Coraopolis, Pennsylvania
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Not resolved

Our host took the key with her as she was moving out.Notified is the day before our arrival of this .

Related: Airbnb - A bedroom door that doesn't even close

She said we needed to pick up the key at the RENTAL OFFICE and give them 100.00 for the key to be released and she would reimburse us. Get to the rental office the morning of arrival and was told THEY DONT ALLOW SUBLETTING OR AIR B&B rentals and there would not be a key for us to have. Still trying to get the money back .

NO RESPONSE FROM HOST AT ALL .Will NEVER use this again.

I liked: Option of staying in a house.

I didn't like: Completely inept customer service, Lack of customer service, Money paid for services not rendered.

Review #917296 is a subjective opinion of a user.

1.2
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PRODUCT OR SERVICE Airbnb Property Rental
Reason of Review / Monetary Loss Order processing issue / Not specified
Preferred solution Not specified

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