Product: Airbnb Customer Care Clear all filters (86 of 86 reviews match)
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Airbnb does everything they can to misguide you as a host. Their policies are not clear. They tell you their assurance protects guests in your home but they don’t tell you that they protect items missing or damaged. When you come back and file a claim, if it’s not...
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1.0
Product
Airbnb Customer Care
#1237261
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We had booked and paid for our accommodation back in Oct 17 through Air bnb.We received confirmation and receipt from them. We by chance emailed the property owner on the Thurs eve to check that all was okay to hear that she had not received the booking from Air bnb...
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1.0
Product
Airbnb Customer Care
I didn't like
  • Customer trust and safety issues no customer protection exists
#1203027
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com and Airbnb. I just canceled my account with Airbnb. As a vacation home owner that has been around I can tell you Airbnb is a joke. I challenge to to find a customer service number, email, or chat on the airbnb website. HA! You can't! You have to dig on the web to...
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1.0
Product
Airbnb Customer Care
I didn't like
  • Customer service attitude
  • Illegal activity
  • Unprofessional practices
#1201744
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I’ve now been refused by more then 5 different hosts due to my assistance dog, I have complained, I have cried I have broken down, not much happens, she is a legit service dog with all the paper work, no one asks for that, they just say no we don’t allow dogs, I...
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1.0
Smiths Gully, Victoria County
Product
Airbnb Customer Care
#1199437
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Arrived at site but the address was different from the alleged address when I paid my money.There was a weird black woman who had shoes all over the floor and another who was looking through the kitched drawers and who seemed to be spaced out and equally as weird. When...
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Product
Airbnb Customer Care
#1181836
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When I first opened an account with AirBnb, I was under the impression that they would treat their customers fairly. However, as I had an issue with my second renter, my opinion of this company changed dramatically. Having had a few damages to my property by the guest,...
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Anonymous
Shelley Hunter

In regard to the comment left by SLR, as a host, you do give your keys to strangers, that's part of the deal to make money. In return you expect them to treat your room/house ...

Anonymous
SLR

you rent your home to totally unknown persons, they cry when they don't treat your property with the respect you expect.That's why I don't give my keys to people I don't know

Product
Airbnb Customer Care
I didn't like
  • Unfair
#1170827
Reply to reviews
Finally I googled Airbnb and was able to find a customer service toll free number. Jay, a representative answered, whose patience was tried with my frustration! He DID know that the only way to get a customer service number was to Google it --he knew that it is not...
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Anonymous
Virginia Durham

No, as of months later I have not received any communication from them exceptA SURVEY TO TELL THEM HOW GREAT MY EXPERIENCE WAS WITH THEMThere was no place to tell them about t...

Dannie.-_-.09
Dannie.-_-.09

will you use Airbnb in the future?

1.0
Product
Airbnb Customer Care
I didn't like
  • Booking process
  • Customer service
  • No communication
#1161121
Reply to reviews
I contacted this BS company about a reservation my daughter made in Europe.She is traveling and I have not heard from her in 6 days. I had all the information they requested, including name, phone numbers & reservation code. Even the credit card used to make the...
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Anonymous
tim

What is your problem? How can you not be aware that sending your daughter into a strangers home in another country is a stupid move. Everyone should go back to using hotels th...

Product
Airbnb Customer Care
#1103252
Reply to reviews
IF YOU WANT TO GIVE YOURSELF AN EARLY HEART ATTACK VIA DISGUSTING SERVICE & SLOW FEEDBACK & POTENTIAL F*CKUPS OF HOLIDAYS - YOU HAVE COME TO THE RIGHT F**KING SH*THOLE ! YOU COULD NOT GET WORSE SERVICE ! NO ONE CAN GET ANY PROBLEMS SORTED NO CLIENT SATISFACTION ONLY PATHETIC SERVICE NO SUFFICIENT FEEDBACK NO TIME FRAMES - EVERYTHING TAKES FOREVER (IE NEVER GETS SORTED OUT OR FIXED) I HAVE HAD ENDLESS PROBLEMS AND THIS IS JUST TO BOOK THE ACCOMMODATION - I HAVE NOT EVEN BEEN TO THE APARTMENT YET. STAY THE *** AWAY FROM THIS USELESS PATHETIC AND UNPROFESSIONAL COMPANY YOU WILL HAVE NOTHING BUT PROBLEMS AND SH*T SERVICE Tip for consumers: DONT USE AIRBNB...
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Anonymous
Anonymous

Your report is worthless. Are you the same?

1.0
Product
Airbnb Customer Care
I didn't like
  • Customer service
  • Useless customer service
  • Whole experience
#1097674
Reply to reviews
I've used Airbnb before with great results from my side and from post visit host reviews. Tried to make a reservation and they asked for me to upload my government issued ID and take a photo for facial recognition matching. I DON'T THINK SO! This is a violation of my...
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2.7
Product
Airbnb Customer Care
I didn't like
  • No privacy for guests
  • Dishonesty
  • Airbnb is unfair to the guest and does not follow its policy
#1089231
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