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Verified Reviewer
1.0
Details
I made a booking on Airbnb for Nov 7 - 13 for 3 people in Brooklyn worth 855.88$. The purpose was for my father, who underwent major surgery at Mt Sinai Hospital in New York just two days before, to recover and spent his post operative time. We checked in to the...
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ID
#2285626 Review #2285626 is a subjective opinion of poster.
Service
Airbnb Property Booking
Loss
$856
Preferred solution
Full refund
1.8
Details
My rental was canceled. I had already put down my deposit and everything was confirmed so I sent out invitations to 7 friends to celebrate my wifes birthday and graduating nursing school. I made spa/dinner reservations and had museum tickets. All of this was ruined...
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ID
#2241306 Review #2241306 is a subjective opinion of poster.
Service
Airbnb Property Booking
Cons
  • Airbnb is unfair to the guest and does not follow its policy
Loss
$175
Preferred solution
Price reduction

Airbnb - My account has been blocked

1.0
Details
I only used air bnb once I had no issues with owner of property and I kept place clean and tidy I was blocked from using sir bnb half way through my booking glare at night Won't give em a answer why they did it and won't rectify for me I find it extremely unfair
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1 comment
YouWorkForThem
#1936784

Forget it... It's over....Move on

ID
#2215318 Review #2215318 is a subjective opinion of poster.
Service
Airbnb Property Booking
Pros
  • Variety of accommodation
Cons
  • No communication
Preferred solution
Let the company propose a solution

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Verified Reviewer
1.0
Details
My experience so far as messaged to Airbnb - Hi, I have been sending messages through your help contact page on airbnb and am getting nowhere.... My first message 25/9/2020 - Hi I hope you can help me. I hosted back in Jan 2020 and then received an email from Airbnb to...
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ID
#2201903 Review #2201903 is a subjective opinion of poster.
Service
Airbnb Property Booking
Cons
  • Not been paid for hosting
Loss
$125
Preferred solution
Full payment of amount owed to me from Airbnb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
CI hosted back in January 2020. It was my first time hosting and I followed the instructions from Airbnb to receive a penny into my bank account to check my payment details were entered correctly etc. I then received an email from Airbnb to say I would be expecting a...
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ID
#2194851 Review #2194851 is a subjective opinion of poster.
Service
Airbnb Property Booking
Pros
  • Option of staying in a house
Cons
  • Not been paid for hosting no live chat telephone contact
Loss
$125
Preferred solution
Pay me immediately the money owed to me.

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Verified Reviewer

Airbnb - Host scammed me

1.0
Details
I have been trying to speak with someone for days! Host scammed me out of $635.00!

User's recommendation: DO NOT USE AIRBNB.

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ID
#2172728 Review #2172728 is a subjective opinion of poster.
Service
Airbnb Property Booking
Cons
  • Customer service or refund policy
  • Customer service practices
Loss
$635
Preferred solution
Price reduction

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Verified Reviewer
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Airbnb - Dubious scam act and inappropriate host

1.0
Details
Airbnb - Dubious scam act and inappropriate host
Airbnb - Dubious scam act and inappropriate host
My name is Emmanuel I joined Airbnb last week and I reserved an entire house in Accra Ghana with a host called Hugo after reservation I call the host to find out is a scam not an entire house but a private room as the host quickly change his dashboard after complaining bitterly to him from entire house to private room .. please that’s not what I wanted so I need a refund as I feel am not secured with the host of his act . I have proofS to back my request .. please help

User's recommendation: Airbnb Ghana is full of scammers or inappropriate hosts be careful when booking or reserving.

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ID
#2172379 Review #2172379 is a subjective opinion of poster.
Service
Airbnb Property Booking
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Airbnb is a predatory, unethical company

1.0
Details
Update by user Sep 24

Company fixed the issue and I have been provided with full refund.

Original review posted by user Sep 10
I have been trying to work with Airbnb to get a refund for a trip I was unable to take because of COVID. It's a long story, but suffice to say their website posted information that was contrary to their practice. They have completely ignored my correspondence for over two months. A search of the web reveals that there are hundreds of people who have had similiar experiences. I would love to see a class action suit filed against them. They deserve to be run out of business.

User's recommendation: DO NOT DO BUSINESS WITH THIS COMPAY!!!

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Resolved
ID
#2162326 Review #2162326 is a subjective opinion of poster.
Service
Airbnb Property Booking
Cons
  • Website is inaccurate no customer service unethical
Loss
$803
Preferred solution
Full refund

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Verified Reviewer

If is so hard to contact you & getting into my site, Airbnb was a good company but not happy with them anymore

1.0
Details
I wasted hours of my precious time to contact you guys, I was not able to contact you, I'm not happy with the service you are providing &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; the site has change Leanne 042259**** ring after 5.00 I will not recommend Airbnb
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ID
#2159363 Review #2159363 is a subjective opinion of poster.
Service
Airbnb Property Booking
Cons
  • Poor communication
Loss
$50
Preferred solution
Let the company propose a solution

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Airbnb - They robbed me

Airbnb - They robbed me
Airbnb - They robbed me
Airbnb - They robbed me
Airbnb - They robbed me
I booked a flat in your plataform, the house host Told me that I can book paying the deposit and 1 month rent . But you asking me for the deposit and 2 Months rent. But two days later he said This To me : Hello , the funds will come back to you , because each agent has a limit to receive funds and the account is blocked . and you need to complete again to secure the flat and move in asap . I did the payment on 26th August why, you didnt return my funds back to me Sent from my iPhone
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ID
#2156663 Review #2156663 is a subjective opinion of poster.
Service
Airbnb Property Booking
Loss
$1054
Preferred solution
Full refund

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Verified Reviewer

No contact form host or airbnb

Airbnb - Host canceled last minute We were late for our check in on the first day contacted the host was fine but then got a bit more delayed contacted again and didn't hear back for 5 hours later said can't book in now when was ok than we asked if could book in earlier the next day she was very rude on and said no then proceeded to cancel the entire break away within an hour so left us standard now in Scotland User's recommendation: Do not book with this host. Cons No quality control of listings Protecting the client who generates the most revenue for them Loss $253 Preferred solution The money back for the nights the host canceled at last minute

User's recommendation: Not to book with this host.

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ID
#2156275 Review #2156275 is a subjective opinion of poster.
Service
Airbnb Property Booking
Cons
  • Lack of background checks on hosts
  • There was no means of leaving feedback to warn others
Loss
$253
Preferred solution
Money back for night host canceld

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Airbnb - Host refusels to provide selrvices as booked

Reservation made begining of the year, in texts you will find terms.. i am to receive both spaces in the property for one flat fee so i can celebrate a small wedding. Host approved my small get together only if i purchased the full space and paid for 8 guest even tho only 5 will stay in June...i agreed . When June came Corona virus made me cancel my wedding celebration so instead of cancel i submitted a date change from June to new year's and beginning of January and get together to be had the 2nd . Date change sent May and accepted by the host right away. Now September i wanted to make sure all is good because the second space in the home that he insisted i had to pay for is available on the platform for the dates. I asked and was told i need to pay double for the dates that were accepted or not have the second space or my wedding. I replied that our terms were clear and he accepted these dates months ago. He said he will refund me in full but i have to cancel...i am well aware if i cancel i will be in policy and will not be refunded, explained he has to cancel if he cannot honor our agreement so i can be refunded in full as it is the host not honoring the reservation . Please help, i am sure he does not want the penalty from canceling but i need my money back to book my WEDDING celebration that should be in January.. please help!!!!
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ID
#2153796 Review #2153796 is a subjective opinion of poster.
Service
Airbnb Property Booking
Pros
  • Lovely homes instead of impersonal hotel
Cons
  • No personal customer service
  • Host can change terms of agreement
  • Host can ask for more money
Loss
$700
Preferred solution
Full refund

Airbnb - Cannot make a reservation

I have made my account multiple times it's not letting me make a reservation when I call Lynn and get my phone number it's saying it's not the phone number connected to my account
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ID
#2148468 Review #2148468 is a subjective opinion of poster.
Service
Airbnb Property Booking
Preferred solution
Trying to make an account and it will not let me

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Verified Reviewer
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Airbnb - Zero accountabiility

1.1
Details
Airbnb - Zero accountabiility
Airbnb - Zero accountabiility
Airbnb - Zero accountabiility
Airbnb - Zero accountabiility
Airbnb - Zero accountabiility
Airbnb - Zero accountabiility
Update by user Oct 12

They promised a refund 2 month ago eit no refund in sight

Update by user Aug 28

Airbnb love to put on a show on Facebook like that care, yet still have done nothing 4months in

Original review posted by user Aug 28
I stayed at a hosts place on June 20th that was completely gross, unclean, and smelt of ciggarets. Airbnb refuses to be accountable and refused to look into the sistuation

User's recommendation: Don't use.

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ID
#2139699 Review #2139699 is a subjective opinion of poster.
Service
Airbnb Property Booking
Pros
  • Customer service nightmare
  • Fact that they still have my money
Cons
  • Staff at call centre not empowered to help
  • Customer service or refund policy
  • Lack of response
Loss
$2600
Preferred solution
Price reduction

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Verified Reviewer

Airbnb - Cancelled Hawaii trip Covid 19

1.0
Details
Airbnb - Cancelled Hawaii trip Covid 19
Airbnb - Cancelled Hawaii trip Covid 19
Airbnb cancelled our trip June 22, promised full refund which they havent provided. They are not taking calls is the phone loops around and after picking the refund options it disconnects you! I tried calling corporate and my bank several times. The refund promised was almost $2,000, no calls back from the message thread as I have left over 30 messages! No calls back no refund!
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ID
#2137995 Review #2137995 is a subjective opinion of poster.
Service
Airbnb Property Booking
Pros
  • Have successfully used in the past
Cons
  • Whole experience
Loss
$187876
Preferred solution
Full refund