Product: Airbnb Room Booking Clear all filters (34 of 34 reviews match)
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I am writing to you to raise an issue about Property rental at Airbnb on September 11th, 2017. I booked recently to stay in Berkeley, California with a hostess named April. Prior to my booking I was desperate for accommodation as my previous plan fell through and I...
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1.4
Product
Airbnb Room Booking
I didn't like
  • Violation of tos
  • Poor customer service
#1110757
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Last may24th we have made a resservation at airbnb official site for a private room for two persons (Alain Petit and wife) at the heart of San francisco from August 8th at 1pm till August 14th at 10pm.We have received a confirmation code number HM3B8EHXG2. Our host...
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2.0
Product
Airbnb Room Booking
I didn't like
  • Read an awfulll experience
#1093297
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I researched Airbnb for a holiday in Airlie Beach and found the perfect place! Great pictures and sounded perfect for our group of 3 couples. I used their instant booking option, selected available dates and paid with my credit card. I received confirmation and booked...
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Anonymous
Anonymous

Hi Kim, I'm sorry to hear of this experience. Have you contacted Airbnb's support center for assistance in finding a new listing or an alternative accommodation?

Product
Airbnb Room Booking
I didn't like
  • Time wasted
  • Booking cancellation
  • No response
#1082932
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Airbnb - Not good at all

#1132915
2.1
Details
Make a reservation in Cartagena Colombia, when arrived at the place was not as advertised, request a refund to go to another place still watting for Airbnb to resolve the problem.
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
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Value for money
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Airbnb - Put my money on hold when my request was declined

#1050472
1.4
Details
I live in Europe and have stayed at airbnb in 10 countries. Tried booking today in Lisbon and my request was declined but the amount was still put on hold. Now I won't get that back for 5 more days. Money should never be put on hold until it is approved. Airbnb has not been any help. I canceled my account and booked a hotel. I travel all over Europe and will never book through airbnb again.
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Airbnb Room Booking Review

#1002972
I booked a room and was accepted then the host declined and I had to cancel the reservation but still waiting for my refund grrr
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I recently rented a room in Ft.Lauderdale and read the cancellation policy. It indicated a strict policy which I agreed too. I had to cancel due to a work situation and gave the owner 6 days notice.. he did not respond and I lost my entire payment. No concern at all...
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1.2
Product
Airbnb Room Booking
I didn't like
  • Lack of response and taking advantage of customer
#1077237
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I booked an Airbnb to get ready as a bride and for my first wedding night 9 months in advance. I had specifically told the host the reason of booking and she was very excited about it. Two months before my wedding she cancelled it and left me exposed trying to book...
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Anonymous
Anonymous

I agree there should be stricter penalties on hosts who cancel like that. However I have heard of cases where the host cancelled the reservation a day or two before the Guest...

Product
Airbnb Room Booking
I didn't like
  • Airbnb services
#1065133
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Have had several years of good service with AirBnB but they have apparently drastically changed their verification methods and at this rate I may never use them again. I've been a customer for +4 years and went to reserve a place for a 2 day stay. Airbnb required a...
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Product
Airbnb Room Booking
#1054083
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We were charged 35 euros more than stated on airbnb and were given a dbl bed instead of the advertised queen. We left and requested refund of 2nd night. Host claims rate was a weekend rate, this included a Sunday night. This was not stated on website. Host also stated...
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1.9
Product
Airbnb Room Booking
#1053198
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I just had a bad experience with Airbnb too. Previously, I had stayed at about 7 Airbnb listings over the years and they had all been positive. But, guess what, folks? Just like with people, you find out the REAL values of a company when there is a problem! Airbnb...
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1.0
Product
Airbnb Room Booking
#1029960
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Airbnb - I LOST $480 ON A RENTAL THAT NEVER TOOK PLACE
I booked housing on Airbnb from Massachusetts to stay in Santa Barbara CA between March 7 and March 13. I went to the property on March 7 and could not stay there because I had a strong allergic reaction to the cat whose litterbox was in a closet left open in the small...
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1.3
Product
Airbnb Room Booking
I liked
  • Many previous rentals
I didn't like
  • Never before had such an unreasonable host
  • Getting a problem fixed
  • Unreasonable host and no recourse to fix problem
#1028862
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They kept $699 due to their strict cancellation policy. I can't believe they can be allowed to do this. When I spoke to someone at AirBnB, they were of no help and seemed completely unconcerned. The amount seems outrageous, especially given that it was a mistake and...
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Anonymous
Anonymous

This is very similar to what happened to me. Confirmed all details on the app for the listing I wanted, but when the host confirmed I noticed the information was wrong and it ...

1.0
Product
Airbnb Room Booking
I didn't like
  • Very upsetting
#1024543
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