Product: Airbnb Website Clear all filters (24 of 24 reviews match)
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Airbnb payment page works incorrectly. It was clearly stated that payment will be processed in USD, however invoice says that you've billed me in GBP instead of USD and 3% conversion fee was included. So in this case I have double conversion on my card USD -> GBP ->...
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Anonymous
LH

How did you get them to give you the refund? The call center contact I reached says they have no ability to refund.I had the same issue (different currency).Thanks in advance...

Product
Airbnb Website
#1035077
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I recently decided to check airbnb accommodations in Scottsdale Arizona. I didn't want to book accommodations. I was trying to ascertain vacancy information at two locations. Dominating each page of details was a red button labelled REQUEST TO BOOK and under it a...
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2.4
Product
Airbnb Website
I liked
  • Variety of accommodation
I didn't like
  • Website was misleading and ambiguous
#999232
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I had the most horrible experience with Airbnb this week. I saw a cute apartment in New York at a reasonable rate and decided to book it on Airbnb. I registered and their page were compromised.i was almost instantly contacted by the "host" wholly my information from...
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Product
Airbnb Website
#928154
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Airbnb Website Review

#1003118
1.0
Details
AirBnB website glitch costs me $350
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Customer service
Exchange, Refund and Cancellation Policy
Website

Airbnb Website Review

#806198
Very poor customer service, took 6 calls to fix my issue with the Airbnb platform. Each rep told me the issue would be fixed with a few hours, in actuality it took 3 days. In the meantime my response rate stats were negatively impacted and Airbnb refused to fix the error given that I couldn't respond to customers. Luckily I didn't lose customers but who knows when this will happen next.
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I just signed up as a host with airbnb and I am seeing the management of this company has made so much money that they only see us, the general public as the sheep people. Their arrogant customer service philosophy teaches their call center operators to tell the...
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1.0
Product
Airbnb Website
#901371
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My sister and I were looking at places to look up to spend a week in NY.We had set a date but one minute after requesting and having the place confirmed we had to change the date and cancel then re request. The part that leaves me incredibly disatisfied is that one...
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2.5
Product
Airbnb Website
#843061
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I have used Airbnb a number of times and the experience has been good. The problem now is trying to get a rental in London and finding that 3 different hosts came back with--"Sorry the unit isn't available, I haven't updated the calendar, or "this unit is no longer...
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4.6
Product
Airbnb Website
I liked
  • Rentals i did get
I didn't like
  • Lack of accuracy of calendar
#836197
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I stayed at a property I booked through airbnb this summer in London. The boiler broke down the next day and me and my 2 young children were left without hot water and heating for 12 days. the host, Karen Stones, was very hostile and unsympathetic towards us. It took 3...
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Product
Airbnb Website
I didn't like
  • Customer service attitude
  • No ability to post bad review
  • Disinformation
#698414
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I saw a listing for 190 per night and lavish sent me a quote that was 386 per night for the same dates. I checked reviews for this host and it seems like they also cancel reservations frequently. I saw at least one done four dats before arrival. I reported them to...
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Anonymous
Granouche

I have had exactly the same experience: a fraudulent photo of a kitchen which didn't exist and a rock bottom accommodation ,not corresponding to description and airbnb lousy ...

Airbnb Cranberry Twp, Pennsylvania
Product
Airbnb Website
#684645
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The refund policy of AirBnB is just confusing and criminal. I can't imagine it to be legal. We first used AirBnB Memorial Day weekend last year for a trip to Barcelona. We loved it and had a great time experiencing life as a local. We tried using it again in Lisbon...
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4.5
Product
Airbnb Website
I liked
  • Apartments we used through airbnb
I didn't like
  • Refund policy or the lack thereof
#682590
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I found a place in Northern Wales that was advertised for sleeping 5 guests. I thought that it would work great for my family of four. A relative decided to join us, so out of respect, I notified the host that we would be five, not four. The host said that it would...
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1.5
Product
Airbnb Website
#645658
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