Airbnb refuses to allow use of damage deposit... what's the point?
We recently had a guest stay in our no-smoking condo that very clearly smoked on the premises.There was a dirty water bottle filled with cigarette butts sitting on the patio when we arrived to clean up and a very strong odor of cigarette smoke noted by our guests that followed (as well as by us).
We asked for a paltry $150 in damages for additional deep cleaning services, of which issuance Airbnb declined to support. The guest themselves denied ever smoking on the premises despite the aforementioned water bottle full of ash water and cigarette butts, and despite the empty pack of cigarettes we found in the kitchen trash can. If a clear violation of our rules and smoke damage to our apartment isn't sufficient to allow us to make a claim against the guest's "security deposit", then what is?
Come on Airbnb...this is what security deposits are for...
Review about: Airbnb Condo Rental.
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: Let the company propose a solution.