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Airbnb - Requesting refund

I accidentally made 2 reservations for the same weekend and the refused to give back full refund .. I have a reservation already with airbnb for the weekend of the 16-19
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ID
#2198645 Review #2198645 is a subjective opinion of poster.
Service
Airbnb Claim
Loss
$309
Preferred solution
Full refund

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Robinhood - Decline the Airbnb it's fruad

3.4
Details
Robinhood - Decline the Airbnb it's fruad
Robinhood - Decline the Airbnb it's fruad
Robinhood - Decline the Airbnb it's fruad
Robinhood - Decline the Airbnb it's fruad
Robinhood - Decline the Airbnb it's fruad
The Airbnb was abandon and last renter had the keys and posted it online then the real owner showed up to check it out said has been abandoned since April I almost got arrested for trespassing but the owner was nice about it gave me 3 days to move out I went homeless I would like a full refund

User's recommendation: Please read the reviews always check in with the security desk.

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ID
#2142708 Review #2142708 is a subjective opinion of poster.
Service
Airbnb Claim
Pros
  • Handle the legal part for you makes it way less steff
  • User friendly app
  • Easy to add funds
Cons
  • Restrictions are too long
  • System is messed up sometimes
  • Suggest 3 day option to cancel
Loss
$3537
Preferred solution
Full refund

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Verified Reviewer

Airbnb - NO COMMUNICATION

1.0
Details
Ive reached out to Airbnb numerous times and they fail to communicate back. Cannot get into my account because I have a new phone number and its not letting me retrieve my password etc. Airbnb has been NO HELP AT ALL!

User's recommendation: USE A DIFFERENT COMPANY!

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ID
#2134712 Review #2134712 is a subjective opinion of poster.
Service
Airbnb Claim
Cons
  • Listing or the customer serivce
Preferred solution
Account retrieval

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Verified Reviewer

Airbnb - Someone has used my credit card to book

Hello my name is Robert someone has used my card to book with you guys and I need this to be fixed immediately. I have frozen the card and am in the process of handling this situation with Visa as well. I hope you guys will not still allow whoever has done such illegal activity to still be part of airb bnb as a community.
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ID
#1988129 Review #1988129 is a subjective opinion of poster.
Service
Airbnb Claim
Loss
$84
Preferred solution
Cancel reservation and block person from community and deposit full refund back on my card

Airbnb - For a refund and to register a complaint.

I canceled my reservation I thought that was what I was supposed to do because of the Coronavirus, I believe I didn't follow the correct procedure, I also contacted the host, I have called the help center which has been unsuccessful, the help center told me to send documentation, I have tried to send the cancellation from the airline to them unfortunately this has been unsuccessful. Could someone please contact me and let me know exactly how to proceed. Thank you Sincerely, Lynn Santelli
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ID
#1906867 Review #1906867 is a subjective opinion of poster.
Service
Airbnb Claim
Loss
$247
Preferred solution
Full refund

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Verified Reviewer

Airbnb with holding refunds during a Pandemic

1.0
Details
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Airbnb has shown themselves to be just another petty, greedy multi-million dollar corporation with little to no compassion or concern for their hardworking customers who are now suffering financially due to the Coronavirus pandemic. In February I booked a stay through Airbnb for my mothers 60th birthday in early July. Her older brother and his family live in Florida, and I thought it would be nice for our entire family to go there so she could spend her birthday surrounded by all of the people who love her. Unfortunately, the Coronavirus pandemic has derailed those plans completely. My mother has Multiple Sclerosis which makes Covid-19 far more dangerous for her than many others. On top of that I live in NYC, the epicenter of the pandemic in the US, and do not want to possibly carry a fatal disease home to my mother and extended family. She and I discussed what she wanted to do about our trip, and under the circumstances she felt we should cancel or go later in the year. I, of course, thought that canceling this reservation would be fairly simple. I assumed Airbnb, being a reputable and well respected company, would be doing the honorable thing during so many peoples time of need. I was wrong. I paid the first installment payment of $930.84 to Airbnb when I booked in February, and my second payment of $823.30 would be due soon. I checked Airbnbs site first, and was directed to the host for my stay RealJoy Vacations. I called RealJoy Vacations, explained my situation, and was told that I needed to talk to Airbnb because Airbnb had not released my payment information to them yet. I reached out to Airbnb via their online messaging platform, and was told that while they have not transferred my payment to my host and will not do so until 24 hours before my check-in time, they cant refund my money to me because they have to negotiate a cancelation through the host (RealJoy Vacations). I then tried to change the dates of our stay to October hoping that it would be safer for my mother to travel at a later date, but that request was denied! Currently, Airbnb has extended their Coronavirus refund coverage to reservations with check-in dates before June 15th, and our check-in date is July 9th. When I first started on this task to cancel they were only covering check-in dates before May 31st. Heres my biggest problem with what Airbnb is doing to me, and I am sure countless others. They are showing themselves to be just another greedy corporation with little to no care for their customers. Their websites about us page states An economic empowerment engine, Airbnb has helped millions of hospitality entrepreneurs monetize their spaces and their passions while keeping the financial benefits of tourism in their own communities. Thats all well and great, but now Airbnb is just another multi-million dollar corporation monetizing working peoples pain and hardships. 30 Million people in the United States have filed for unemployment in the last 6 weeks, many who have lost their entire livelihood due to this pandemic. Why does Airbnb see fit to penalize those suffering people further? Why are they making it nearly impossible for anyone to receive a refund for a Summer trip that would be too dangerous and now, due to lack of work, too expensive to take? How many people do you think booked a stay for the 4th of July, paid for half of the booking, only to find out they are in the exact same boat that I now find myself? If I dont cancel I will likely lose another large chunk of money that I cant afford to go without right now, and if I do cancel I will lose the $930 I have already paid! I have read that this is a defining moment for companies and corporations. That their business practices during this global pandemic will either be lauded or derided for many years to come. I know this experience with Airbnb will certainly make me think twice about booking with them in the future, and I will be telling this story to anyone who will listen for years to come urging them against booking through Airbnb. Multi-million dollar companies like Airbnb should be ashamed of their lack of compassion and common decency in a time that is so difficult for their customers.

User's recommendation: Don't book with Airbnb. They don't care about their customers.

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3 comments
Anonymous
#1913410

My experience with AIRBNB mirrors yours. You have expressed it more eloquently than I ever could. AIRBNB are a soulless company who do nothing except take your money and hide behind walls that cannot and will not be reasoned with.

Anonymous
#1895991

EVERYONE was screwed over. It wasn't just you.

Anonymous
#1912786
@PissedConsumer1895991

It’s awful, they won’t give me a refund and we booked in December 2019 for June 2020 travel. Host received no money, it’s just airbnb that’s holding my money.

I’m sorry others are going through this too. What a terrible company.

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Featured
ID
#1900640 Review #1900640 is a subjective opinion of poster.
Service
Airbnb Claim
Loss
$931
Preferred solution
Full refund

Airbnb - Not even a descent service

1.5
Details
I have had several bad experiences using BNB, the last one occurring in N. Minneapolis has opened my eyes to the new era of slumlord being birthed on the platform that these scumturds facilitate. I made correspondence with the host before I had booked, explaining the situation, making it very clear THAT I HAVE A SERVICE DOG. She acknowledged so I went ahead and booked. One hour later she contacted me canceling my booking without doing it on BNB. I asked her to do so and she refused, said it would look bad on her profile. I told her that I needed it in order to get another res. She continued to refuse so I contacted the worst customer service imaginable. They put me on hold then hung up on me after they talked to her, she contacted me with what appears was a bait switch facilitated by BNB. At this point I could see that I was dealing with an insane person and just wanted a refund, she continued to refuse and BNB *** have no line directly to them so you cannot get ahold of them without them returning a request for contact. They eventually deleted my account without ever returning a call. Never dealt with the nightmare that came. I had no choice so I took the lady up on the mystery room. Needless to say when I got there it was nothing near what i tried to willingly pay for. First she was not the person in the pictures which was strange, one of the first things she asked is if I would take money to give a good review, there was no a/c in the house, it was hot and the next two days consisted of really obscure text messeges from her which absolutely revealed a psycho. The msgs started polite but as I tried to politely ask her to leave me be it got scary, she sent me a picture of a knife asking if I had seen it. All because she thought id leave her a bad rating which I never did nor had a chance to. I seriously felt unsafe and left early, contacted BNB forwarding all and no reply. My wife tried to contact them but was also ignored and deleted. Will transfer all texts and corresponding data including recorded conversation with bnb and host from phone.
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ID
#1337420 Review #1337420 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Service
Airbnb Claim
Cons
  • Lack of sympathy or concern
  • Being in danger
  • Cutthroat capitalist venture
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Airbnb - Host Guarantee doesn't cover trashed apartment

2.1
Details
A guest booked my place for 3 nights. She agreed to my house rules: no parties, no noise, be respectful of neighbors, 4 occupants max. She hosted a prom party with a large group until 4am and trashed my place: jumped on the bed, ripped kitchen back splash tiles off walls, left spilled booze pooling on my countertop (it seeped into the seam, inflated and warped e countertop so I had to replace it). ALL of the linen, comforters, blankets and towels were covered in food, make up and booze. The inside of the oven was black with food debris and a big pile of stinking, rotted food forgotten inside. The floors and furniture were floating in scattered garbage, half eaten food, drink bottles and left behind personal items. My dishes, decorations, etc we found tossed around into different rooms. What normally takes 4 hours to clean took 12 hours. Cleaning and countertop repairs cost me over $700. Airbnb took 11 days to get back to me, despite many calls I made asking for an update. They responded via email, refusing to pay anything and described it as normal wear and tear! I emailed them back twice asking for someone to contact me, but they have not. I have hosted for almost 2 years and have had hundreds of guests. I have never put a claim in. I have zero trust and feel no safety with Airbnb after their refusal to honor the host guarantee. If it doesn't cover partiers trashing your home, what does it cover? It appears that the Host Guarantee is a scam that gives you a false sense of security. If your place gets trashed you have no recourse.
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ID
#1052702 Review #1052702 is a subjective opinion of poster.
Service
Airbnb Claim
Reason of review
Poor customer service

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