Airbnb
Reviews and Complaints
Need to speak with customer rep
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor handling of cancellation and rebooking location with no explanation available re additional charge. Misleading information re cancellation protocol regarding COVID 19 so deposit was not refunded
Preferred solution: credit for deposit kept on cancellation to be applied to future reservation in accordance with my previous memo
User's recommendation: Make sure you are aware off any cancellation procedures and try to estabalish a method of contact to Airbnb if it becomes necessary as the web sites are a bit misleading.
Refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed off!!!
- Sounds good
- Lack of refund
- Good luck getting any issue resolved
- Faulty search handling
Preferred solution: Full refund
User's recommendation: This company is Fraudulant as well as most of their "hosts"
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | West Hartford, ConnecticutHaven’t received my refund
Refund of trip due to Covid travel restrictions
User's recommendation: dont book with airbnb.impossible to contact
Covid 19 policy
User's recommendation: Don’t use Airbnb unless you’re willing to lose your money unexpectedly...use a hotel instead.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellations
- Lack of protection for host partners
Preferred solution: Stop being so lenient on cancellations for future bookings due to Coronavirus
User's recommendation: No!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey take your money even in this Pandemic situation
- Attempt to mitigate the situation
- Lack of efficiency in customer service
Preferred solution: Full refund
User's recommendation: Booking.com . DO NOT USE AIR BNB. And make sure you save all your conversation with them. They change their minds and manipulate you by telling you to cancel close to you dates. That’s so they can deny more money!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFollowed your rules and not able to contact any one at your company
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsolutely awfull experience with them.
I do have a copy of contract,but it will not upload on your website.
- Wide choice of vacation rentals
- Extra fees
- Airbnb has not been faithful back to me as a good customer
Preferred solution: Let the company propose a solution
User's recommendation: Beware of Airbnb outrageous finders fees!!
Refund for accomm. 12 July
User's recommendation: No complaints with Airbnb
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHouse a mess
- I liked the way the site works except for problems
- Indierence to my complaint
Preferred solution: Full refund
User's recommendation: Don't even look at it its a mess big mess waste of time and money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe host at my assaulted a minor
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund problem
- Have great places to rent
- Variety of homes
- Airbnb nonexistant customer service
- Uneducated staff
Preferred solution: Put the refund in my heritage account, simple people change banks and visa debit cards a lot because of fraudulent activity on their account and mine was over $3,000
User's recommendation: Beware this is a pandemic and they are still taking fees.
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"extenuating circumstances policy" Here's what you do, pull the terms YOU agreed to, find this clause and you're good to go. If you don't have this clause in the terms YOU agreed to and were too stupid to buy trip insurance, you get what you get.
Act like a grown-up and deal with your foolishness. "You must work for them."