Airbnb Apartment Rental Review from Montevideo, Montevideo
Update by user Oct 29, 2015
AirBNB has issued a full refund.Thanks for your help.
There are good deals that can be found on AirBNB. However, I recommend two precautions. First, book only those properties with a flexible refund policy. Second, do not book for a period greater than 28 days.
I made these two mistakes and had to fight for a refund even though the property was clearly misrepresented.In the end, AirBNB came through with a refund and I commend them for that.
Original review posted by user Oct 28, 2015
I rented a home from Joaquin Perez in La Floresta Uruguay through AirBNB.The home was completely misrepresented (compare attached photos with those in the online listing).
A rear window was missing and garbage was on the floor - it is clear that a break in had occurred. A bed matress was exposed to the elements. AirBNB answered an initial email and sent a second email - both unhelpful. They have not followed up in three datys despite a further email (with documentation photos) from me.
The host has refused to authorize a refund.BEWARE of this listing and AirBNBs customer service - absolutely brutal.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss not as described of airbnb apartment rental. Airbnb needs to read this review and look into the issue (if any) according to poster's claims.
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