the meantime my response rate stats were negatively impacted and Airbnb refused to fix the error given that I couldn't respond to customers. Luckily I didn't lose customers but who knows when this will happen next.
Product
Airbnb Website
#806198
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