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Saturday 20th October I made a booking for a place in Chiang Mai Thailand. the friend I was going to meet there in CM for unfortunate circumstances could not join me, so I decided to cancel my accommodation.

Practically, out of a total of $ 894 I was going to get $ 85.58 refund. I did not accept. host contacted three times by airnb message, first time no reply, 2nd time reply "I dont know anything about this" 3d time no reply.

A lot of time wasted with case manager messaging.

The host has a 48 hours free cancellation policy.

However this policy does not apply to long term bookings, mine was 45 days.

I then asked Airbnb case manager and host what is their cancellation policy for long term bookings, and what are my options? To these questions I am yet to get an obvious and clear reply or an action plan.

Case manager keeps repeating that cancellation policy is host choice, but in this case there is not even a miner option of any refund for me as a client. Basically, when they take your full payment you are staffed. And the matter of the fact is they are keeping my $894...

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $894.

Preferred solution: Full refund.

  • Airbnb Unethical
Company wrote 0 public responses to the review from Oct 20.
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Actually going through the exact same issue now!! Their cancelation “policy” is BS and apparently can be interpreted two different ways! Out of pocket $790


Airbnb is unethical business, intending to serve the community but ripping them off.

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