Product: Airbnb Customer Care Clear all filters (82 of 82 reviews match)
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Arrived at site but the address was different from the alleged address when I paid my money.There was a weird black woman who had shoes all over the floor and another who was looking through the kitched drawers and who seemed to be spaced out and equally as weird. When...
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Product
Airbnb Customer Care
#1181836
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When I first opened an account with AirBnb, I was under the impression that they would treat their customers fairly. However, as I had an issue with my second renter, my opinion of this company changed dramatically. Having had a few damages to my property by the guest,...
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Anonymous
SLR

you rent your home to totally unknown persons, they cry when they don't treat your property with the respect you expect.That's why I don't give my keys to people I don't know

Dannie.-_-.09
Dannie.-_-.09

will you use Airbnb again in the future?

Product
Airbnb Customer Care
I didn't like
  • Unfair
#1170827
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Finally I googled Airbnb and was able to find a customer service toll free number. Jay, a representative answered, whose patience was tried with my frustration! He DID know that the only way to get a customer service number was to Google it --he knew that it is not...
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Anonymous
Virginia Durham

No, as of months later I have not received any communication from them exceptA SURVEY TO TELL THEM HOW GREAT MY EXPERIENCE WAS WITH THEMThere was no place to tell them about t...

Dannie.-_-.09
Dannie.-_-.09

will you use Airbnb in the future?

1.0
Product
Airbnb Customer Care
I didn't like
  • Poor customer service
  • No communication
  • Customer service attitude
#1161121
Reply to reviews
I contacted this BS company about a reservation my daughter made in Europe.She is traveling and I have not heard from her in 6 days. I had all the information they requested, including name, phone numbers & reservation code. Even the credit card used to make the...
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Anonymous
tim

What is your problem? How can you not be aware that sending your daughter into a strangers home in another country is a stupid move. Everyone should go back to using hotels th...

Product
Airbnb Customer Care
#1103252
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IF YOU WANT TO GIVE YOURSELF AN EARLY HEART ATTACK VIA DISGUSTING SERVICE & SLOW FEEDBACK & POTENTIAL F*CKUPS OF HOLIDAYS - YOU HAVE COME TO THE RIGHT F**KING SH*THOLE ! YOU COULD NOT GET WORSE SERVICE ! NO ONE CAN GET ANY PROBLEMS SORTED NO CLIENT SATISFACTION ONLY PATHETIC SERVICE NO SUFFICIENT FEEDBACK NO TIME FRAMES - EVERYTHING TAKES FOREVER (IE NEVER GETS SORTED OUT OR FIXED) I HAVE HAD ENDLESS PROBLEMS AND THIS IS JUST TO BOOK THE ACCOMMODATION - I HAVE NOT EVEN BEEN TO THE APARTMENT YET. STAY THE *** AWAY FROM THIS USELESS PATHETIC AND UNPROFESSIONAL COMPANY YOU WILL HAVE NOTHING BUT PROBLEMS AND SH*T SERVICE Tip for consumers: DONT USE AIRBNB...
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Anonymous
Anonymous

Your report is worthless. Are you the same?

1.0
Product
Airbnb Customer Care
I didn't like
  • Whole experience
  • Useless customer service
  • Poor customer service
#1097674
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I've used Airbnb before with great results from my side and from post visit host reviews. Tried to make a reservation and they asked for me to upload my government issued ID and take a photo for facial recognition matching. I DON'T THINK SO! This is a violation of my...
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2.7
Product
Airbnb Customer Care
I didn't like
  • Dishonesty
  • No privacy for guests
  • Airbnb is unfair to the guest and does not follow its policy
#1089231
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Airbnb - Poor customer service

The poor customer service agents and no escalation team so that the customer care agents and speak and do what ever they want.
Product
Airbnb Customer Care
#1087221
Reply to reviews
airbnb.com/resolutions/3275732 Host name Hyesoo Airbnb granted 347USD as a refund on July 18th for the 16 days I didn't stay at Hye-soo's place. The problem was the host's ill manners when she s demanded me to throw away food-refuse in her way. But for 5 days i heard...
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Product
Airbnb Customer Care
#1077926
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This type of transaction destroys the integrity of Airbnb. Mind you this is a "superhost" that exhibits 'benchmarks' such as: 1. Completing at least 10 trips in their listings in a year (translation: they aren't struggling to get reservations so why are they so...
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Product
Airbnb Customer Care
#1072223
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First let me say that I am a person that has very high tolerance but when it comes to AIRBNB well they made me loose it. As a guest and as host I had my share of negative experiences with these people. I had incidents where people had damaged my home and they ended up...
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Product
Airbnb Customer Care
#1064491
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