Airbnb does not protect the consumer
Early September I booked "Cozy apartment in the heart of Fremont" in Seattle, through Airbnb.Arrived for a late check-in, discovered the place was filthy.
Because of the late hour, I did not contact the host immediately. This was my first time using Airbnb, so was not aware of the requirement to contact them within 24 hours. It was a long weekend, so no other accommodations were available. I requested a refund, received $37 back from a $40 cleaning fee.
Future attempts to resolve through Airbnb result in loops in their website. No way to contact them directly. I will never use Airbnb again.
They (and their supposed attention to hosting requirements) cannot be trusted.I paid $500 for this unit and feel justified in asking for a full refund.
This person wrote the review because of poor customer service at Airbnb and attached photo s. Reviewer claimed that he or she lost $450 and wants Airbnb to issue a full refund.
The most disappointing in user's experience was airbnb unwilling to help resolve issues. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.