Not resolved

Hello, 5 days ago I finally gave in and signed up for airbnb as a guest.I passed all the verification processes they asked for.

I booked and paid for a vacation rental for 5/20/16-5/23/16 and paid $163.00. Everything seemed ok the host emailed me saying she accepted my booking which I thought was weird since airbnb already charged me, seemed backwards. I then wanted to notify the host I will be bringing my service animal. Not an emotional support but a service animal for a disability.

The next day I have several emails from the host and airbnb. The host canceled my reservation and airbnb deactivated my account and refuses to tell me why. No one called me to notify me which would have been helpful. So now I'm stuck in a big city where all hotels under $120 a night are fully booked and I can't use airbnb to book a place to stay.

I'm a women and being in this situation is very frightening.

I'm a disabled women alone in a big city with my dog and have no where to stay.I feel I'm being unfairly discriminated against because I have a disability.

Review about: Airbnb Account Deactivated No Refund Given.

Review #851287 is a subjective opinion of a user.

Discounts and Special Offers
Customer service
Insurance Quality
Additional Fees
Number of Destinations
Price Affordability
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
PRODUCT OR SERVICE Airbnb Apartment Rental
Reason of Review / Monetary Loss Order processing issue / Not specified
Preferred solution Not specified

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