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1.0
Details
Airbnb - Refund
Airbnb - Refund
Airbnb - Refund
Airbnb - Refund
Cancelled our rental on March 21 2020 for our rental in Austin Hosted by Eastside Villas that was scheduled for October 22-27 of 2020 through Air BnB w/ a deposit $2581.62 due to Covid related complications. Which we had booked in January of 2020. The host nor Airbnb...
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Featured
ID
#2187974 Review #2187974 is a subjective opinion of poster.
Service
Airbnb House Rental
Cons
  • Will not refund deposit on a cancellation on nine months out
Loss
$2581
Preferred solution
Full refund

Airbnb - My paid rental has no power

1.0
Details
Airbnb - My paid rental has no power
Airbnb - My paid rental has no power
Airbnb - My paid rental has no power
Airbnb - My paid rental has no power
Airbnb - My paid rental has no power
Airbnb - My paid rental has no power
The add in Airbnb was for a house. Upon arrival we only have access to a 2 bedroom apartments no toiletries, broken toilet seat, dirty backyard. Dirty stoppage in the only shower in the apartment. The beach is not behind the house so their is no beach access from the house as it says on the website. No AC in the living room. The apartment is very hot. No lighting on the property as you arrive. I have videos And pictures of everything. I need a credit or cancellation I rather book another Airbnb in the area. I need help ASAP
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ID
#2166042 Review #2166042 is a subjective opinion of poster.
Service
Airbnb House Rental

Airbnb - Refund

1.2
Details
Airbnb - Refund
Airbnb - Refund
I filled a complaint by sending links nothing has been resolve
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ID
#2140927 Review #2140927 is a subjective opinion of poster.
Service
Airbnb House Rental
Pros
  • Getting a full refund
Cons
  • Useless customer service
Loss
$540
Preferred solution
Full refund

Airbnb - Fraud

We had reservations which we made in January. Our Airbnb was reserved from March 17-24. On March 8 we canceled our trip due to the corona virus. On the Airbnb website it clearly states their extenuating circumstances policy that states if you made your reservation before March 14 and your stay was between March 14 and April 14 that we would receive a full refund. $264.42 was not refunded. It is impossible to get through to a human. I held on twice for over an hour each time.

User's recommendation: Don’t trust what Airbnb says or writes. Beware!

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ID
#1831520 Review #1831520 is a subjective opinion of poster.
Service
Airbnb House Rental
Loss
$264
Preferred solution
Full refund

Airbnb - Beware HOSTS the company will not protect their hosts from false allegations

1.0
Details
I rented my home for three days. After two days the guest texted me to say the whole family suffered from carbon monoxide poisoning . I rushed home and called the fire dept prior to entering. NO trace of co was found and my co alarms had not gone off. Fire dept issued a report saying this is true. I called air b and b hoping to get ahead of a complaint and they cancelled my account and all future reservations. Last year I earned $20,000 and now have lost income fro 2020. They sent me an email on Christmas Eve asking me to respond within 24 hours. I saw the email too late. By the time I saw the email (no Text no call) they cancelled my account at midnight Christmas Day.. I have called customer service who say there is no account in my name and they cannot help me. I have made 4 calls to no avail.... I am contemplating hiring an atty to resolve this loss of income and unfair practice.
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ID
#1743159 Review #1743159 is a subjective opinion of poster.
Service
Airbnb House Rental
Cons
  • Poor communication
Reason of review
Access/ activation issues
Loss
$20000
Preferred solution
Let the company propose a solution

Airbnb - AirB&B in Sydney, filthy dirty, lacking essential items.

1.0
Details
We stayed two nights at 20 Albert Street, rozelle the place was awful, filthy bathroom, the outside was filled with rubbish, not swept for weeks, we had to hunt for towels, the pillows smelled and we had to sleep on towels, No TV or radio, cupboards full of clothing nowhere to hang anything, steps up to front door (about 20) filthy dirty.
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ID
#1691701 Review #1691701 is a subjective opinion of poster.
Service
Airbnb House Rental
Reason of review
Bad quality
Preferred solution
Full refund

Airbnb - Senior Citizen and Busy Parents BEWARE

Update by user Oct 11, 2019

I did some research on the property owner and discovered that the owner of the property had been taken to Civil Court on a number of occasions. I'm still in the process of discovering how many times the owner may have been taken to court by an "Airbnb Type Customer", and will report my finding to this forum at a later date.

Original review posted by user Oct 11, 2019
I used Airbnb Service one previous occasion where I booked lodging with two small pets with no additional pet fee associated. I decided to utilize Airbnb again for the same type of service, and accessed a lodging with Pet Friendly Service. ***The site had the Pet Friendly advertisement in Bold, BUT had the pet fee hidden by a "drop down" arrow which we missed. I believe most senior citizens and busy parents would have missed the drop down line as well. Additionally, when we paid for the service Airbnb site provided the total cost for the lodging which we paid at the time of booking. Airbnb failed to indicate that a pet fee might be charged in connection with the booking. Additionally, we discovered 20 days after booking that their was a $380.00 pet fee we had to pay, or cancel the booking and lose half the deposit. We attempted to appeal this conflict with Airbnb who held steady-fast in their position of "Booker BEWARE. I believe Airbnb should have at least let the customer know upon booking the lodging that a pet fee maybe associated with the booking transaction. This is a basic right to ALL Customers so that the Customer can be indeed aware of all fees associated with the booking.
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ID
#1677693 Review #1677693 is a subjective opinion of poster.
Service
Airbnb House Rental
Reason of review
Bad quality
Loss
$380
Preferred solution
Develop the Booking Site to include any additional fees in connection with pet fees lodging. Request refund

Airbnb - Miss represented home -never checked in and host kept all my money .

ad for "beach retreat" was no where near the beach and was NOT a town house !!! Never checked in - people were scary -notified airbnb and they didn't help at all and I lost $636 !!!!!!!!
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ID
#1628779 Review #1628779 is a subjective opinion of poster.
Location
Lake Worth, Florida
Service
Airbnb House Rental
Pros
  • Cheap and cool
Cons
  • Do not know the homes they advertise
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund

Airbnb - Host tried to jack up rental price four months after reservation

1.0
Details
Got a request to pay additional $550 on two night rental 4 months after establishing the reservation in Rehobeth beach. Basically host Marty got a better offer and tried to extort extra money out of us right before we were suppose to rent. I called AIRBNB to asked the reason for the up charge and they said “host made a mistake on the price”. Such *** Could you imagine a hotel deciding at the last minute they could charge more and upping the price 4 months after reservation was confirm. I declined the up charge and Marty cancelled the reservation. Be careful renting from this dude. AIRBNB said they would look into the situation and I never heard back from them
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ID
#1536240 Review #1536240 is a subjective opinion of poster.
Service
Airbnb House Rental
Reason of review
Pricing issue

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Highway robbery - Airbnb robs/charges traveler 14% on top of rent and also takes 3% from onwer proceeds

1.3
Details
I advertise my homes on Airbnb. I knew Airbnb deducted 3% from my proceeds, but did not know the traveler is also charged 14% to book on Airbnb site. I do not believe Traveler's know this fact. That "service fee" you see is not something an owner is charging. It is NOT tax. Save yourself money and seek the same house on a different website. Ask the owner a question first, before plunking down your credit card. Often the owner can link you to their direct number. Airbnb, VRBO, Homeaway, removed owner's contact information to rob traveler an owner. Look on TripAdvisor. The are less expensive for all.
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ID
#1446970 Review #1446970 is a subjective opinion of poster.
Service
Airbnb House Rental
Reason of review
undiscolsed cost to traveler
Preferred solution
Quit charging owners if you charge the traveler so much, reduce your fees

Airbnb - Inadequate refund

2.0
Details
We recently make a reservation through Airbnb, were charged and paid in full for that reservation, the owner cancelled at the last minute. Airbnb gave us a refund; however due to the change in exchange rate, I am out $150.90 plus the $$79.11 foreign exchange charge. I have spoken with Airbnb and they insist that since they gave me the full refund in pounds, which is what they originally charged me, they will not do anything else to assist. I feel that I am penalized because their owner cancelled on us. When the cancellation came through, Airbnb advised that they "may" penalize the owner, however, the property is still listed on their website and available for public view. Any suggestions or ideas on how to dispute this? Thank you
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ID
#1372920 Review #1372920 is a subjective opinion of poster.
Location
Riverside, California
Service
Airbnb House Rental
Pros
  • Website and property descriptions and pictures
  • Website and property descriptions
Cons
  • Customer service or refund policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$151
Preferred solution
Full refund

Airbnb - Calander default set to cause incorrect booking resulting in non refundable fees

1.0
Details
The site is set up for some wierd default on the calandar. This defualt is EXTREMEMLY frustrating. When you are looking for certain dates it will apparently skip to a month or more in advance and continue doing this. When people are using such small screens such as phones or a small tablet it is already hard to read. We booked a trip that should have been for June 21, 22 only to discover when we arrived and expected to check in it was actually for July 21, 22. The host was gracious and helpful since we were here for a wedding but when we cancelled I now see we are paying Airbnb $31.60 in a service fee regardless! The calander default should be addressed unless this is Airbnb's way of making double the revenue. We are upset to say the least and will stay clear of using this site again.
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ID
#1286949 Review #1286949 is a subjective opinion of poster.
Service
Airbnb House Rental
Cons
  • Defualt calander
  • Extra fees
  • Cancellation becuase of the calander defualt
Reason of review
Return, Exchange or Cancellation Policy
Loss
$32
Preferred solution
Full refund

Airbnb - Homeowner beware

A home in my neighborhood recently went on Airbnb. An Airbnb customer rented the house and threw a huge party with over 100 people complete with loud DJ in a residential neighborhood. They partied into the wee hours of the morning resulting in police to the house. They trashed the street, the house, etc. Homeowners ended up with fines from police! Plus I am sure the house was trashed on the inside.
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ID
#1247653 Review #1247653 is a subjective opinion of poster.
Service
Airbnb House Rental
1.0
Details
airbnb.com/rooms/20775593 for a vacation over 2 months in the future. Within 1 hour of booking, we realized we had made a mistake (house only had 1 restroom and we were a family of 7). I immediately contacted the owner and Airbnb. After numerous emails and phone calls,...
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ID
#1102567 Review #1102567 is a subjective opinion of poster.
Location
San Francisco, California
Service
Airbnb House Rental
Cons
  • Ability to help with a bad home owner
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1100
Preferred solution
Full refund
Convenient Lovely Manhattan NYC  Airbnb
Last weekend I visited NYC and I decided to stay in an Airbnb. Obviously the pictures look very nice and all, so I went for it... I arrived late on a Friday, tired from the bus, just wanted to get in the shower and sleep before the tourist and busy day I was going to...
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ID
#1091859 Review #1091859 is a subjective opinion of poster.
Service
Airbnb House Rental
Reason of review
Not as described/ advertised