Airbnb Apartment Rental Review

182 of 558 Airbnb reviews

Hello, 5 days ago I finally gave in and signed up for airbnb as a guest.I passed all the verification processes they asked for.

I booked and paid for a vacation rental for 5/20/16-5/23/16 and paid $163.00. Everything seemed ok the host emailed me saying she accepted my booking which I thought was weird since airbnb already charged me, seemed backwards. I then wanted to notify the host I will be bringing my service animal. Not an emotional support but a service animal for a disability.

The next day I have several emails from the host and airbnb. The host canceled my reservation and airbnb deactivated my account and refuses to tell me why. No one called me to notify me which would have been helpful. So now I'm stuck in a big city where all hotels under $120 a night are fully booked and I can't use airbnb to book a place to stay.

I'm a women and being in this situation is very frightening.

I'm a disabled women alone in a big city with my dog and have no where to stay.I feel I'm being unfairly discriminated against because I have a disability.

This review is a subjective opinion of a user.
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Insurance Quality
Product or Service Quality
Price Affordability
Value for money
Customer service
Exchange, Refund and Cancellation Policy
Additional Fees
Number of Destinations
Discounts and Special Offers

Reason of review:
Order processing issue
Product or service
Airbnb Account Deactivated No Refund Given
Review category
Travel Agencies
review #851287 by

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