Product: Airbnb Customer Care Clear all filters (0 of 94 reviews match)
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Airbnb, without my consent or any notification, reversed the gift card transaction and charged my credit card. When I contacted them to resolve, they advised the inability to use gift card funds is a known issue on their end, and can do nothing to resolve. The best...
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1.0
Product
Airbnb Customer Care
#1395565
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Air Bnb is very risky to travel with they can cancel your booking at any time on you! Travel at your own risk... To add insult to injury the customer service is a nightmare and they send your call to their slave labor department in the Phillipines or Pakistan where...
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EvilMorayEel316
EvilMorayEel316

Similar experience in all aspects

1.0
Product
Airbnb Customer Care
#1357476
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I entered the apartment and was met with filthy and unhealthy conditions. I took photos, reported it and asked for my money back. I got my money back, but in the meantime, due to the popularity of the area I had to rush and book a room at a motel 20 minutes away in a...
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2.8
Product
Airbnb Customer Care
#1326747
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I just stayed at my first Airbnb. The place was so dirty there was a layer of dirt on counters and dishes. The description says you can camp on the lawn as it is within a camp area. So we actually camped rather than stayed in the one dirty bed in the tiny cabin we paid...
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1.0
Product
Airbnb Customer Care
#1275940
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I booked an Airbnb months in advance in Florida. I am a student who was interning, and I needed a place to stay without breaking the bank and I found the perfect place. A few days before I was set to start my internship, my host cancelled on me. Unfortunately, because...
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Anonymous
Gracy

Good for you!

Anonymous
Lisa

Sounds terrible. We had this happen to us about 3 weeks ago.

1.2
Product
Airbnb Customer Care
I liked
  • Property offers
I didn't like
  • Incompetent
  • Airbnb case mangers
  • Lack of transparency
#1271468
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Airbnb called me and wanted to know of any incidents that I knew of that happened at our home. I said I had know idea what could have happened as my partner and I went to bed and were asleep by 10 pm and did not wake until after 8 am which by that time she had left....
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Product
Airbnb Customer Care
#1261881
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Airbnb does everything they can to misguide you as a host. Their policies are not clear. They tell you their assurance protects guests in your home but they don’t tell you that they protect items missing or damaged. When you come back and file a claim, if it’s not...
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1.0
Product
Airbnb Customer Care
#1237261
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AB&B did not bother to find out the facts or corroborate, they just sent me a nasty email telling me "Guests who receive multiple negative reviews may not be able to book a future stay on Airbnb." Tried to speak with someone in Customer Care to no avail as they don't...
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1.3
Product
Airbnb Customer Care
#1219115
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Airbnb said that the host changed his mind, now the worst part is that our review regarding the host wans't published but his difamatory review is published on our profile. The Portugal portugueses customer support help is incompetent and didnt manage to solve this...
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1.0
Product
Airbnb Customer Care
#1212623
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We had booked and paid for our accommodation back in Oct 17 through Air bnb.We received confirmation and receipt from them. We by chance emailed the property owner on the Thurs eve to check that all was okay to hear that she had not received the booking from Air bnb...
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1.0
Product
Airbnb Customer Care
I didn't like
  • Customer trust and safety issues no customer protection exists
#1203027
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