Product: Airbnb Customer Care Clear all filters (77 of 77 reviews match)
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I contacted this BS company about a reservation my daughter made in Europe.She is traveling and I have not heard from her in 6 days. I had all the information they requested, including name, phone numbers & reservation code. Even the credit card used to make the...
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Anonymous
tim

What is your problem? How can you not be aware that sending your daughter into a strangers home in another country is a stupid move. Everyone should go back to using hotels th...

Product
Airbnb Customer Care
#1103252
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IF YOU WANT TO GIVE YOURSELF AN EARLY HEART ATTACK VIA DISGUSTING SERVICE & SLOW FEEDBACK & POTENTIAL F*CKUPS OF HOLIDAYS - YOU HAVE COME TO THE RIGHT F**KING SH*THOLE ! YOU COULD NOT GET WORSE SERVICE ! NO ONE CAN GET ANY PROBLEMS SORTED NO CLIENT SATISFACTION ONLY PATHETIC SERVICE NO SUFFICIENT FEEDBACK NO TIME FRAMES - EVERYTHING TAKES FOREVER (IE NEVER GETS SORTED OUT OR FIXED) I HAVE HAD ENDLESS PROBLEMS AND THIS IS JUST TO BOOK THE ACCOMMODATION - I HAVE NOT EVEN BEEN TO THE APARTMENT YET. STAY THE *** AWAY FROM THIS USELESS PATHETIC AND UNPROFESSIONAL COMPANY YOU WILL HAVE NOTHING BUT PROBLEMS AND SH*T SERVICE Tip for consumers: DONT USE AIRBNB...
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Anonymous
Anonymous

Your report is worthless. Are you the same?

1.0
Product
Airbnb Customer Care
I didn't like
  • Useless customer service
  • Whole experience
  • Poor customer service
#1097674
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I've used Airbnb before with great results from my side and from post visit host reviews. Tried to make a reservation and they asked for me to upload my government issued ID and take a photo for facial recognition matching. I DON'T THINK SO! This is a violation of my...
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2.7
Product
Airbnb Customer Care
I didn't like
  • No privacy for guests
  • Dishonesty
  • Airbnb is unfair to the guest and does not follow its policy
#1089231
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Airbnb - Poor customer service

#1087221
The poor customer service agents and no escalation team so that the customer care agents and speak and do what ever they want.
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Airbnb Customer Care Review

#1011993
1.0
Details
Airbnb charged me twice for the same booking. When I called to ask for a refund on the 2nd charge, they told me it never went thru. I gave them transaction # and then they said someone will call me. I was denied a reeference # to my phone call and I was "professionally" hung up on when I asked for the customer complaint hotline. I will never use them again.
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Number of Destinations

Airbnb Customer Care Review

#990320
3.0
Details
Had an inquiry from the host but got a nasty response. I believe airbnb should provide training to the host on how to properly treat customers. Thanks
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Price Affordability

Airbnb Customer Care Review

#985177
Host is refusing to refund despite agreeing to do so. multiple complaints to company to no avail. No is interested in helping. Avoid this company! They care about making money and that's all.
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airbnb.com/resolutions/3275732 Host name Hyesoo Airbnb granted 347USD as a refund on July 18th for the 16 days I didn't stay at Hye-soo's place. The problem was the host's ill manners when she s demanded me to throw away food-refuse in her way. But for 5 days i heard...
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Product
Airbnb Customer Care
#1077926
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This type of transaction destroys the integrity of Airbnb. Mind you this is a "superhost" that exhibits 'benchmarks' such as: 1. Completing at least 10 trips in their listings in a year (translation: they aren't struggling to get reservations so why are they so...
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Product
Airbnb Customer Care
#1072223
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First let me say that I am a person that has very high tolerance but when it comes to AIRBNB well they made me loose it. As a guest and as host I had my share of negative experiences with these people. I had incidents where people had damaged my home and they ended up...
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Product
Airbnb Customer Care
#1064491
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AIRBNB BLOCKS CUSTOMER COMPLAINTS!
AIRBNB BLOCKS CUSTOMER COMPLAINTS!
I sent them my problems on twitter because they asked and THEY BLOCKED MY ACCOUNT! "I am extraoridinarily unhappy and feel unprotected and violated by Airbnb during my last few resolution calls. It is a bad vicious cycle of abuse, combing terrible customer service...
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1.3
Product
Airbnb Customer Care
#1053613
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I issued a refund to the guest according to airbnb website instructions. It was more than the airbnb amount. Airbnb gave the guest the amount they calculated as the refund I owed as well as the amount that I refunded. Trying to resolve this is a nightmare. I called and...
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1.0
Product
Airbnb Customer Care
#1050965
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I will never ever book Airbnb or refer to anyone to book or make any reservation with Airbnb. This is my very first time booking a place and it is very disappointing from the beginning. Even when you specified were to book a place in Hawaii and you selected the island...
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1.0
Product
Airbnb Customer Care
#1042950
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The call center just makes excuses and then claims to have no information on how to contact anyone actually AT AirBnb who is actually EMPOWERED to help you. There is no way through the website to even find the call center number-- that's done through a google search....
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1.4
Product
Airbnb Customer Care
I didn't like
  • Lack of customer service contact information
  • Unprofessional practices
  • No empowerment for customer service call center to actually help
#1041185
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