Product: Airbnb Customer Care Clear all filters (0 of 100 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:

Airbnb - What a JOKE!

I tried to make a reservation for tonight; they made me jump through a hundred hoops (I'm not tech savvy) and then told me it would be 24 HOURS before anyone got back to me! Called and they asked for a reservation number... THEY DIDN"T GIVE ME ONE YET! Never again! I'm probably out $129!
Product
Airbnb Customer Care
#1510904
Reply to reviews
Show
I booked an Airbnb in Madrid, Spain months in advance. When I first got there I thought it was okay. Slightly smaller than I thought it'd be and it had some grime around the edges of the walls, but I didn't have any immediate concerns. But after spending the night, we...
Read more
1.0
Product
Airbnb Customer Care
I didn't like
  • Lack of refund
  • Business ethics
#1504335
Reply to reviews

Airbnb - Cancellation

We had to cancel the rental due to military changes so let the host know right away, the next morning in fact, assuming it was the fair thing to do for the host giving them more than enough time to rent unit again, almost 4 months in fact. Policy is, now we found out, if we would of waited until the first 7 days of the 14 days before arrival we would of got full refund instead of less the 50% by letting them know almost four months before arrival, what's up with that?
1.0
Details
Exchange, Refund and Cancellation Policy
Product
Airbnb Customer Care
#1503796
Reply to reviews
Show

Airbnb - Their I.T. is pathetic

I received about a dozen messages from the property owner. Because Airbnb "did not recognise" the I-pad that I was using, I was unable to respond to the messages. The owner was becoming so distraught that I had to research her telephone number and call her. Now that I have returned home, and am using the laptop through which I made all reservations, Airbnb still "does not recognise", and despite repeated attempts to change passwords, I have been unable to review the properties I have used.
Product
Airbnb Customer Care
#1492659
Reply to reviews
Show
I rented a home on Airbnb for a weekend and a window was damaged. I contacted Airbnb because I have integrity and felt it dishonest not to do so. The property owner sent in an invoice for the wrong type window which was $1000 more than I owe for the actual window we...
Read more
1.5
Product
Airbnb Customer Care
I didn't like
  • Customer service practices
#1484154
Reply to reviews

Airbnb - SUCKS

MISREPRESENTED offering. Price was 112 a night so I booked it for 3 nights with taxes etc. it came to $496. Then I was told by the host that my two cats requires a $375 security deposit (in case they find hairs!) Seriously, It says that in their letter. Now how "pet friendly" is that. Then they said they needed a $500 security deposit, after I had already booked on Airbnb's "crappy" website (took over an hour to book). On top of that, they also hide their contact numbers so you have to navigate 3 or 4 pages down; if you can find it at all. My wife and I have to get out of the house and we have two cats. The house must be tented for termites! The was a headache I didn't need! 1st time User: NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Product
Airbnb Customer Care
#1459605
Reply to reviews
Show
Airbnb, without my consent or any notification, reversed the gift card transaction and charged my credit card. When I contacted them to resolve, they advised the inability to use gift card funds is a known issue on their end, and can do nothing to resolve. The best...
Read more
1.0
Product
Airbnb Customer Care
#1395565
Reply to reviews
Air Bnb is very risky to travel with they can cancel your booking at any time on you! Travel at your own risk... To add insult to injury the customer service is a nightmare and they send your call to their slave labor department in the Phillipines or Pakistan where...
Read more
EvilMorayEel316
EvilMorayEel316

Similar experience in all aspects

1.0
Product
Airbnb Customer Care
#1357476
Reply to reviews
I entered the apartment and was met with filthy and unhealthy conditions. I took photos, reported it and asked for my money back. I got my money back, but in the meantime, due to the popularity of the area I had to rush and book a room at a motel 20 minutes away in a...
Read more
2.8
Product
Airbnb Customer Care
#1326747
Reply to reviews
I just stayed at my first Airbnb. The place was so dirty there was a layer of dirt on counters and dishes. The description says you can camp on the lawn as it is within a camp area. So we actually camped rather than stayed in the one dirty bed in the tiny cabin we paid...
Read more
1.0
Product
Airbnb Customer Care
#1275940
Reply to reviews