Sydney, New South Wales
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An Airbnb guest flooded my bathroom.The water leaked out into the adjoining bedroom soaking the carpet.

Related: Airbnb - Beaten outside of AIRB&B in Washington DC

It went right to the underlay. I took photos of the affected area and had a carpet layer relay fresh underlay and carpet: I sent the photos to Airbnb requesting reimbursement for the damage and cost to me. Airbnb dismissed my claim in a long-winded message that made no sense: I am beside myself as airbnb are not willing to discuss this further.

Airbnb's customer service support has deteriorated immensely in the 3 years that I've been a loyal host.I have now switched to an Australian equivalent (Stayz) and feeling appreciated.

Review #851808 is a subjective opinion of a user.

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PRODUCT OR SERVICE Airbnb Customer Care
Reason of Review / Monetary Loss Poor customer service / Not specified
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