Product: Airbnb Account Clear all filters (0 of 55 reviews match)
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It turns out that the Safety Department at Airbnb don’t or aren’t allowed to speak to customers. So I was requested to email them a month ago. I have spoken every other day to the well trained and utterly disempowered Airbnb Superhost team who “ping” the safety...
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3.3
Product
Airbnb Account
I liked
  • Friendly staff
  • It seemed good at first
I didn't like
  • Staff at call centre not empowered to help
  • Hang up on you
#1249686
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Airbnb - Air bnb SUCKS

They deleted my account and wont give me any reason as to why. I am an honest person, have never cheated my guests out of money and had good reviews. I hope they get shut down because like my title says, they SUCK!!!!$
1.3
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Website
Product
Airbnb Account
#1144469
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AirBNB has blocked my account. I have nothing but 100% positive reviews. Never had a payment issue and they blocked my account. I have contacted them though numerous routes and I am told my account has been blocked by corporate and the reps have no idea why. They said...
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Anonymous
Anonymous

Air BNB not the best website as no real people involved. I have 8 rentals 90 percent time booked with home away. I have had very few issues with home away. Air BNB have h...

1.0
Product
Airbnb Account
I liked
  • I have been faithful to airbnb used in italy
I didn't like
  • No communication
  • Lack of response and taking advantage of customer
  • Airbnb has not been faithful back to me as a good customer
#1098007
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MY PARTNER AND I MADE RESERVATION ON AIRBNB, THEY HAVE DEACTIVATED BOTH OUR ACCOUNTS. We both contacted them asking what the problem was. Customer Service could not give an answer and said our accts were being reviewed. This has been going on for 5 days now. TODAY I...
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Anonymous
Linda

The exact same thing just happened to me on Aug 30. I have reserved over 30 trips thru Airbnb with no problems and good reviews. I was finally able to get thru to a person i...

Product
Airbnb Account
I didn't like
  • Indifference to my complaint
#1094343
Reply to reviews
Airbnb was super quick to respond, awesome. Flash forward a couple of months after changing all security measures: my account has been temporarily disabled. I sent 4 emails and made 17 phone calls over the span of 5 months and all I was told was, "I will update your...
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3.3
Product
Airbnb Account
#1081799
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I want to share my frustrating experiences I have with Airbnb. I was in bed trying to relax on my weekend off from work. The airbnb guests knocked on my door and let me know that they got a call and an email from airbnb representative requesting them to live. They...
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1.2
Product
Airbnb Account
I liked
  • I like the opertunity to make money
I didn't like
  • Confusing and hard navigate site and 14days review limit is suck
  • Policy and procedure are every gray and hard to understand
  • Rules and regulation are not explained and stated clearly
#1081155
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I used airbnb in 2014 briefly as a host, and decided to resume hosting again in 2017. Ahead of the first guest and payment, on May 22nd I reset the payment method to my PayPal account, setting to default. Airbnb acknowledge paypal was added but state it was not set to...
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1.0
Product
Airbnb Account
I didn't like
  • Failure to provide specific reason
  • No response
  • See previous
#1080538
Reply to reviews
Airbnb left me homless when some stalkers wrecked all my plans airbnb closed my account when i asked them who was behind all of this. If they hadnt canceled my account my life wouldnt have ended as the wreck it is now. The damage they participated in has left me stuck...
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1.3
Product
Airbnb Account
#1053004
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I agree with others comments on the AirBnB invasion of privacy in their review process: It seems likely that Airbnb also suck up contact details and use them from whatever accounts they "connect" with in their verification process. I have accounts with Facebook and...
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2.5
Product
Airbnb Account
I liked
  • Concept
  • Choices
I didn't like
  • Not living up to stated ability to verify with my personal video
  • Staff non response and no fullfilment of promises
  • Time wasted
#1025589
Reply to reviews
I have been a satisfied user of AirBnB for close to ten years. I have great reviews based on over fifty stays. But in November (2016) I could not enter my account. I called Customer Service and was told that my account was hacked. Someone had entered their own e-mail...
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Anonymous
Anonymous

My account was hacked and it’s name is superandynick45

1.0
Product
Airbnb Account
#974013
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