Saturday 20th October I made a booking for a place in Chiang Mai Thailand. the friend I was going to meet there in CM for unfortunate circumstances could not join me, so I decided to cancel my accommodation.
Practically, out of a total of $ 894 I was going to get $ 85.58 refund. I did not accept. host contacted three times by airnb message, first time no reply, 2nd time reply "I dont know anything about this" 3d time no reply.
A lot of time wasted with case manager messaging.
The host has a 48 hours free cancellation policy.
However this policy does not apply to long term bookings, mine was 45 days.
I then asked Airbnb case manager and host what is their cancellation policy for long term bookings, and what are my options? To these questions I am yet to get an obvious and clear reply or an action plan.
Case manager keeps repeating that cancellation policy is host choice, but in this case there is not even a miner option of any refund for me as a client. Basically, when they take your full payment you are staffed. And the matter of the fact is they are keeping my $894...
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $894.
Preferred solution: Full refund.