Airbnb Customer Care Review from Sydney, New South Wales
An Airbnb guest flooded my bathroom.The water leaked out into the adjoining bedroom soaking the carpet.
It went right to the underlay. I took photos of the affected area and had a carpet layer relay fresh underlay and carpet: I sent the photos to Airbnb requesting reimbursement for the damage and cost to me. Airbnb dismissed my claim in a long-winded message that made no sense: I am beside myself as airbnb are not willing to discuss this further.
Airbnb's customer service support has deteriorated immensely in the 3 years that I've been a loyal host.I have now switched to an Australian equivalent (Stayz) and feeling appreciated.
Review #851808 is a subjective opinion of a user.