Early September I booked "Cozy apartment in the heart of Fremont" in Seattle, through Airbnb. Arrived for a late check-in, discovered the place was filthy.
Because of the late hour, I did not contact the host immediately. This was my first time using Airbnb, so was not aware of the requirement to contact them within 24 hours. It was a long weekend, so no other accommodations were available. I requested a refund, received $37 back from a $40 cleaning fee.
Future attempts to resolve through Airbnb result in loops in their website. No way to contact them directly. I will never use Airbnb again.
They (and their supposed attention to hosting requirements) cannot be trusted. I paid $500 for this unit and feel justified in asking for a full refund.
Product or Service Mentioned: Airbnb Apartment Rental.
Reason of review: Poor customer service.
Monetary Loss: $450.
Preferred solution: Full refund.
I didn't like: Airbnb unwilling to help resolve issues.