Airbnb
Reviews and Complaints
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Verified Reviewer | Hampstead, EnglandI need a refund
- Lack of communication and no refund issued
Incompetence
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApartment
Preferred solution: Full refund
Reservations canceled
My rental was canceled. I had already put down my deposit and everything was confirmed so I sent out invitations to 7 friends to celebrate my wifes birthday and graduating nursing school.
I made spa/dinner reservations and had museum tickets. All of this was ruined because the host said they were busy and couldnt host a 3 day stay. But there was no stay limit expressed before she confirmed my stay and took my deposit. This excuse is not good enough for the plans that were ruined.
Her name is Virginia. Her cabin is called Heavenlights cabin in Pigeon Forge. Her cabin is beautiful but her customer service and loyalty to her costumers are beyond poor. I would not recommend this place to anyone.
And Airbnb did nothing to accommodate my loss and all they said was their will b a penalty to the host. But from my understand, it takes multiple cancellations before their are actual repercussions and that does absolutely nothing with the situation I am left in.
There were no more cabins to accommodate me and my guest and the ones they did have were over 2000 dollars a night. The is unacceptable.
- Airbnb is unfair to the guest and does not follow its policy
Preferred solution: Price reduction
User's recommendation: Do not rent the cabin from Virginia in Pigeon Forge (heavenlights cabin).
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Airbnb is a predatory, unethical company
Company fixed the issue and I have been provided with full refund.
- Website is inaccurate no customer service unethical
Preferred solution: Full refund
User's recommendation: DO NOT DO BUSINESS WITH THIS COMPAY!!!
Cancellation
Preferred solution: Full refund
Airbnb refuses to return my $4,000 a gift card credit that I had on my account I had not spent them either
User's recommendation: This company is the worst and customer service I've ever seen they do not honor and they have no accountability for their actions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisQuestion about new Chicago Laws
Preferred solution: I need answers about Chicago Ordinance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account will not allow me to add new payment methods
- But turned out to be an absolute nightmare
- Wide access to propertes
- Great listed prices
- Not living up to stated ability to verify with my personal video
- Indierence to my complaint
- Airbnb nonexistant customer service
Preferred solution: Let the company propose a solution
User's recommendation: Relize that airbnb does not have any support for clients in Mexico
Misrepresentation
- Very misleading
Preferred solution: Full refund
Account locked
Preferred solution: Unlock my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGuest made Reservations did not pay But the dates are blocked
Preferred solution: Open the blocking for the guest that didn’t pay so other guest can book
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Puebla City, PueblaI have an Accident
MY WIFE HAS DIED OF LIVER AND BOWEL CANCER
Refund urgent
- Fraudulent listings
Preferred solution: Full refund
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