Product: Airbnb Customer Care Clear all filters (0 of 89 reviews match)
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Airbnb called me and wanted to know of any incidents that I knew of that happened at our home. I said I had know idea what could have happened as my partner and I went to bed and were asleep by 10 pm and did not wake until after 8 am which by that time she had left....
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Airbnb Customer Care
#1261881
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Airbnb does everything they can to misguide you as a host. Their policies are not clear. They tell you their assurance protects guests in your home but they don’t tell you that they protect items missing or damaged. When you come back and file a claim, if it’s not...
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1.0
Product
Airbnb Customer Care
#1237261
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AB&B did not bother to find out the facts or corroborate, they just sent me a nasty email telling me "Guests who receive multiple negative reviews may not be able to book a future stay on Airbnb." Tried to speak with someone in Customer Care to no avail as they don't...
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1.3
Product
Airbnb Customer Care
#1219115
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Airbnb said that the host changed his mind, now the worst part is that our review regarding the host wans't published but his difamatory review is published on our profile. The Portugal portugueses customer support help is incompetent and didnt manage to solve this...
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1.0
Product
Airbnb Customer Care
#1212623
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We had booked and paid for our accommodation back in Oct 17 through Air bnb.We received confirmation and receipt from them. We by chance emailed the property owner on the Thurs eve to check that all was okay to hear that she had not received the booking from Air bnb...
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1.0
Product
Airbnb Customer Care
I didn't like
  • Customer trust and safety issues no customer protection exists
#1203027
Reply to reviews
com and Airbnb. I just canceled my account with Airbnb. As a vacation home owner that has been around I can tell you Airbnb is a joke. I challenge to to find a customer service number, email, or chat on the airbnb website. HA! You can't! You have to dig on the web to...
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1.0
Product
Airbnb Customer Care
I didn't like
  • Unprofessional practices
  • Airbnb services
  • Illegal activity
#1201744
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I’ve now been refused by more then 5 different hosts due to my assistance dog, I have complained, I have cried I have broken down, not much happens, she is a legit service dog with all the paper work, no one asks for that, they just say no we don’t allow dogs, I...
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1.0
Smiths Gully, Victoria County
Product
Airbnb Customer Care
#1199437
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Arrived at site but the address was different from the alleged address when I paid my money.There was a weird black woman who had shoes all over the floor and another who was looking through the kitched drawers and who seemed to be spaced out and equally as weird. When...
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Product
Airbnb Customer Care
#1181836
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When I first opened an account with AirBnb, I was under the impression that they would treat their customers fairly. However, as I had an issue with my second renter, my opinion of this company changed dramatically. Having had a few damages to my property by the guest,...
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Anonymous
Shelley Hunter

In regard to the comment left by SLR, as a host, you do give your keys to strangers, that's part of the deal to make money. In return you expect them to treat your room/house ...

Anonymous
SLR

you rent your home to totally unknown persons, they cry when they don't treat your property with the respect you expect.That's why I don't give my keys to people I don't know

Product
Airbnb Customer Care
I didn't like
  • Unfair
#1170827
Reply to reviews
Finally I googled Airbnb and was able to find a customer service toll free number. Jay, a representative answered, whose patience was tried with my frustration! He DID know that the only way to get a customer service number was to Google it --he knew that it is not...
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Anonymous
Virginia Durham

No, as of months later I have not received any communication from them exceptA SURVEY TO TELL THEM HOW GREAT MY EXPERIENCE WAS WITH THEMThere was no place to tell them about t...

Dannie.-_-.09
Dannie.-_-.09

will you use Airbnb in the future?

1.0
Product
Airbnb Customer Care
I didn't like
  • Customer service
  • Customer service attitude
  • No communication
#1161121
Reply to reviews