Airbnb
Reviews and Complaints
HORRIBLE
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Verified ReviewerPresentar un producto innovador para AirBnB
Preferred solution: Make any contract with AirBnB
Horrible Customer Service for Hosts
Airbnb canceled a reservation for my guest WHILE They were at the property already, but didn't tell me why they canceled the reservation. They essentially canceled the reservation, took back the funds, and the guest had already stayed 3 nights at the property.
NO explanation given and I was not paid as a host for these 3 nights!!! I've been trying to explain the case to Airbnb for 3 weeks now and all I get is complete incompetence from their customer service department (which seems to be located in india?)!!
I can't speak to anyone other than whoever picks up the phone. It's been the most horrible customer service experience I've ever had and I've wasted COUNTLESS hours on this and I just keep getting the run around.
WORST COMPANY EVER
- Customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Johannesburg, GautengAirbnb is not able to tell me if a lodge is registered on their own system
To report a host
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Sat an vacața și vizita și plibare
Company fixed the issue and I have been provided with discount on future orders.
- Este eftin
Preferred solution: Price reduction
User's recommendation: Sat nou an aplicație asta
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Doylestown, PennsylvaniaAirbnb canceled my reservation
I called Airbnb to tell them that my wife and two daughters have Covid to change our reservation. They said they asked the person that owned a home.
But it wasnt the person it was the management company. They said nothing was available yet. It was available online to book, they told me that I had to talk to Airbnb. I honestly have been on the phone with Airbnb at least six times.
They sent me to a special department that handles things like this an ambassador. I talked to five different ambassadors told me that I was going to get called back every time and I never got a call back then I called and they told me there was nothing they could do. So I said I need to speak to a manager. The next day I wake up I get a email saying that they refunded my money.
They refunded $1100 and my vacation was $6000 I believe its such a scam theres nobody to talk to and when you do talk to people they just say theyre terribly so sorry for the way Ive been treated, but nothing gets done.
Its just that politically correct thing to say. I would never ever recommend Airbnb to anybody stay at a hotel.
User's recommendation: I would not recommend Airbnb to anyone
This company outsourced their customer service to India where they are paid on a piece work basis. Accordingly they pretend to be concerned when their aim is to get rid of you asap. basis
Preferred solution: Review policy followed
User's recommendation: Use VRBO instead
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCant make abooking
Preferred solution: Be able to use my account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Berlin, Land BerlinEmergency Situation
They should help to find the right ones to talk with. Hope they have, hopefully the right ones Will contact me,,otherwise it didnt help, then it was more an dis help
Wrongfully discriminated against
Terrible experience abroad
User's recommendation: Stay at a hotel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFull return
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation problem
Preferred solution: Full refund
User's recommendation: If it comes up saying not accepting try this ace instead. Do NOTHJNG as I did and endex up with two places. Now spent all evening trying to get refund. This should not happen nor be so difficult to sort out.
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